Posted August 30, 2023
Why do you keep changing the main files or provide no archive of previously released files?!
So I download the entire 29 BG3 offline files for the Patch 1 update because you offered no updates to the day one release files or there were at some point, but only for a limited time and you removed them when another update came out. I finished my first play thru with the day one release, so I decided to uninstall and install the new Patch 1 (downloaded eventually after release). It turns out, I forgot 1 file (file 26).. so okay no big deal. I'll just re-download that one file and continue the install.
Well I can't.. because you updated another one and replaced it. My installer won't accept that new file. Now I have to waste a crap ton of time and bandwidth redownloading ALL the files again. For the love of... PLEASE archive some of these files or at the very least leave the original installer and provide patches to update to the latest versions!
I've submitted a ticket requesting the file for the patch to update the old one, but it's sitting in limbo. I got a ticket number and haven't heard from them in a week and a half. If I go try to check my ticket it says "Your ticket has been submitted. Our friendly support team will respond to you as soon as they are able", in which I guess, if it isn't directly related to money, will be never.
So I download the entire 29 BG3 offline files for the Patch 1 update because you offered no updates to the day one release files or there were at some point, but only for a limited time and you removed them when another update came out. I finished my first play thru with the day one release, so I decided to uninstall and install the new Patch 1 (downloaded eventually after release). It turns out, I forgot 1 file (file 26).. so okay no big deal. I'll just re-download that one file and continue the install.
Well I can't.. because you updated another one and replaced it. My installer won't accept that new file. Now I have to waste a crap ton of time and bandwidth redownloading ALL the files again. For the love of... PLEASE archive some of these files or at the very least leave the original installer and provide patches to update to the latest versions!
I've submitted a ticket requesting the file for the patch to update the old one, but it's sitting in limbo. I got a ticket number and haven't heard from them in a week and a half. If I go try to check my ticket it says "Your ticket has been submitted. Our friendly support team will respond to you as soon as they are able", in which I guess, if it isn't directly related to money, will be never.