Galimatias: Hi guys!
I had a similar problem when getting the game and the motherboard integrated audio was the culprit. I disabled it and got a SB Audigy, updated the drivers and voila it worked.
Try updating the soundcard/motherboard drivers.
Cheers!
Lafazar: So your solution is that we should buy a separate soundcard or did I understand something wrong here? What about people with Laptops? There are no more recent drivers for my device available (this is a VERY common problem with Laptops and thus with your customers), and I'm definitely not lugging around an external soundcard around for one game.
Besides, everything else works fine on my machine, so it's probably a specific problem how this game interfaces with DirectAudio/DirectX. Maybe the WINE project could help in this case? They have successfully developed wrappers for old DirectX versions.
I am also a bit disappointed that you apparently did not use a Glide Wrapper on this release, which would have improved the graphics quality substantially. I know you all work hard and are probably understaffed, but there seems to be so much more you could do to on these old games which would present these old games in the best possible quality to your customers.
I know it's not that easy and will require knowledgeable people working for quite some time, but by combining the knowledge of the WINE project, the Openglide project and a few sources more (like the recent rewrite of DirectX for Wing Commander) I estimate you could make these Windows 95/98 games much more easily and more consistently compatible with modern operating systems. You really should invest more in this, since this is your bread and butter.
I'm sorry to hear that updating the soundcard drivers did not help.
I already contacted the Support team and they are looking into it.