I understand the perspective. It's mostly that I wouldn't have gotten the game on GoG if I had known there were going to be these issues. And I wouldn't have gotten the game on Steam if I knew GoG was going to resolve it on Monday. Could have been avoided if they had communicated better with all the people dealing with problems around the DDE and multiplayer. There's even another thread where people are having issues with the connectivity as I mentioned.

I think the justification of the refund is that not only did GoG not provide what was promised on release, they failed to communicate about it. If they had just said "people are off for the weekend, we'll fix it on Monday", I would've waited. But I've read enough horror stories of people having to wait weeks or months on GoG support tickets that I didn't have faith it would get addressed, especially since there was no word on a fix. I assumed I could be in a situation where it took weeks to get resolved. At that point, it just made more sense to refund and go elsewhere to have less headache and make my dissatisfaction clear.

If things dont work out it is allways a bad feeling for the customer.
I am lucky and refunded 2 games of my ~180 on GOG or so and i got it with no issue in 24h refunded.
Yet i was only 4 to 6 hours in the games and i need quite a time to set up control etc. so playtime was maybe half that time.

I dont know if they are hesitant to refund cash but i chose Storecredit and it was no issue at all and i have used up that a long time ago for other purchases.

I feel it is reasonable, if they are overwhelmed by support traffic bcs a game is unexpectetly successful and GOG has a hard time to keep up to make a short official message about that - i think no player will scold them for that if the issues are finally resolved in a reasonable way.

That would make the relationship between GOG and its customers only become better.

Hoping you can get your thing solved positively!

Yeah. I'm not gonna say GOG is as good as Steam when it comes to brand new games, especially ones with multiplayer. I buy here on principle but it's not like I'm actually worried about Steam DRM either. So I get the frustration. It's easier for me to support them despite this because I only play singleplayer.

Update: GoG provided a refund this morning. Hopefully anyone else having issues with the launch here is able to receive the same if they should desire. I appreciate the reconsideration from the store team. I'm hoping that future launches, especially those that advertise multiplayer cross-play, are smoother so that I can recommend GoG as a competitor to Steam. For now, I intend to use GoG for single-player purchases of games a decent amount into their life cycle or first-party releases like Cyberpunk 2077. I'll be using the refund to buy the 2077 expansion, so GoG will be immediately getting some of their money back anyway.

Another thing out of curiosity, if you want to play the game Coop and the patches prevent it - did your Friends disable auotmatic patching so you would have all the same version until all plattforms are up to date to the same version?

Simple Solution - Tell your friends to turn off Auto update until GOG has the Patch.

85 hours is a lot over the return window so I understand GOG"s point of view. I guess this just falls into the risk of early access. You go in knowing you're not getting a finished, polished game yet.

What is unnaceptable is that the game is now post-release and GOG doesn't have a working installer. I can understand DLC being delayed. I'm even willing to overlook delayed updates. GOG is the red-headed stepchild of gaming storefronts.

But a broken installer? A week after release?

GOG FIX YOUR SHIT

I installed last night just fine using offline installer for the patch 2 version - v4.1.1.3630146. There's a small patch for that whacky 2.1 version but I'm going to hold off on that till I get a 3.0 patch and apply them together. Also, I've got the DDE stuff updated just fine too.

The return policy, unless it has recently changed, is 30days money back.

Not a simple solution because Steam forces updates, if updates are available, of games before you are allowed to play the game.

You can switch Steam to offline mode.

Switching to "only update at the start of a game" is said to prevent automatic updating as well but i have no experience with that.

The problem with galaxy is that it starts updating without asking the moment you start the program. You do not get the chance to turn it off before the damage is done. I had a few modded games and tried Galaxy out just to see what it all was about. Biggest mistake ever!

The moment I started Galaxy, and it found my games, it started downloading something and was "correcting" all "damaged" modded games without asking, and before I even realized what was happening.
End result - I could do all the hard work I had done all over again (after I had to re-install the affected games).

After that I swore to never ever use Galaxy again...

There's two ways to disable automatic updates in GOG Galaxy.

One: click the gear top left corner select settings>Game features>untick Auto-update games

Or alternatively if you wish to leave it enabled and only disable updates on certain games you can:

Two: select installed>select installed game>select more>manage installation>configure>untick automatically update to newest version.

Galaxy has auto updates enabled by default so if someone doesn't change their parameters first then it could potentially ruin a modded game if that game is still getting updates.

Yes, but if Larian has to fix a serious flaw they found, then with updates off you won't get it. The mod won't help with something like that. I usually wait until the game hits its final version--or close to it--before I mod it. But, to each his own...;)

I have one older game that I had to switch off auto updates for because the latest version won't run under Win11--but the next to latest version of the game does!--I doubt this game will ever receive another patch, so it does help to do that in certain situations, no question.

Also, GOG has the best refund policy out there, imo. Gog gives you 30 days--Steam givers you two hours...;) Seems like 30 days should be plenty of time to refund--OP could have refunded the EA and waited for the complete game. Nothing wrong with GOG--I've had no problems with them over the last decade. The no DRM policy is great.

OP reminds me of the restaurant joke where the customer eats his steak and his potato and half his salad, then calls over the waiter and demands he take the empty plate back to the cook for another meal because this one was "terrible"...;)