Dragon Commander: FAQ / Troubleshoot / Contacting support

Known issues
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1) The game does not start

Solution A: Start up the game in windowed mode.

Download this file and place it in ..\Documents\Larian Studios\Dragon Commander\
If these folders do not exist, create them manually.
You can now start the game and set it to the windowed resolution of your choice.

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Solution B: delete all files in ..\Documents\Larian Studios\Dragon Commander\
This will reset all config and graphics options to default.

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Solution C:: disable windows firewall or 3rd party firewall

Symptoms reported when the firewall turned out to be the problem were the game freezing when trying to load or just getting a black screen with the game cursor, but not showing the logo and getting to the main menu.

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Solution D:
reinstall the game on a different drive (preferably not an external drive) or, for the Steam version, follow the steps here to clear your steam appcache.

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2) When going to combat, or during combat, the game crashes

Solution A: Set your graphics settings to medium or lower. Texture quality should be medium or lower.

Solution B: if you are playing on a laptop with both intel HD onboard graphics and a mobile graphics card, set your preferred graphics processor to the NVIDIA or AMD card instead of onboard intel.
http://lnv.gy/19KJdI6

When the latest drivers are installed for Intel HD 3000 and above, the game should run on lowest settings.
But in essence, these onboard graphics solutions are not powerful enough to run the game well, so there is always a possibility of issues popping up.

If the issue persists, send an email to supportdc@larian.com

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3) Issue symptoms:
- one third of the screen is white
- you have graphics artifacts/sorting issues
- you have a big white/blue plane or line across the screen on the raven
- you have font problems (words missing or letters missing)
- you have very low framerate in the interface or in combat
- dragon's overheat reticule does not show cool down

solution: do not force Anti-Aliasing in your driver settings for our application. Set it to default 3D settings or "application controlled". Do not override AA settings via drivers.

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4) Graphine asserts or list.h asserts when in combat:

Please download these two .dll files and extract them into the install folder ..\Divinity Dragon Commander\Shipping

Mirror download link

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5) where are the imperial edition files?

You can find them in the '..\Divinity Dragon Commander\Imperial edition' install folder.

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6) The game crashes after the first loading screen when starting up the game.

Solution: There is probably a corrupted savegame being loaded in. Go to ..\Documents\Larian Studios\Dragon Commander\Savegames and move all savegames to another location (perhaps a subfolder in the savegames folder). If that fixes the problem, you can move groups of files back and try starting the game to narrow down which is/are corrupt (most likely an autosave).

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7) heavy mouse input lag on machines with lowend GPU or onboard solutions:

Set this option:
"RenderDeferred" to 0 in the ..\Documents\Larian Studios\Dragon Commander\graphicSettings.lsx

To do this, edit the file in Notepad (or other text editor) and look for the section
<attribute id="MapKey" value="RenderDeferred" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />

and in the bottom line change the value from one to zero and save
<attribute id="MapKey" value="RenderDeferred" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />

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*** Contacting support:

If you encounter difficulties installing or running Divinity: Dragon Commander, do not hesitate to contact our technical support department by email or via the official forum.

Before contacting support, we suggest that you first check our technical support forums

Should this not help you, please download and run this support tool , which will create a diagnostic report.
Please send the report.zip generated by the tool to supportDC@larian.com together with the following information:

* Name of the game
* language
* game version (visible in the ingame menu)
* platform (steam, gog.com, larianvault.com)
* Type of problem (In order to help you most effectively please describe the problem as clearly as possible)
* When does this problem occur?

If you have tried suggestions above and the game is crashing, please provide the following info as well:
- press start , then enter "event viewer" into the input box
- a window will open with "windows logs" on the left upper side, press this
- in this list, dragon commander should be present with an error icon and text next to it, click that
- please provide all information under the "general" section at the bottom of the event viewer (starting with "Faulting application name...")

I played through the tutorial and loved the controls. No problems.

The game consistently crashes in the opening cutscene when he says "That peace was not to last" or something like that.
I have Windows 8 and am worried DEP is blocking the game. I tried to disable DEP for it, but it does not seem to let me.

If you hit Esc to skip the cutscene can you get past it, or does it still crash?

Did you try lowering your game resolution and graphics options temporarily, to see if that would let you get through the cutscene?

If DEP will not allow you to make an exception, you could try disabling it to check if it is the cause of the crash.
Disable or Enable Data Execution Prevention (DEP) in Windows 8

Skipping does not work.

I'll try for real disabling DEP.
Edit: DEP disabling did nothing.
I guess I could try lowering the graphics settings.

Setting graphics to Medium averted the crash. Will this be fixed in later versions?
Also, are there further cutscenes that I'll have to do this for?

I don't know if there are other cutscenes this would be an issue with, but it should hopefully be fixed.
Did you email support with a report.zip file and a description of the problem and workaround? That may help them isolate and fix the problem.

I emailed GOG support. When they reply I will notify them of the resolution lowering. I had read on the Larian forum with an internet search about the solution as well but was not as open to it until you suggested it.

Thanks for the tips! I really wonder how the issue popped up seeing as that the game seems to use the same engine as Divinity 2, which I just finished yesterday, with seemingly no difficulties running.

Dragon Commander, and the upcoming Divinity: Original Sin, use an entirely new game engine. With Divinity 2 they licensed Gamebro and modified it, but have since gone back to creating their own engines.

1. Beginning of Story mode attempting to take over small island in SW corner of map manually.

-Ship ports won't build a factory after capture.

-Enemy transports got stuck bouncing off each other in circles. Once I destroyed them enemy could no longer leave their island.

-Since not able to build a ship factory to make a transport I could only attack with dragon making the battle long and tedious as I would have let my population count slowly grow to 20 before I could spawn each new dragon.

Yeah, this happend to me and two times. The only solution i have found is to restart the entire campain -_-.

Hope they fix this soon.

It actually seems like the game crashes on graphics settings higher than Medium for all situations but RTS time.

Did you have any naval units researched? It is possible to start off with a transport, or take one over from a neutral country, without being able to build them, for example.

I wasn't able to build the initial naval unit production facility.

Is that not a structure researched already by default ?
I had this issue to. Used auto-detect and the game set me to Medium so I took it's word for it, left there and didn't have any further issues with crashing.

AFAIK you can only construct a facility if you can build at least one of the unit types that it produces.

No, Garran is correct; you need to go to the Engineering Bay (in single player) to research either the Transport or Ironclad units before you can build a naval factory.

Alternately, the mountain dragon starts off with Warlocks researched, and the Zephyr dragon with Shamans, both of which are amphibious. These units can be used in RTS to reach islands or just cut across lakes (though need to be transported by ship in the strategy map; they can not handle the open ocean).