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Have this issue too.
Yeah I have no extra content as I was promised. Not real happy.
Same here....
The support is a joke. Please be patient. 16 hours after launch no sign of the DLC. I bought BG3 at 9. October 2020!! No more buying at GOG Store for me now. I'm really pissed
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dbarron: I haven't either. Should I file a ticket with GOG?
I even killed the galaxy client and restarted it almost 3 hours after launch and no deluxe in purchases, not in extra, and no deluxe folder in the game folder.
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myprime0086: Same here
Welp, neither me, my GF nor my cousin got it and we pre-ordered a year ago :|.
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Clownski_: Deluxe Edition content will be available as soon as our system synchronizes. Should be happening in a moment. Thank you for your patience!
Hello

Still synchronizing ?

The deluxe upgrade is not free at this time :-(
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Clownski_: Deluxe Edition content will be available as soon as our system synchronizes. Should be happening in a moment. Thank you for your patience!
This was posted 17 hours ago, I still don't have it available. Is there any estimate how long this is going to take?
Just an idea, but if you go to your game library on this website, you can download the off-line Deluxe Edition upgrade installers. They are the two files at the bottom of the download page.

It would not surprise me if you can use those installers to upgrade your on-line installed game. If the installer cannot find your game directory, you can point to that one in the installer front end.

When the on-line update drops, it probably overwrite those files, but then you have the upgrade "officially" installed using Galaxy.
Post edited August 04, 2023 by JClosed
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HolyDeath3000: I tried that link and the download for DD stuff doesn't show. I even did a ticket as well. So I am waiting for that to be answered.
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alcaray: Trying to direct your attention to:

"Where Can I find Deluxe Edition DLC upgrade.
If you're having problems with finding your Deluxe Edition DLC upgrade, please be patient, if you meet the requirements the upgrade will be granted very soon.
You may also click the following link to force the refresh of your account, click here."
Yeah it's still not working :/
I've the same problem. No DD Upgrade. Bought BG3 in 2021
For me as well, bought it on August 02.2023 and it does not show, tried all the recommended stuff but did not file a ticket yet. Sigh, okay I just wait, apparently for some people it appeared out of nowhere. The first time something on GOG did not work as intended for me.
Baldurs.Gate.3.Deluxe.Edition.MULTi13-ElAmigos

search and load. never gog again ! ┌П┐(ಠ_ಠ)
Update from GoG would be appreciated. Seems like steam users dont have the same issue.
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JClosed: Just an idea, but if you go to your game library on this website, you can download the off-line Deluxe Edition upgrade installers. They are the two files at the bottom of the download page.

It would not surprise me if you can use those installers to upgrade your on-line installed game. If the installer cannot find your game directory, you can point to that one in the installer front end.

When the on-line update drops, it probably overwrite those files, but then you have the upgrade "officially" installed using Galaxy.
Those don't show in my library, or else I'd have tried that. I've looked in all the places they are supposedly available and so far the only place I can get it is by purchasing it. Hopefully this is a solution that can work for someone else.
Chiming in to also say that I don't have access to DD content despite pre-ordering. Hoping for some news or an announcement of some kind soon.