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General discussion (archive)GoG - No Integrity(207 posts)(207 posts)
(207 posts)
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This is my favourite topic
Posted May 10, 2012
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wormholewizards: No, the home page is quite clear. Take a look at my screen capture.

If only OP spent little time navigate through the site, at least the front page.. none of this would happen.

Edit: No idea why the pic won't appear. Maybe different format.
I was making a joke ;-)

Oh, and it would have been so funny if your screenshot would have shown a "hardcore midget porn" or "Justin Bieber Fanpage" tab...

Maybe next time ;-P
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Fifeldor: Well, you may not actually play it as b the time you finish the installation your laptop will be running out of battery, but you get my point.
Electricity, the one DRM to bind us all ....
Post edited May 10, 2012 by SimonG
Posted May 10, 2012
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wormholewizards: No, the home page is quite clear. Take a look at my screen capture.

If only OP spent little time navigate through the site, at least the front page.. none of this would happen.

Edit: No idea why the pic won't appear. Maybe different format.
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SimonG: I was making a joke ;-)

Oh, and it would have been so funny if your screenshot would have shown a "hardcore midget porn" or "Justin Bieber Fanpage" tab...

Maybe next time ;-P
Lol, it's hard to detect sarcasm in pretty much very serious thread. Oh well, next time..
Posted May 10, 2012
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wormholewizards: Lol, it's hard to detect sarcasm in pretty much very serious thread. Oh well, next time..
Oh yes, I can hardly wait for the next time somebody complains about GOG games NOT having DRM. ;)

(Note: This post is conveniently provided as a test for your sarcasm detector ;) ).
Posted May 10, 2012
I just realize that actually all along we are all incorrect. The OP is talking about GoG, not GOG. Totally different! We owe OP an apology.
Posted May 10, 2012
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wormholewizards: Lol, it's hard to detect sarcasm in pretty much very serious thread. Oh well, next time..
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Psyringe: Oh yes, I can hardly wait for the next time somebody complains about GOG games NOT having DRM. ;)

(Note: This post is conveniently provided as a test for your sarcasm detector ;) ).
This one is easy...

back to OP, i think you haven't sleep yet right? Since your "good night" post hours ago. I suggest you rest for while, everything will back to normal after you wake up.
Posted May 10, 2012
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Amerika-p4l: snip
God, this thread is disgusting.

Amerika, I'm sorry you had to meet the hammer legion. Unfortunately, while I absolutely understand your position, it is true that technically, you're not eligible to the refund, and that's pretty much the end of this sad little tale; I just wish the people who start frothing at their mouths whenever DRM is mentioned could be more civil about it. GOG's a good store, but as you said, they are new to this recent releases thing, and will make mistakes. They have been making mistakes fairly often even before. Sorry about that.

And to every single person who clicked the minus button on the first post: you are an idiot and you should be ashamed of yourself. If there's anyone dragging this forum down, it's you.
Posted May 10, 2012
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Starmaker: Bad analogy. Chairs are scarce and tangible.
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Poohunter: scarce and tangi... what is this I don't even...
Physical, and everything that comes with it in this day and age.

Tangible = You can return a chair and they can check to see if it's the same chair you bought and whether you just looked at it or smashed it on someone's head. And then the furniture store can sell the same chair to someone else.

Scarce = As long as you have it, no one else can have it too. This is why a value can be attached to a returned physical good (even if it's just firewood).
Posted May 10, 2012
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DarrkPhoenix: Dude, there comes a point where you really need to just step up and accept responsibility for your own actions. If you were unsure of exactly how GOG operated the FAQ and Terms of Service are about the clearest I've encountered for any online service, and it probably takes no more than 5 minutes to read through all the FAQs plus the Terms of Service. If you were still unclear about what you were specifically getting with a game you also could have just posted a thread asking about it either in the general forum, the forum for the game, or in the release thread for the game, and the people around here tend to be pretty helpful and respond pretty quickly to these things. If you thought you might have needed to get a refund the refund policy is easy to find and very clear. Yet you did not avail yourself of any of this information.

With regards to making a custom exception to the refund policy for you, could GOG have one of their IT people dig through the logs then handle the case on a custom basis? Probably. Is it worthwhile for them to do this every time someone wants an exception made for them? No. That's why they have a return policy to begin with. A return policy that, again, was easy to find, easy to understand, and which you did not avail yourself of.

