It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Hi DavCrav

Can you give me an idea on what happens, how far you get in the load process?
Does anything show at all? Do you need to Alt F4?

- Do you run Citrix?

- Do you use RivaTuner? - Can you disable RivaTuner by setting application detection lvl to none.

- are you GFX card drivers up to date?



Nic
Post edited August 14, 2022 by THEBROTHERHOOD
avatar
THEBROTHERHOOD: Hi DavCrav

Can you give me an idea on what happens, how far you get in the load process?
Does anything show at all? Do you need to Alt F4?

- Do you run Citrix?

- Do you use RivaTuner? - Can you disable RivaTuner by setting application detection lvl to none.

- are you GFX card drivers up to date?

Nic
Sorry, I didn't get a notification that this thread was updated. I don't run Citrix or RivaTuner. I see exactly what the OP sees, a completely blank window the size of the desktop, and Alt+F4 won't close it, it either says it isn't responding or I have to Ctrl+Alt+Del and end the task.

My graphics drivers are the latest version, although there were security patches that I downloaded. It did not help. I also tried closing all other programs apart from GOG and Windows processes and then running it, and disabling Aero, to no effect.

I'm on Windows 7 if that is important. I just checked the log file and that seems not to be there.
Post edited August 22, 2022 by DavCrav
avatar
THEBROTHERHOOD: Hi DavCrav

Can you give me an idea on what happens, how far you get in the load process?
Does anything show at all? Do you need to Alt F4?

- Do you run Citrix?

- Do you use RivaTuner? - Can you disable RivaTuner by setting application detection lvl to none.

- are you GFX card drivers up to date?

Nic
avatar
DavCrav: Sorry, I didn't get a notification that this thread was updated. I don't run Citrix or RivaTuner. I see exactly what the OP sees, a completely blank window the size of the desktop, and Alt+F4 won't close it, it either says it isn't responding or I have to Ctrl+Alt+Del and end the task.

My graphics drivers are the latest version, although there were security patches that I downloaded. It did not help. I also tried closing all other programs apart from GOG and Windows processes and then running it, and disabling Aero, to no effect.

I'm on Windows 7 if that is important. I just checked the log file and that seems not to be there.
Thanks Dav!

A random question, can you whitelist desolation.exe with your anti virus (if you run an AV).

I checked back on the Steam forums and I can't see this bug there - Try the above and Ill keep digging!
avatar
DavCrav: Sorry, I didn't get a notification that this thread was updated. I don't run Citrix or RivaTuner. I see exactly what the OP sees, a completely blank window the size of the desktop, and Alt+F4 won't close it, it either says it isn't responding or I have to Ctrl+Alt+Del and end the task.

My graphics drivers are the latest version, although there were security patches that I downloaded. It did not help. I also tried closing all other programs apart from GOG and Windows processes and then running it, and disabling Aero, to no effect.

I'm on Windows 7 if that is important. I just checked the log file and that seems not to be there.
avatar
THEBROTHERHOOD: Thanks Dav!

A random question, can you whitelist desolation.exe with your anti virus (if you run an AV).

I checked back on the Steam forums and I can't see this bug there - Try the above and Ill keep digging!
So I changed loads of things and it still doesn't work but it got further, and got a green bar at 89% with gurgling sounds, but the gurgling just repeated itself over and over until I killed the process. I'm going to try to isolate what single change made some progress and get back to you.

Edit: OK, so I'm very confused. I whitelisted the directory on Windows Defender (I had already closed my firewall) and ran as admin, and I got past the blank screen to the Brotherhood splash and progress bar. I then removed the whitelist and admin privileges and it continues to get past the screen, so now the configuration is exactly as before but now it gets further.

It still doesn't work through the GOG launcher but only via desolation.exe. If I add -force-d3d9 to the command linme the green progress bar gets to 100% rather than 89%, but it still hangs anyway.

And to make matters weirder, after trying unsuccessfully to run it via the GOG launcher, I now cannot run it directly through the executable either. It could be some config file is being updated each launch and overwriting good settings or something? And then the second time I ran it it started working again!

Still haven't got past 100% progress bar and gurgling sounds though.

Edit 2: OK, I think I know the problem. If I'm running GOG Galaxy the last lines of the log file are

[GOG GALAXY] Successfully signed in
[GOG GALAXY] Requesting Stats and Achievements
[GOG GALAXY] Checking LoggedOn status...
[GOG GALAXY] User logged on: True

If I run desolation.exe directly whiler GOG Galaxy is running I get the same log file. If I don't have GOG Galaxy running when I run desolation.exe, the game gets further, hangs at 100% progress bar, and now the last line of the log file is

[GOG GALAXY] Failed to sign in for reason FAILURE_REASON_GALAXY_SERVICE_NOT_SIGNED_IN

So, I'm downloading the offline installation files from the GOG website, will install it separately from GOG Galaxy, and see if that works. If it does, it's a clash between the game and GOG Galaxy that is the problem.

