Yes. But if I switch between my laptop and my desktop for some reason the games I add are erased randomly. It's a known issue they have not resolved yet. You have to go back and re-add the entire lot of them.

Also, the overlay sometimes does not work with added in games and you don't get any trophy tracking, stat tracking (time played...which I really like seeing), recommendations and the knowledge that I can download the game easily using my one account anywhere I am at in the world. Yes, I'm aware GoG also offers that but this is the first time I've used GoG and I have very little knowldge of the company where I have full faith in Valve and I have been using Steam for years and it has yet to fail me in any way (and they helped me when they did not have to despite their ToS).

That's why I shy away from non-steam services. Some of you just see it as DRM while people like myself see it as added value and it also gives me piece of mind that my games have a pretty good chance of always being available. GoG is still new and is nowhere near as big as Valve and if they go under all my games I don't download (and then lose in the future) are gone. Steam helps future proof things a bit more from my perspective and they have many years of proven service to help back up that feeling. But I wanted to give GoG a shot due to word of mouth as once upon a time I took a chance on Steam and other services (Amazon's is surprisingly OK with a lot of their DD games).

I did see the "free" games when I logged in earlier tonight. I have not checked them out yet.

Many people do. I definitely did. That's the reason why I buy my games on GOG, and not on Steam. I found Steam's terms of service so restrictive, bullyish, and user-unfriendly, that no amount of "bonus features" could persuade me to buy games from them.

Of course, you'll also find many people who don't read ToS, or at least don't pay them much attention. But these people usually do understand that they should have read them, and don't make such an incredible fuzz when it turns out that they missed something they deem important.

DRM free is clearly slapped all over this website. Steam is a form of DRM (google it if you don't know what it means, too much for me to explain)

Simple thing is, IMO the fact that steam isn't attached is a good thing. Make sure next time, you LOOK at what your buying.

It's like me wanting to buy a couch, I look at this chair, thinking it's a couch. I buy the chair and realize something is wrong, IT'S NOT A COUCH! So I try to return it to the company, but they notice the wrapping is opened and so I cannot return it. I get angry at the company who sold it to me and tell them they have no integrity because a mistake I have made.

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this is what you sound like right now

The OP clearly only wants to play steam games. The fact that gog doesn't sell steam games at all means that he wouldn't want any of the games gog offers. Gog isn't losing anything by this guy withdrawing his custom.

The Oxford English dictionary defines integrity as "the quality of being honest and having strong moral principles".

I don't see that gog refusing to give a refund in these circumstances is dishonest or immoral. Its clear from their terms and conditions that that is their position. The OP could have read them but chose not to.

Define new :o

You have to love the people who read 1 or 2 sentences and dismiss everything else, do 0 thinking on their own and then make broad and sweeping statements filled with their own ignorant assumptions despite the veritable book of information that has been provided in this thread regarding the ACTUAL PROBLEM.

You find people like that on every forum and I don't understand them. I understand backing up your friend whether they are right or wrong when they need you but I guess I don't understand the devotion and loyalty people have to companies on a forum. People who are willing to tear up anybody who may point out that the company isn't as rosy as they want to believe.

Oh well.

I know u wanted him to do it, but launch was August 1, 2008.

For reference - the steam launch was September 12, 2003.

They have only recently stepped into a much larger ring by stepping out of the niche market of offering up only older games (which is awesome) and now trying to expand their audience by selling new games at competitive prices. Which is a market that is heavily saturated and if they over extend it could mean the end of GoG very quickly...and the end to all of your libraries and downloads. I'm not saying that will happen but it's something you can't ignore either as it's a possibility with every company.

GoG is a small player and they have only recently entered shark infested waters and a mistake could cost the company and their user base everything they "own". What happens if GoG gets taken over and you are then forced to agree to a ToS (which you'll read in it's entirety) that then allow whichever company did it to pull your games from the library?

These people have actually read more of your "book of information" than you read of GOG's policies before agreeing to them. Still, you feel that GOG has "no integrity" because they act based on statements you didn't read, while you complain about people in the forum who you perceive as not having fully read all the info you provided. Just saying. Your judgement of of "people acting without having read all the information" seems to be very dependent on whichever side of the fence you currently are.

