Posted April 02, 2012
When I go to "my account" > my games, Baldur's Gate 2 doesn't appear.
I checked my bank statement and TWO identical transactions have appeared for GOG.
I've sent an email to GOG and I got a response saying "I apologize for the inconvenience game should be already available on your account, and as for the extra payment I have notified our account team and they will perform today a refund."
The game is still not listed on my account - and both charges appear on my banking statement.
Someone tell me how to access the game I paid for - then grant me the patience to see the 2nd charge dropped.
I'm not from the support team but I will try to help the best I can :)
First, can you please go to www.gog.com/en/account/refresh and tell me if BG2 appeared for you? EDIT: I see that it already did, great :)
s for the refund - it might take up to few days before the payment processing company settles the refund with your bank and the bank cancels the charge (often banks "lock" the charged amount on the account and then wait few days for the transaction to be completed... even in case of a refund they sometimes wait until the "lock" ends). In case you won't get the money back until end of this week, please contact us again and we will get it sorted pronto.
Post edited April 02, 2012 by Destro