Ultimately GOG made plenty of information readily available on exactly what you were getting, then they provided you with exactly what they said they would provide you with. Then when you contacted support they followed the exact policy that they had said they were going to follow. And yet you're here throwing a fit on the forums because you wanted them to provide you with something other than what they said they'd provide you with, and because you want them to toss their stated refund policy out the window and make an exception for you because you're just that special. Seriously? Take a step back and take a good look at yourself. Then suck it up, take responsibility for your actions, and go play the game you bought and that you want to play.
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Amerika-p4l: I didn't even ask for or want a refund when I put in my ticket. But people like you can't be bothered to read other posts while they are busy typing up long posts about how people can't be bothered to read ToS's which aren't even relevant to the actual problem which has been mentioned several times.

I'm done with this community. The people who understood and helped I thank you and for those of you who simply want to defense GoG to your dying breath...GL with that. And GL with your 50 character support emails in the future that do nothing to help you while somebody else mentions "ToS" to you every two sentences when you're trying to find a solution.
I quote, directly from your post

"I sent in a support ticket no less than a few minutes after purchasing the game asking if I could have a refund due to me wanting Steam support."

Maybe you should learn to read your own posts before calling us all ignorant and flaming us for not reading your post. Even though we did, and we care.

It's just YOUR ignorance that your blaming on all of us. Just understand this, GoG sells DRM free games, that means no steam, no other form of DRM. If you want it to be on steam, GoG is not where you want to buy your games. There is no way I can just go up to them and tell them to give you a refund, you made a mistake, there is nothing we can do to revert that. Life goes on. 'Nuff said
Post edited May 10, 2012 by Poohunter
Posted May 10, 2012
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bazilisek: And to every single person who clicked the minus button on the first post: you are an idiot and you should be ashamed of yourself. If there's anyone dragging this forum down, it's you.
I clicked it just now, but I'm not feeling ashamed. Probably because it's just a button and does practically nothing.
Posted May 10, 2012
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gameon: ...Yeah, i'm not sure why its been downvoted. The guy was very detailed with his problem...
One possible reason I can think of is people may of read the thread, saw how unreasonable the OP is, and downvoted to remove/hide the thread
Posted May 10, 2012
high rated
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Amerika-p4l: I purchased Alan Wake yesterday. GoG had the game for 15 dollars which also came with 25% off the upcoming expansion. Naturally I was stoked to get such a great deal for a game that has been praised pretty heavily.

Well, Alan Wake is advertised everywhere as a Steamworks game. Steam has it and if you purchase from Amazon.com the game requires Steam activation so I assumed when I bought through GoG the game would also have the option for Steam support/activation.

(...)
While I wouldn't personally think of sticking to our rules as having "no integrity", I went through your case with my superior and, upon closer review, we have decided to make an exception and grant your refund request.
We will contact you in a few minutes, to verify some payment info before we can issue the refund.

Do keep in mind, though, that no game on GOG comes with a means of Steam activation, and we don't have any immediate plans of adding such a feature.
We're all about DRM-free games with as many bonus goodies as we can get our hands on. Plus, we've got our own digital distribution infrastructure. ;)

Hope you don't have any hard feelings towards GOG after all this hassle, and in case you ever decide that Steam activations aren't that big of a deal... :)
Post edited May 10, 2012 by Firek
Posted May 10, 2012
Your wish has been granted. Hopefully this will not be your last time shopping here.

p/s: What did i tell you? The moment you wake up, things will back to normal.
Post edited May 10, 2012 by wormholewizards
Posted May 10, 2012
gog strikes again with its goodness.

sometimes you make me sick gog.
Posted May 10, 2012
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gameon: You're probably right about that. Perhaps the OP was overwhelmed by the negative responses, and got wound up by it. Some poeple are prone to outbursts if they feel like the minority. I think the OP had genuine concerns, even though GOG has no business giving out steam keys, and i dont think they ever will.
By OP I meant the guy that wrote it, not the actual Original Post

I only saw realistic and logical responses, not "negative" unless they were counters or retorts of sorts

I understand the OP's position, but once receiving one or more of the same logical and realistic responses, they should of just stopped and continued on privately with GOG Support. Accountability and responsibility for one's own actions is something many people in life can benefit from

I think if the OP had instead said, "I've accidentally bought Alan Wake thinking it was a Steam title. I clicked download but cancelled instantly once realising [not Steam] and sent a support ticket. What can I do? What chances do I have? Can someone help or give me some information/options?" they would of been received better

Everything is about delivery :)
Posted May 10, 2012
Ah, exceptions. It's very hard for any company or legal entity to make them, but making them well is what separates the great from the mediocre.

Not really relevant anymore, but the steam overlay would have most likely worked, if that was what you were worried about.
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This is my favourite topic
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General discussion (archive)GoG - No Integrity(207 posts)(207 posts)
(207 posts)