Eador Genesis is unplayable on a lot of PCs and I don't see refunds available for that either. Definitely worth waiting for the reviews next time.

I'm not gonna ask for a refund after all, since I'm quite happy with the frequency of fixes and patches Snowbird is churning out.
But the fact remains that in this particular case not granting refunds is very shortsighted on the part of GOG.

Dude, just dont give up.. Write them once every day! You arent asking a refund after 2months.. not even month has passed so they will refund it.

On small thought - i did got refund of my preorder... Managed to ask them before game got released. So im kind of lucky :D

EDITED: i wrote a small letter to giving my concerns on refunding full price! As a preoder cancellation i got full refund. So i got eador:genesis for free. I had to buy the game legit after i got refunds. Maybe thats why they dont want to give refunds! Personally i think they should give smaller refund( -5.99 eador:genesis price).

I bought Genesis beforehand and I'm still playing it. So it's not the issue here.

I just don't understand what's going on here and why the support team doesn't answer emails (they can have lot of work, but still: one answer to say "wait for the update" and the next one to say "the update is here to download" is not satisfying...).

Well I have to say in my honest opinion, not that I agree with it ofc, that Gog will never give you a refund. The reason is that it's impossible to really "give" back the product we supposedly bought. The guy who cancelled the pre order did it before he downloaded anything so that's not even close to the same thing.

Sadly the main reason I am annoyed with gog on this one is that they charged way to much for a "Remake" when no where on THEIR info did it say it was only a remake. It still does not say that. In fact MotBW's page is almost a complete copy paste of Genesis's with only a few things different. Namely the PRICE lol. Actually NO WHERE on the page does it even mention Genesis except for user revues!!!

I am seriously glad I refused to buy the game from them if this is how they are going to run their business and will have to look very carefully around before I ever make another purchase from them.

You must be mixing up HoMM IV with the horrors that were HoMM V and Might and Magic Heroes VI! HoMM IV was choke-full of juicy new features - features which I happened to like very much, but sadly, not the majority of HoMM players, I guess. It seems they didn't like the hero participating in battles (which is, of course, central to Eador, which is the main thing I like about it). I loved many things about HoMM IV, but perhaps chief among them is how you could infinitely change your hero through many paths of development - many more than with Eador - and also, the fact that you could have more than one hero in your army! That gave the player an infinite variety for combat and strategic development.

So, in short, HoMM IV is awesome and it will never be surpassed by the series - since HoMM V and VI drove it down the toilet.

Ok taking a brief detour over into HoMM series discussion. I have played Heroes 2, 3, 4 and 5. Sadly my comp cannot handle 6 so have not tried that yet.

My stand out favorite is Heroes 3 as it is to many ppl. However I did like elements of 4 however the game was SEVERELY unbalanced for anything other than straight single player play. I liked the Hero in battle and customization but they really screwed up magic users when compared to Might. Especially the fact that a low level Might guy could get complete magic immunity with no way to bypass it for even a high level magic user. Having 5 level of every skill was also just so not good. In order for any of the 5 schools of magic to get access to their top spells your hero would have to be at least level 13 and that is without getting ANYTHING else but skills needed for that so is not always possible. This leaves your Magic user HORRIBLY weak to physical attacks and you could be easily wiped out by a unit of archers if not protected.

By level 13 you could have a Barbarian with Grand Master Combat, Melee and Resistance. This combined with the fact of Potions of Immortality means your solo hero could take out anything quite easily as long as theirs not tons of enemies able to kill you 2 times a turn.

Also the 4 levels of creatures (which I just notice eador kept lol) did not really work with Heroes of M&M, mainly because of the massive imbalance of Vampires and the fact that you could reliably get them on turn 3 usually and then just go nuts unless you ran into big undead or mechanical guards. Combined with the Necromancer who could eventually get GM Necromancy to keep raising on avg 2 more vamps per combat and you soon had a huge army with no need to upkeep or spend money on getting.

