Posted September 04, 2015
Hey guys,
We just rolled out two new features on the website, including changes we've all been anxiously waiting for. Here's what's new:
1) Fraud Protection
We've recently faced a significant number of fraudulent transaction attempts with stolen cards. It's a serious issue for us, so to combat this we just introduced a new form of fraud protection during gift checkout.
Starting today, purchasing gifts via Credit/Debit Card will be limited on new accounts. The security measures will be automatically lifted two months after you complete any purchase on your account, regardless of the payment method used.
Gifting via all other payment methods will not be affected. So you can make any transaction with any payment method, and two months later you'll be able to start gifting with your Credit/Debit card. If this applies to your account, you should see the following message during checkout:
"Purchasing gifts via Credit/Debit Card is not yet enabled on this account - these security measures are automatically lifted two months after completing any purchase, regardless of the payment method. Please keep in mind that you can always purchase gifts through another payment method.
If you have any questions or concerns, our customer support team is ready to help."
2) Blocking Users / Clearing Conversations
We've now implemented the option to clear conversations and block users in chat. But we hope you won't have to use it. ;)
Clear Conversation: This will clear out the entire message history with that user, but it will not affect the other person's chat history.
Block User: This will prevent both users from contacting each other. You will see a message stating that you've blocked the user, while to them it will only appear that you've adjusted your general privacy settings.
Blocking users and clearing conversations:
To block someone who contacted you before, you can you do this directly through the tooltip on your Account > Friends page. You can also search for any username, open a conversation window, and locate the tooltip in the top-right hand corner.
You can use the same conversation tooltip to clear your chat history with that person.
Unblocking users:
You can manage your list of blocked users through a dedicated page located under Account > Settings > Blocked Conversations.
You can also unblock a user directly through Account > Friends, Account > Chat, GOG Galaxy conversation window, or by hovering over their avatar on the forums.
We just rolled out two new features on the website, including changes we've all been anxiously waiting for. Here's what's new:
1) Fraud Protection
We've recently faced a significant number of fraudulent transaction attempts with stolen cards. It's a serious issue for us, so to combat this we just introduced a new form of fraud protection during gift checkout.
Starting today, purchasing gifts via Credit/Debit Card will be limited on new accounts. The security measures will be automatically lifted two months after you complete any purchase on your account, regardless of the payment method used.
Gifting via all other payment methods will not be affected. So you can make any transaction with any payment method, and two months later you'll be able to start gifting with your Credit/Debit card. If this applies to your account, you should see the following message during checkout:
"Purchasing gifts via Credit/Debit Card is not yet enabled on this account - these security measures are automatically lifted two months after completing any purchase, regardless of the payment method. Please keep in mind that you can always purchase gifts through another payment method.
If you have any questions or concerns, our customer support team is ready to help."
2) Blocking Users / Clearing Conversations
We've now implemented the option to clear conversations and block users in chat. But we hope you won't have to use it. ;)
Clear Conversation: This will clear out the entire message history with that user, but it will not affect the other person's chat history.
Block User: This will prevent both users from contacting each other. You will see a message stating that you've blocked the user, while to them it will only appear that you've adjusted your general privacy settings.
Blocking users and clearing conversations:
To block someone who contacted you before, you can you do this directly through the tooltip on your Account > Friends page. You can also search for any username, open a conversation window, and locate the tooltip in the top-right hand corner.
You can use the same conversation tooltip to clear your chat history with that person.
Unblocking users:
You can manage your list of blocked users through a dedicated page located under Account > Settings > Blocked Conversations.
You can also unblock a user directly through Account > Friends, Account > Chat, GOG Galaxy conversation window, or by hovering over their avatar on the forums.
Post edited September 04, 2015 by Konrad
