Yeah, I'm having the same issue. I've got a pretty new laptop with Windows 10 OS. At first, I installed the Steam version of the game. I ran into issues there. Initially, I received an error dialog stating "Unable to find Steam." I googled that problem, and learned that other users had to copy the Steam.dll file from their Program Files (x86) folder into the CivCity: Rome subfolder within the Steam files. I did that. After that, whenever I tried to launch the game in Steam, the "Play" button would change to "Running" for a few seconds then die and go back to "Play". And the game never launched.
I heard about GOG.com, so I decided to try installing CivCity: Rome via GOG Galaxy. It installed, but then when I went to launch the game, I experienced the latter issue (see above) again with GOG. The game wouldn't launch.
I'm frustrated and disappointed. But I'll try to change my monitor's refresh rate like wyrwijajec suggested...
UPDATE: I went into Settings > System > Display > Advanced display settings > Display adapter properties for Display 1 > Monitor, which brought me to the menu in the attached image. I found the drop down options to change the screen refresh rate, but for my device, it seems that 144Hz is the default and the ONLY setting available...
Post edited February 20, 2021 by indielinguist