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Amerika-p4l: I purchased Alan Wake yesterday. GoG had the game for 15 dollars which also came with 25% off the upcoming expansion. Naturally I was stoked to get such a great deal for a game that has been praised pretty heavily.

Well, Alan Wake is advertised everywhere as a Steamworks game. Steam has it and if you purchase from Amazon.com the game requires Steam activation so I assumed when I bought through GoG the game would also have the option for Steam support/activation.

(...)
While I wouldn't personally think of sticking to our rules as having "no integrity", I went through your case with my superior and, upon closer review, we have decided to make an exception and grant your refund request.
We will contact you in a few minutes, to verify some payment info before we can issue the refund.

Do keep in mind, though, that no game on GOG comes with a means of Steam activation, and we don't have any immediate plans of adding such a feature.
We're all about DRM-free games with as many bonus goodies as we can get our hands on. Plus, we've got our own digital distribution infrastructure. ;)

Hope you don't have any hard feelings towards GOG after all this hassle, and in case you ever decide that Steam activations aren't that big of a deal... :)
Post edited May 10, 2012 by Firek
While I appreciate the defense on GOG.com's behalf, Amerika didn't really need the personal attacks. And, of course, Amerika: please don't make a habit of calling people names. Given the overall tone of the thread, I'm not really holding that against you. Just pointing out the fact that's not how we usually operate here, in case you choose to return.

Welcome to the forums! Everyone, let's try to remember to be civil, mmmkay?