Posted June 14, 2019
I see that you can cancel a Pre-Order anytime before release. So does the "30 Days" money back guarantee start the day it drops for release?
skadog
New User
Registered: Jun 2013
From United States
xgribbelfix
Xgribbelfix
Registered: Nov 2011
From Germany
Posted June 14, 2019
11. WHAT ABOUT PRE-ORDERS?
You can cancel pre-orders at any time before the game's release, and get the money back.
The 30 days should start on release. BUT, it's not like the refund system on Steam, where you can get your money back no mater what when you are under two hours playtime.
On GOG you only get your money back, when you have problems running the game and their team can't get it to work either.
4. HOW DOES IT WORK?
If, within 30 days after the purchase of your game, you experience technical problems or game-breaking bugs that prevent you from finishing your game, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money.
Post edited June 14, 2019 by xgribbelfix
skadog
New User
Registered: Jun 2013
From United States
Posted June 14, 2019
11. WHAT ABOUT PRE-ORDERS?
You can cancel pre-orders at any time before the game's release, and get the money back.
The 30 days should start on release. BUT, it's not like the refund system on Steam, where you can get your money back no mater what when you are under two hours playtime.
On GOG you only get your money back, when you have problems running the game and their team can't get it to work either.
4. HOW DOES IT WORK?
If, within 30 days after the purchase of your game, you experience technical problems or game-breaking bugs that prevent you from finishing your game, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money.
I just want to be sure that the 30 days started the day the game drops, rather than after my money drops. Because it specifically states.. "within 30 days after the purchase of your game" and does not amend this statement to specify per-ordered purchases.
xgribbelfix
Xgribbelfix
Registered: Nov 2011
From Germany
Posted June 14, 2019
11. WHAT ABOUT PRE-ORDERS?
You can cancel pre-orders at any time before the game's release, and get the money back.
The 30 days should start on release. BUT, it's not like the refund system on Steam, where you can get your money back no mater what when you are under two hours playtime.
On GOG you only get your money back, when you have problems running the game and their team can't get it to work either.
4. HOW DOES IT WORK?
If, within 30 days after the purchase of your game, you experience technical problems or game-breaking bugs that prevent you from finishing your game, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money.
I just want to be sure that the 30 days started the day the game drops, rather than after my money drops. Because it specifically states.. "within 30 days after the purchase of your game" and does not amend this statement to specify per-ordered purchases.
With preorders the 30 days will start when the game drops.
If you are still unsure, ask the support.
JackknifeJohnson
Solo | Bathtaking
Registered: May 2019
From United States
Posted June 15, 2019
The Money-Back Guarantee is indeed valid for 30 days after release. Like you say, it doesn't really apply before that — you can cancel your pre-order at any point before release for whatever reason.
I contacted Support...
"Hello, you can request a refund for the preorder during the whole time before its release. After it is released, you have 30 days to request a refund if you didn't download any files, or, if you downloaded and have technical issues you can ask for support and qualify for money back guarantee. "