Posted December 12, 2017
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I'm afraid that I cannot reveal the details of why such decision was made but please believe me it wasn't without a reason and was based on on couple of factors. Also I'm not sure if actually support is a good place for such statements since no matter how we appreciate it, we could only pass your message to our bizdev team. For any business contacts you should use use this address: inquires@gog.com. Anyway I apologize if you find this situation as an inconvenience.
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So basically support is saying: "Hey, don't ask me! Send a mail to an address that isn't accepting external mails instead!"