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Baldur's Gate 3No deluxe Edition?(273 posts)(273 posts)
(273 posts)
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This is my favourite topic
Posted August 07, 2023
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Clownski_: Hey everyone. First of all, let me sincerely apologize for this delay. The team is looking into the issue of some users not receiving their Deluxe Edition content and are doing their best to solve it as quickly as possible.

Regarding the support tickets being marked as solved upon creation – we're currently in the middle of testing a new support ticketing system, so the status of Zendesk's tickets may not represent the actual status of your case. You can still reply to the email you've received from help@gog.com if you'd like to provide more information. Keep in mind however, that it doesn't bump your ticket – only the initial filing date is taken into consideration by the system.

I'll let you know once the missing content issue has been solved. Thank you for your patience.
Thank you for responding and it seems to be fixed now on my end as well. I appreciate the hard work you guys do and I know that usually weekends you have less staff on. Glad to hear what was really going on with ticket system and thanks for clarifying what was actually going on.
Posted August 07, 2023
After reading this thread, the one about no patch for the offline installer and the one about files being corrupted, I will not be buying this one from GOG.

Having such issues on the top selling game is unacceptable. These should be top priority for GOG team.
Posted August 07, 2023
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sioncross: The DDE is finally in my account too...but now i´m still waiting for the Hotfix #1 update!!!
But good to hear they are working on it and solving the problems.
I think I got that already. the first update or something. weird that you haven't gotten it yet.
Posted August 07, 2023
I can confirm I have the DDE updates available now, at least on the GOG servers. (Thanks GOG!)

If you run through the Larian launcher, I believe your install (mine too) has been patched to Hotfix #1.

So, I think to keep save files, we may have to roll back to the launch version and add the DLC before running the game. Then launch the game and the Larian launcher should auto-update with Hotfix #1.

Homer
Post edited August 07, 2023 by Homer_S
Posted August 07, 2023
Worked for me now too

It's a little strange as the DDE doesn't really display, but then again it says it would be in my library.
The DLC install files show in my account too. Using a Larian account, I could just download the ~2.8 GB Update and continue playing.

Thanks for fixing it! Even though the communication was...unfortunate until today.
Posted August 07, 2023
I don't know how you fixed it. For now, I can download the .exe (and .bin) to upgrade my version, but as it was said above, the current game version does not match what the patch is waiting for.

Don't know how to downgrade to first version, and don't want to uninstall and download again 122GB.
Post edited August 07, 2023 by -NoTra-
Posted August 07, 2023
I have everything as well, thank you very much for the update. Have a beautifull day everyone and take a deep breather.
Posted August 07, 2023
GUYS, GUYS! I got mine. I really just logged in Galaxy and I saw the 2.78 GB downloaded.
Attachments:
imagem_2023-08-0.png (25 Kb)
Posted August 07, 2023
Finally got mine.
Took them long enough.
Very bad customer experience.
Posted August 07, 2023
The Team wanted to triple check to be sure but I can confirm that everyone should've received their Deluxe Edition content by now. If for some reason you still can't access it, or are having issues matching the version, please reach out to us and our Support Team will do their best to help you as soon as possible. Once again, thank you for your patience and understanding!
Posted August 07, 2023
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Moriquendo: here
If you installed the game using Galaxy then you need to use the Galaxy process to add this DLC. The offline DLC files are correct for the currently posted offline installer version.
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Clownski_: The Team wanted to triple check to be sure but I can confirm that everyone should've received their Deluxe Edition content by now. If for some reason you still can't access it, or are having issues matching the version, please reach out to us and our Support Team will do their best to help you as soon as possible. Once again, thank you for your patience and understanding!
Is there any hope for the ones who are screaming because the offline installers are still at the unpatched release version?

And while (if) I have your ear, there is a significant faction screaming that they can't get multiplayer to work.

If the team could clear up these other two issues, then the forums might return to a more pleasant atmosphere.
Post edited August 07, 2023 by alcaray
Posted August 08, 2023
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Clownski_: The Team wanted to triple check to be sure but I can confirm that everyone should've received their Deluxe Edition content by now. If for some reason you still can't access it, or are having issues matching the version, please reach out to us and our Support Team will do their best to help you as soon as possible. Once again, thank you for your patience and understanding!
It still doesn't show up for me on the Galaxy launcher or my account. I'll put in a ticket
Posted August 08, 2023
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Clownski_: The Team wanted to triple check to be sure but I can confirm that everyone should've received their Deluxe Edition content by now. If for some reason you still can't access it, or are having issues matching the version, please reach out to us and our Support Team will do their best to help you as soon as possible. Once again, thank you for your patience and understanding!
thank you got all the files this morning, but 1 weird thing the DDE does not show up in my library.
like every other thing we own from GOG. waited the day but it still show like this
Posted August 08, 2023
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Clownski_: The Team wanted to triple check to be sure but I can confirm that everyone should've received their Deluxe Edition content by now. If for some reason you still can't access it, or are having issues matching the version, please reach out to us and our Support Team will do their best to help you as soon as possible. Once again, thank you for your patience and understanding!
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Mystrage: thank you got all the files this morning, but 1 weird thing the DDE does not show up in my library.
like every other thing we own from GOG. waited the day but it still show like this
I second this

I typically would like to add it to steam Library but I doubt it will add the DLC too?
Posted August 09, 2023
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Mystrage: thank you got all the files this morning, but 1 weird thing the DDE does not show up in my library.
like every other thing we own from GOG. waited the day but it still show like this
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BeralShakUr: I second this

I typically would like to add it to steam Library but I doubt it will add the DLC too?
steam ??? this GOG you in wrong forum
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This is my favourite topic
Community
Baldur's Gate 3No deluxe Edition?(273 posts)(273 posts)
(273 posts)