I requested many times but they sent automatic answer

So I said I want get a refund by cash

They didnt send any answer of it

Help...

I read the other day something about it being the biggest PC launch in history, and considering the issues, I would assume many are refunding across all platforms. They might be overwhelmed, Yani.

This exactly. I understand you are disappointed in the game's performance and is your right to request a refund so I don't disagree with you but you must at least keep your request in a way that they are able to provide it to you and not request anything just because you are upset about not getting a quick response.

I would wait 2-3 days at least before sending another email because like ASnakeNeverDies mentioned, they must be busy.