richardhunt500: Is that sarcasm? I bought this box set on cd at least five years ago and hit this problem, it was definitely well known at the time... It's getting to the point that I expect games I buy on GOG to be broken.
Petrell: GOG team did not develop the game so they may or may not be aware of any or all the problems that any particular game may have had in the past. Many problems were caused by DRM (especially in newer systems) and considering GOG removes DRM and provides new installer they usually work straight away. GOG's QA team is small (heck the company is small) so game breaking bugs may well slip though their testing (considering how game breaking bugs pass teams of dozens of QA testers (heck there's hundreds if not thousands in some public betas and game breakers STILL slip through) some major publishers and devs have it's no wonder that some problems pass GOG's few people QA team). I'd assume GOG QA managed to play through the games on systems at their disposal so it's not unreasonable to assume they'll work on others as well. PC hardware and software base is just too wast and diverse to test it on more than small percentage of possible combinations user base may have.
It's unfortunate if you have had lot of problems with GOG games but it's not like new retail releases are in any better condition (actually usually far worse. And don't get me started with old games released on other DD services.).
At least on this case they fixed the problem promptly. I wish they could do so with all their games.
You're right, overall GOG is a great service doing a decent job with a small team. I hadn't bought when I commented, because my first reaction when I saw the new release was "I bet BI2 doesn't work" so I came on here to check, and my expectations were met, just as they always seem to be. Another recent example, which I'll admit affects the bonus material rather than the actual main release, was when the original Broken Sword was made available as an extra. ScummVM quit every time you tried to save a game, because the save path had been changed in the settings file to the installation directory, but this should have been enclosed in "s. Easy to fix, but also extremely easy to pick up in testing.
The problem seems to exist with every download games service I've tried, GOG certainly isn't worse than Steam on this (I think all QA there is the responsibility of the publisher?), but I'm still disappointed every time these sort of problems crop up. [Edit: On rereading, I guess we pretty much agree on this... I just wanted to make my displeasure known I guess :)]