Please send this in the form of an email to those affected. Not every customer is an active forum user.

Gosh I panicked and changed the password! Thanks for the free upgrade!

I almost did too. lmao.

To be fair, the apology isn't for giving the free game, thats always appreciated, but when you suddenly get an email stating you bought something and a price for it, people will of course react and think their account is compromised or similar, causing unwarranted fear and confusion, and having to check bank accounts and change passwords when there was no direct need to, that's what the apology is for.

In the 21st century, security, especially online, is just needed more and more, so to experience a legitimate "thanks for your $xx.xx purchase" email for something you have not bought is probably one of the biggest indicators that something might be going on with your accounts.

But all in all, no real damage done, and it might even have been a wakeup call for people to change passwords and check 2fa etc. And i suspect gog will make sure it won't happen again next time they give a free upgrade

Ooooh ok, I was about to sh*t a brick when I read the email! XD


Thanks for the heads up as well as the free upgrade, much appreciated!

Thank you for a free upgrade. I was confused at first too but as I have 2fa and a safe email address associated with the account, I suspected what it was all about. Thx again, also for the explanation.

I did receive the upgrade. It shows up as a separate item in my library. Also the store page does not indicate that I own the game and I still see the "Add to cart" button.

This would be the reason myself and my friends get so nervous about purchasing games on GOG these days. Seems every time there's a change to a game (remastered, gold edition, some DLC, etc) the older version is no longer visible unless we specifically look for it in our library, the store page will show we don't own it - same copies but must get different identifiers. As a competitionist it's so easy to purchase games I already own simply because the store version and our other owned version show as different.

Anyways, I need to go change my undies after this bit of excitement.

I kind of agree. As much as love GOG, it's really hard to advocate for it, since it has the worst purchasing experience, wishlist management, no effort in Linux department, no Android app, etc. Of all the PC stores, GOG is the most obtuse in terms of accessibility.

It's in my account but the product page says that I don't own it.