Hi!

Yep, I'm the rep you're all talking about here - well, maybe not THE rep, as I don't remember replying on GOG forums myself, but I'm definitely A rep :)

As regards your case - there's a great difference between tickets and Resolution Center cases, and I think you are referring to the latter, since tickets reach us and us only, whereas RC cases are between you and the seller - at first. The RC cases are not closed/deleted before being delivered to the seller - it is all automated and as soon as you set up a case, the seller gets a notification about it with the content of the message. This means that even if we were to close the case outright, without even letting the seller explain anything (which we don't, we always give the sellers time for a reply), they would still have the case notification hanging in their mailbox.

Maybe, and that's a big maybe, you're referring to Customer Support tickets - such messages are sent to our specialists, which in turn can offer advice, but not resolve the situation through a ticket outright. We have set up the Resolution Center especially to deal with this kind of situations and if the case needs to be conducted through there, our consultants can only guide you exactly where you need to go.

Last thing - the Shield. The Shield is not a service that exclusively offers you the refund option - it simply acts as a VIP route, giving you reduced waiting time and more options to choose from. You can still receive the refund without it. We cannot deny you the refund for the faulty product if you have purchased it, and that is exactly the reason the Resolution Center is for - to allow you to solve the case and receive a refund, or a replacement directly from the seller. The Shield is only there for people who wish to be treated with haste - and this is only referring to the Support, the Shield has a few other benefits as well.

One last thing - this time for real - if you have any issue with the way you and your friends have been treated, please send us an e-mail at helpdesk@g2a.com with all the info necessary for us to locate and check the cases. We will see what happened there and let you know how it can be resolved as fast as possible!

Best,
Peter
G2A Team

http://i.imgur.com/jZb73tK.gif

I purchased 3 games from G2A a few years back to test the waters, those cheep humble bundle resell keys like rainbow six 3 and farcry 3 and such for like 2 dollars or a dollar. I had no issues at all but I noticed when my friend purchased diablo 3 expansion key and dying light for steam they both where used keys or wrong keys. and G2A did nothing even though he purchased the shield warranty shit.

Pretty bad if you ask me but oddly enough for 1 or 2 dollar humble bundle keys they always seem to work..? beats me all I know is G2A can Fuck off with stealing peoples money and should monitor the shit that goes through there own store/market place...

Where is G2A based out of? Anyone know?

Given the legality of their practices, I'm guessing the whole thing is run from a yacht sailing back and forth in international waters. :P

Poland

The OP does. He's made a few threads about G2A before and has been repeatedly informed about them.

That's likely because the bundles were legitimately purchased, and they were just dumping off their extra keys for a small profit. Whereas your buddy bought something more high-demand (a hugely popular or new and more in-demand game) that was bought fraudulently with a stolen credit card.

I went on the Founder of the companies linked in and shows it started in poland? so I am lost now. was it a hong kong man? show me some actual info cause I will link what I found so far.

https://pl.linkedin.com/in/bartosz-skwarczek-37183015

so they moved to hong kong? cause I know fact it started in poland from what reddit was bitching about a few years back with some money laundering G2A did.

https://www.g2a.com/terms-and-conditions

There's at least 1 (maybe more) remailers at that address. You mail something, they receive it, put all of that days mail into an envelope and send it to another address. I do something similar with my trusts as they're based out of Vermont and I live in North Carolina now. Some forwarders will also scan the mail and email it to you.

no matter how low they get, they'll never reach gog

.
.
It took a good eight minutes to take, format and send in all the proper screenshots for a bogus used key
So when I go into my account why can I no longer find the ticket I created no matter who received the information?

Be it G2A or the seller I should have something in place where either of us can comment back and forth during the process of the refund.

In one week's time I bought three keys; two were bad - one I didn't bother jumping hoops over because it was $3 key.

Seriously, why are you buying from them?

Because, cheep keyzzz...