I know. In my last message, I gave them the opportunity to just tell me "forget about it, you're not eligible for a refund"...

That's what is kinda wrong with GOG's service: if you buy a boxed game on a shelf and it doesn't work on your computer, you give it back (maybe you'll have to bring your laptop with you just to show how crappy the software is) and may get a refund (if your dealer is not obsessed with the idea that you copied the game on CD or something else.

On some other digital platform, DRM technology ensure that if the game is deleted from your account, you won't be able to run it again.

The great force of GOG, the no-DRM policy, is also the great flaw in this particular case: I can send videos/screenshots of me deleting the installer and every bonus on my computer, there is no proof that everything is not stored elsewhere (another computer, a NAS, a cloud, etc).

But still, at least, please, give me a straight answer and not "wait for the update" BS...

And once more, as mentioned earlier, there is no mention of remake (sorry, "reboot") on the game's page here on GOG and they advertised a "continuation", not fancy graphics for the same game, which make me very angry.

I love(d) HoMM IV to death as well, contrary to public opinion. Great atmosphere and storytelling, too, better than in the other installments. Multiplayer is surely imbalanced, but why ignore those great singleplayer campaigns? The death and pirate's daughter campaigns were standouts IMO.

What bugs me both in HoMM4 and Eador is the random level-up skill choices which sometimes forces you to take skills that don't fit or are too weak. If you really want to do such a random system, then the game MUST be perfectly balanced first. I'm looking at you, Diplomacy and Looting skills (for Scout)!

I also liked Heroes 4, beautiful graphics (best in the whole series I think,3D is crap), incredibly awesome music and interesting new gameplay. The main reason why I did not play it much is that the AI did not want to play with me. Never liked the scripted events campaign mode of Heroes and random maps were pointless with the inactive AI.

Yes, that was a bit annoying sometimes, but let's be honest here: HoMM IV offered remarkably more possibilities in directing hero's development, compared to Eador, whether only a few end results are possible.
I only play single-player.

foreveralone.jpg

Hello,

It is a shame, i can play tw shogun 2 without problems, but not eador motbw.

Power consumption and heat production of my cpu reaches stellar heights after running this software abomination for more then 5 minutes. It is clearly the fault of the product. The first Eador Genesis was not the best optimized game too, but it was running smoothly after 5 minutes internet research and some tweaking (downthrotteling my cpu to 75% performance). This software product is clearly of poor quality.

A faulty product should be taken back by any shop. The advertisment on the shop page never mentions that Eador Motbw is a early access beta version. It does not mention that it is only a hd version of Eador Genesis. False advertising combined with a faulty product = This is on the borderline to fraud.

Have a nice weekend.

I'm not sure I would call it a problem with the service. That to me implies it needs fixed, which results in DRM. It's tough, but sometimes people just need to face up to the fact they made a bad purchase (I'm not suggesting it was or was not in this case). If GOG is making it sound like a new game rather than a remake that is wrong, but buyers need to take some responsibility as well and investigate what they are purchasing. If you feel GOG did something fraudulent here, then you should consider that before ever buying from them again.

I pre-ordered, started into Genesis and tried Masters. Not sure I'm a fan of the new interface, and hindsight (for now) suggests I would have been better just buying Genesis. That doesn't mean that I should be entitled to a refund though. In this case if people thought they were buying something else, I think GOG would be wise to give refunds, but it boggles my mind that anyone really thought this was not a remake. I've never bought a game solely on a store description, but maybe some do.

Actually, for this game, I trusted GOG, and only GOG. I didn't even went on the developer website.

Sometimes, I just trust me reseller about my purchase. Sometimes, I've more important things to do than browe the web about a game.

My issue is double here: GOG didn't advertise a remake, and I can't get a straight answer from the Support Team.

I don't even really care about the $20.

I just want things to be clear: I feel like I'm facing a big corporation with no respect for their clients...