Word of warning to anyone who ended up refunding over the DDE issues: if you played a decent amount in Early Access, GoG might deny your refund on the grounds you "had enough time to finish the game". I had 85 hours, with about 50 of those being from EA. 35 in the main game, but a lot of that was from messing around in the character creator or trying to figure out the multiplayer connectivity. Never mind the progress loss on Day 1 before people figured out the no-saving issue. A cursory look at my GoG achievements would have told them I haven't even finished the Goblin camp or reached level 5 in Act 1. This means that I'm basically being punished for supporting the game ahead of release, then wanting to switch to a better storefront when GoG massively dropped the ball. At this point I'm planning to never buy another game from GoG again. I even bought Cyberpunk from GoG on release ffs. Going to escalate this to Larian directly if I need to since GoG has shown that they'll blame the customer for having a reasonable reaction. I'm well within the 30 day return window even for Early Access since I bought the game about two weeks ago.

mis-post. sorry for the interruption. carry on.

Honestly, imo this is not a reasonable reaction, it's an overreaction. The DDE stuff is not really important, I didn't even noticed that is was missing on the first day. I'm sure it will be sorted out if you still don't have it.

"At this point I'm planning to never buy another game from GoG again."

You are seemingly breally very angry over this (I would argue minor) issue. I don't care where you buy the game but I can guarantee you that the steam staff is not a bit nicer in such cases, and you don't own the game there, when steam gets out of business you will lose all your games, on GOG you have an installer without DRM.

If Steam goes out of business while GoG is still around, we're in a really weird timeline. But regardless, my issue isn't just the DDE. Patch mismatches with friends on Steam and more jank multiplayer in general is also a concern. Since we can't trust GoG to keep up with Steam (as we already saw over the weekend), there's already been a situation where I couldn't play with a friend during that period. Only lasted a few hours, but I'm worried that issues like this could become bigger as the game drops out of the limelight and GoG feels even less urgency to address things. If they had been more communicative over the upgrade delay, I wouldn't be as upset. Plus their reason for denying the refund is bogus since I've only experienced the beta version of Act 1. In full release, I've scarcely scratched the surface. But support's reason for denying the refund was that they think I would have either finished or seen most of the game by now.

I'm definitely more angry than is warranted over this. It's more reflective of my general frustration at how GoG has handled issues with this release than just the DDE problem. I feel like I should have just bought it on Steam so I could have played with all my friends with no issue on launch. If I don't get refunded, I see that as an indication that I may as well go with the more reliable storefront, even if I'd rather support a smaller vendor to keep competition in the market.

You still don't have DDE? Most of those complaining last weekend got it on Monday or Tuesday. If you still don't have it then fill out a support ticket and they will debug how you missed out and fix it.

I got the content, but this was only after I had requested a refund and purchased on Steam so I could keep playing. I thought it would be improper to continue playing through GoG after asking for a refund. Obviously acting in good faith that way doesn't mean much though. If GoG had just told people to expect a fix on Monday, I probably wouldn't have asked for a refund and bought on Steam.

Good luck, then.

Fair enough. As for Steam, I do hope that they don't go out of business any time soon, for your sake and for mine (I also have some games there). However, seeing that many companies are making their own storefronts and big corporations like Microsoft buying all the studios plus the push towards cloud gaming, I wouldn't be surprised if steam would close in like 10 years.

Anyway, when your troubles are over just enjoy the game, it's great. And if you like it buy DOS 1+2 if you haven't already;-)

I'm more worried that they might change their business model to a Netflix-like subscription model. Making the people who spent thousands of dollars on their game collection no better than anyone walking in off the street and setting up a new account.

That's certainly possible. Luckily I own only a few games there. The first game I bought on steam was Skyrim, very reluctantly but I had no choice, I want my modded TES game! You see, I'm from the generation where you bought a game in a store, with a printed manual, a map and stuff;-) The closest thing today is GOG, so whenever possible I buy the game there.

You're playing online and you still refuse to use Galaxy?

To me it seems that the Developer submits the patchfiles to the respecitve service/shop where you bought it and it looks natural to me that Steam receives the patchfiles first thus patches first.

If you really cant wait 4h then there is nothing to be done with - send a request at the devs to submit patches to GOG first and wait for your friends then...

That isn't the only problem. It's a lot of little things that add up to a noticeably worse experience overall.

For the record, I intend to update here once I get another response from GoG. I'm trying to be optimistic here. Since I was told that the refund was denied since they think my in-game time was enough to beat the game, I'm hoping that proving that isn't the case will cause a reconsideration. The support rep may have seen my total hours inflated by EA, assumed I no-lifed the game to beat it in 5 or 6 days, then tried to get a refund. I included a screenshot of my achievements to show I was still early Act 1 when I jumped ship to ask for a refund and they can even look at my saves at the time of the switch to verify. That, combined with the fact I've never refunded a game from GoG before, should hopefully get them to reconsider this as a frustrated response to a rough release on this platform. Owning two copies of a game like BG3 isn't the worst thing in the world, but it would be nice for GoG to acknowledge that they handled the DDE delay poorly and that asking for a refund when Steam players were having a superior experience was reasonable.

I agree that it was definitely a bit impatient for me to request a refund after 4 days of no news when waiting til Monday may have changed things, but I'm now of the mindset that GoG is a platform for buying games that have been out for a while rather than hoping for top-tier service on the newest releases. Which pretty much matches the original purpose of the vendor. Even if I get the refund at this point, I'll probably only buy things here if it's an older game on sale or a CDProjektRed first party title like Cyberpunk that I can expect they'll be more mindful of.