Posted April 07, 2016
First was Dying light with the Forsaken expansion, this I spotted, as I already owned the game on Steam, but not the expansion.
Yet after a base game update, I suddenly owned
Dying Light - The Forsaken Edition without the expansion, shady but no harm to me, I never got the Forsaken DLC.
Then Dying Light appeared on GOG, I double checked, and got The complete package, maintaining my, remove steam from my PC, aims buy buying each one that gives me an offline Installer (GOG release is usual result).
Then the very next day the entire X Series appears on GOG, ouch more cost, GOG's getting them faster and faster, but I made a promise (To myself, saying it online is makes no difference).
I had all but X Rebirth so got
The old games and
X Rebirth: Home of Light Edition
Well as I'm sure you've guessed I didn't, get the Home of Light DLC at all, not an happy GOG customer, but I never noticed, until a few days ago, when suddenly instead of owning the "Home of Light Edition", I now owned just
X Rebirth.
A support request confirmed I'd been shafted on this GOG deal, no home of light edition.
I was offered nothing (Buy expansion), or refund the bundle and buy the complete bundle.
Not good enough
I replied
Let me give as feedback, that I'm extremely dissapointed, the Bundled release, certainly gave me the impression that home of light was included.
I'm certain it was advertised as the X Rebirth: Home of Light Edition and I certainly wouldn't have bought that bundle if I'd known that was the case.
I'd have found the one with Home of Light, included.
I have bought over 200 games on GOG, since January my Steam games have gone from 130 to 86, all replaced with the GOG offlinne installers, the day they appear, or as soon as I see them.
So you ask me what I want, well I want the full package at the same price it would have cost me, on the day I thought I'd bought it, it's what I meant to get and thought I had.
If the refund and re-buy is the same price as I would have paid, on that day, that's fine with me, so go ahead, and I'll get the full bundle.
If not I want it at that price, however it's achieved. (Store credit is OK, to correct it after purchase) I'll use it up.
Please pass on this feedback to the sales team, i wanted to buy the full package, but was misled by the sales tactic
To say to me it's Home of Light Edition, when it's without the expansion is wrong, in so many ways.
So assume a SNAFU, but did some more checking, over on Steam.
Surprisingly, the Games on steam no longer showed the "Name of Expansion" Edition for the Base Games, And yes I saw it there for both of these, and here.
So I don't think this was deliberate by GOG or Steam, much as I detest Steam, publishers are much worse.
So just a Warning, if it says DLC edition, make sure it has the DLC.
Footnote is after my first complaint, and my extremely active buying history, I only joined GOG on 4th December 2012. my current Library stand at 2006, I bought 3 more while waiting for an answer.
Once GOG got my response it was acted upon fast enough first thing today (16 hours later)
I am very sorry for not being able to get back to you sooner.
Since you are our loyal customer, and we want to repay you for this inconvenience please accept this code, which I hope you will find useful:
Code for Home of Light Expansion
As for whole situation I will contact our product team and let them know about issues you experience.
Once again I apologize for inconvenience caused.
Satisfied support sorted it, but didn't expect to have to need any support, i think it was just a bad mistake by GOG and Steam, the publishers new what they were doing
This is more to warn of this new sales tactic, than praise GOG, but they've satisfied me.
Oh and got some feedback in along the lines of site for offline gamers, design it for them
Galaxy for online gamers design that (Rubbish) for them ( "Steamification" of GOG stops at the client)
Also added my objections to the broken Rep system, best time to give feedback is when they come with apoilogies.
Ranting on forums doesn't work, try feedback through support, especially when GOG say sorry.
The issue with X Rebirth Home of Light you described is not an "underhanded tactic", it may be a bug and I think I may be able to fix it and get you sorted. Once I know what's up I'll let you know when to write to Support about getting the Home of Light version of the game back on your account, if you so choose.
