Posted April 06, 2021
So no, the shops couldn't just deny it.
Meanwhile, the OP didn't buy the game so obviously is not entitled to a refund. And asked for it outside of the published refund policy's time limit.
Well, maybe you've never noticed (or maybe you can't see it?), but the refund policies contain an extra section for EU citizens and their withdrawal rights for digital goods.
-> For more info: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Their refund policies are only considered goodwill for EU citizens, but on a global scale a more general refund policy is easier to manage for a global store, plus it keeps the customers everywhere happy if they feel treated fairly.
Besides that we have a 2-years guarantee in the EU. On digital goods that only would be relevant if the downloaded files were corrupted, contained malware or the wrong product. In that case it's up to seller if they refund you immediately or if they want to try and give you a replacement (new download-link for the purchased product or something) first. Can happen. I actually have heard about something like that has happened on Steam in the past, but it's probably rarely the case.
That, plus their section about denying refunds in case of suspected abuse (Steam) or individual cases (GOG), gives them basically the right to say no if your reason is "I changed my mind".
If an individual EU member has supplying consumer rights to the EU directive their citizens could try to challenge that in court, but I actually don't know if any member has...
Meanwhile, the OP didn't buy the game so obviously is not entitled to a refund. And asked for it outside of the published refund policy's time limit.
I also don't want to fight. Just felt like filling in some extra detes about our current consumer rights. There is a new directive in the works, but I have no clue if that will change anything...