And... no. Now it stops at random points on the progress bar (69, 81, 89, 100), and once the bar finished and disappeared, but each time it still hangs.
Post edited August 22, 2022 by DavCrav
avatar
THEBROTHERHOOD: Thanks Dav!

A random question, can you whitelist desolation.exe with your anti virus (if you run an AV).

I checked back on the Steam forums and I can't see this bug there - Try the above and Ill keep digging!
avatar
DavCrav: So I changed loads of things and it still doesn't work but it got further, and got a green bar at 89% with gurgling sounds, but the gurgling just repeated itself over and over until I killed the process. I'm going to try to isolate what single change made some progress and get back to you.

Edit: OK, so I'm very confused. I whitelisted the directory on Windows Defender (I had already closed my firewall) and ran as admin, and I got past the blank screen to the Brotherhood splash and progress bar. I then removed the whitelist and admin privileges and it continues to get past the screen, so now the configuration is exactly as before but now it gets further.

It still doesn't work through the GOG launcher but only via desolation.exe. If I add -force-d3d9 to the command linme the green progress bar gets to 100% rather than 89%, but it still hangs anyway.

And to make matters weirder, after trying unsuccessfully to run it via the GOG launcher, I now cannot run it directly through the executable either. It could be some config file is being updated each launch and overwriting good settings or something? And then the second time I ran it it started working again!

Still haven't got past 100% progress bar and gurgling sounds though.

Edit 2: OK, I think I know the problem. If I'm running GOG Galaxy the last lines of the log file are

[GOG GALAXY] Successfully signed in
[GOG GALAXY] Requesting Stats and Achievements
[GOG GALAXY] Checking LoggedOn status...
[GOG GALAXY] User logged on: True

If I run desolation.exe directly whiler GOG Galaxy is running I get the same log file. If I don't have GOG Galaxy running when I run desolation.exe, the game gets further, hangs at 100% progress bar, and now the last line of the log file is

[GOG GALAXY] Failed to sign in for reason FAILURE_REASON_GALAXY_SERVICE_NOT_SIGNED_IN

So, I'm downloading the offline installation files from the GOG website, will install it separately from GOG Galaxy, and see if that works. If it does, it's a clash between the game and GOG Galaxy that is the problem.

And... no. Now it stops at random points on the progress bar (69, 81, 89, 100), and once the bar finished and disappeared, but each time it still hangs.
I gotcha, The GOG Galaxy command just refers to galaxy being present so that it can properly link the achievements, however it isn't required so that check would just fail and it would use our internal achievement system for tracking.But it would not prevent the game from running.


I checked a few forums with regard to Windows 7 and random blank screens and one page suggested unplugging a multi moniter system and only using the hdmi port and a single screen (way out there I know!)

I think this is a gfx card vs windows 7 vs direct x vs the game - based on the log and the bahviour.
avatar
THEBROTHERHOOD: I gotcha, The GOG Galaxy command just refers to galaxy being present so that it can properly link the achievements, however it isn't required so that check would just fail and it would use our internal achievement system for tracking.But it would not prevent the game from running.

I checked a few forums with regard to Windows 7 and random blank screens and one page suggested unplugging a multi moniter system and only using the hdmi port and a single screen (way out there I know!)

I think this is a gfx card vs windows 7 vs direct x vs the game - based on the log and the bahviour.
I just tried that and it hanged on 45%, the lowest ever! Thanks anyway for your help, I guess I will just have to wait until I upgrade my PC next.
avatar
THEBROTHERHOOD: I gotcha, The GOG Galaxy command just refers to galaxy being present so that it can properly link the achievements, however it isn't required so that check would just fail and it would use our internal achievement system for tracking.But it would not prevent the game from running.

I checked a few forums with regard to Windows 7 and random blank screens and one page suggested unplugging a multi moniter system and only using the hdmi port and a single screen (way out there I know!)

I think this is a gfx card vs windows 7 vs direct x vs the game - based on the log and the bahviour.
avatar
DavCrav: I just tried that and it hanged on 45%, the lowest ever! Thanks anyway for your help, I guess I will just have to wait until I upgrade my PC next.
No prob! Sorry about that. Be sure to let me know once you can take the game for a spin!
So I installed this game this morning and all I got was a black window at the start. After trying different solutions from this thread I kind of gave up and then basically on my way out I tried "verify installation". And that fixed it!
Hmmmm...
avatar
Nowakus: So I installed this game this morning and all I got was a black window at the start. After trying different solutions from this thread I kind of gave up and then basically on my way out I tried "verify installation". And that fixed it!
Hmmmm...
Hey Nowakus,

I am not 100% familiar with Galaxies process but on Steam the verify install bascially does a CRC check on every file and redownloads any that do not match. Galaxy does download files individually so there is a chance that something gets corrupted on the dl. I know i you grab the offline installer then that single file will either work or wont work.

Glad it was sorted!