Your approach hasn't changed a bit. Various counter-arguments have been listed against your rather unreasonable "suggestions". You have drawn a lot of criticism, true. One could see such an amount of criticism as an indication that it might be a good idea to question one's statement. But of course, it's much easier to simply explain the criticism away by "assuming" that the critics are just "defending a friend".

You do a lot of "assuming", and you seem to use it to redefine an awkward reality into something that suits you better. You did it when you tried to explain why you felt entitled to a refund, you did it when you tried to explain away technical facts, and you're now doing it again when you don't like being criticized. This is a very convenient approach, but unfortunately it does clash with reality when that's at odds with your assumptions. I suggest paying more attention to actual reality.

I have all 160 of my games backed up on an external hard-drive, if GOG were taken over and got their core values taken away (which are on the front page) I'd simply go back to sites like Abandonia and Pirate Bay. If someone did not back their games up, which is the whole point of offering DRM free digital downloads, that's their own problem.

Also, it would have to be a pretty huge mistake to sink GOG. I'm not worried that they will suddenly fuck up and die, out of the blue. Just like you are not worried about Steam.

I actually have all my games on an external HD and some CDs just in case something like this happens or the site gets shut down. And I do usually at least breeze through the TOS to see if their is anything too evil in it. Most of these EULA's are gray area in legality anyways.

One of the appeals of GoG to me and the many other users on this site is the fact that their games are free from any taint of DRM. For them to be tied in with Steam would be going against their principles, their integrity. Gog promised no drm and that is what they are providing as promised. The only time I've seen them go against one of their principles of fair-prices was because of a court order against them.

Just because you don't agree with GoG's policy of not providing Steam keys (AKA a form of drm) does not mean that GoG doesn't have integrety. By your own admission you made the assumption that they would. I'm not sure how much clearer this point can be made to you. I was giving you a benefit of the doubt, but you do not seem to be even trying to comprehend what we are saying.

And apparently, something on your end triggered their systems to detect that you made a download and they replied stating so. I understand that this is the real crux of your issue. The best advice I can give you is to see if you can get in contact with someone higher up on the food chain of support, but do not farther touch your downloads. This is a pain, but your best bet.

That is exactly why DRM-free is GOOD and DRM is BAD. You download, keep, and then play your games 100 years later if you have Win7 and you're still alive. No need to attempt logging in to dead Steam/Blizzard/Ubi servers and such to play.

Wait, are you seriously shooting your own argumentation in the foot that obviously now?

If GOG for some reason closes my library, then I can still use and play all my games, from my local backups, legally. That's exactly the advantage of being DRM-free, I'm independent of GOG's future. If Steam closes my library, then my games are legally gone.

Yet another internet tough guy. I'm being unreasonable yet there is a lot of very unbiased and reasonable people here who appear to understand. You simply want to badger somebody because you perceive them as attacking something you believe in. It's a natural human reaction even if it is irrational, emotionally insipid and illogical. Your response has nothing to do with "reality" and everything to do with your bias.

Exactly what did I assume? You made a whole paragraph about it yet you actually say almost nothing about the topic. Or are you taking my logic as assumptions as you are yourself assuming what my motives in regards to my responses. Hypocritical much?

I've said my peace on the subject. I am not afraid of internet try-hard trolls that patrol forums like these and defend everything about the company rather than question and analyze and actually formulate a thought that is something other than what is written in a ToS.

Others get it here...why don't you? Oh wait, that's because you are a sheep who has little going for their intellect outside of mob mentality. Other rational people have easily outlined and paraphrased my issue and for the most part agreed that they were indeed issues. It's not like I was asking for the world and it's not as if I do not have cause to at least question if not criticize the service here at GoG.

Bad analogy. Chairs are scarce and tangible.
This. Besides TOS, they have an agreement with the rightsholder, which undoubtedly references GOG's refund policy. E.g. "Q: When do we owe you money? A: As soon as download is initiated by the user (we use method X for monitoring downloads), or 7 days after purchase, whichever comes earlier."

And they have to stand by this policy to maintain integrity in their relations with rightsholders and users. They can't hold sob story competitions and grant refunds to winners.