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Thimbleweed ParkHelp! Patch won't install on my Mac!(6 posts)(6 posts)
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Posted April 13, 2017
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dz: I installed the game on my Mac on launch day and it went flawlessly. I've been playing since then without problems. I just downloaded and tried to install the updated version from GoG to take advantage of the fixes, but it won't install.

I get a generic error: "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Help!

-dZ.
Can you try uninstalling and reinstalling the game? There's a newer Mac version available via Galaxy, version 1.0.866. Can you let me know if you still get this error?
Post edited April 13, 2017 by JudasIscariot
Posted April 14, 2017
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JudasIscariot: Can you try uninstalling and reinstalling the game? There's a newer Mac version available via Galaxy, version 1.0.866. Can you let me know if you still get this error?
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dz: Hi, I installed GoG Galaxy, it imported all my GoG games, but it still fails to update some of them, including Thimbleweed Park. I made a post about it in a separate thread.

-dZ.
Hey dz,

Your best bet would be to submit a bug report with your Galaxy logs here: http://mantis.gog.com :)
Posted April 14, 2017
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JudasIscariot: Hey dz,

Your best bet would be to submit a bug report with your Galaxy logs here: http://mantis.gog.com :)
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dz: I'll do so, thanks. How do I get the GoG logs?
On MacOSX: /Users/Shared/GOG.com/Galaxy/Logs

Just make a copy of all the logs in there and zip them up and attach them to your bug report :)
Posted April 14, 2017
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JudasIscariot: On MacOSX: /Users/Shared/GOG.com/Galaxy/Logs

Just make a copy of all the logs in there and zip them up and attach them to your bug report :)
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dz: Thank you, just did.

Notice that this is on Mac OS X 10.8.5 (Mountain Lion). The report form only offers Mac Os X 10.9 and up in the operating systems list.

-dZ.
You may want to edit that "10.5.8 (Mountain Lion)" in your report though :P
Posted April 24, 2017
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kbnrylaec: @JudasIscariot: please see the post above by @dz
GOG Support is very very very slow recently.
I have a issue opened 18 days ago and have not get any respond yet. (#37813)
Hi,

As for your ticket, I've been informed that your initial ticket was on April 5th and our Support team sent you a response on the same day a few hours later. Now, I am not sure what's going on but could I ask you to make sure our response didn't land in a spam filter or something?
Posted April 28, 2017
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JudasIscariot: ...I've been informed that ... our Support team sent you a response on the same day a few hours later.
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Trilarion: We should probably not count automatically created messages (like notices of receipt or the like) as meaningful responses. In a way to quantify support quality, the time to first meaningful response and time until some kind of solution is reached are probably the most useful times to look at.
Well, I wasn't referring to the auto-responder messages. I meant messages as written by an actual human being.
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Thimbleweed ParkHelp! Patch won't install on my Mac!(6 posts)(6 posts)
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