Deluxe Edition content will be available as soon as our system synchronizes. Should be happening in a moment. Thank you for your patience!

Hey everyone. First of all, let me sincerely apologize for this delay. The team is looking into the issue of some users not receiving their Deluxe Edition content and are doing their best to solve it as quickly as possible.

Regarding the support tickets being marked as solved upon creation – we're currently in the middle of testing a new support ticketing system, so the status of Zendesk's tickets may not represent the actual status of your case. You can still reply to the email you've received from help@gog.com if you'd like to provide more information. Keep in mind however, that it doesn't bump your ticket – only the initial filing date is taken into consideration by the system.

I'll let you know once the missing content issue has been solved. Thank you for your patience.

The Team wanted to triple check to be sure but I can confirm that everyone should've received their Deluxe Edition content by now. If for some reason you still can't access it, or are having issues matching the version, please reach out to us and our Support Team will do their best to help you as soon as possible. Once again, thank you for your patience and understanding!