ET3D: Is this true for credit card payments? It doesn't look like it from the information on the Indiegogo site. My understanding was that the credit card is only charged at the end of the campaign.
Yes. http://support.indiegogo.com/entries/20494567-how-to-contribute-to-a-campaign To contribute to a campaign, look for the big Contribute Now button on the right hand side of any active campaign page. Clicking on this button will bring you to the Contribution Check Out page.
Please note that your credit card or PayPal account will be charged immediately, as soon as you complete your contribution check out process, not at the end of the campaign.
To clarify:
They take your money right away and keep it.
If the campaign is fixed funding and it fails, Indiegogo returns your money, minus two-way processing fees. Neither Indiegogo nor the CO get anything.
If the campaign is flexible funding and it fails, Indiegogo gives money to the CO, minus processing fees, minus Indiegogo's cut of 9%.
If the campaign succeeds, Indiegogo gives money to the CO, minus processing fees, minus Indiegogo's cut of 4%.
(In rare cases, the collected money isn't enough to pay for its own wiretransfer, in which case it's refunded to the contributors, minus two-way processing.)
If you want to make more than one contribution (pick two separate levels, pick one level two times), you can just do that.
If you want to increase your contribution, you should deal with the CO directly and ask if it's possible for you to make a second contribution and make the sum count toward a higher level. There's no "increase your pledge" button.
If you want a refund because you changed your mind (and the campaign isn't over so your money is still at Indiegogo), they will NOT refund it. You need to ask the CO nicely.
If you want a refund because your card was accidentally charged twice (directly, no Paypal), they will consider refunding the extra amount (contact support).
If you want a refund because your Paypal was charged twice (standalone, or credit card via Paypal), Indiegogo will NOT refund it - again, ask the CO nicely.
Finally:
if you are unable to go ahead with your project or fulfill your perks for any reason, we suggest reaching out to your contributors directly to issue any refunds from the funds we disburse to you.
WTF? Indiegogo is greeeeeeeedy. This means if I outright tell Indiegogo that I'm dead, there will be NO REWARDS, please stop this trainwreck, they will still give me the money and take their cut. (Obviously, a better way to do it would be to refund the contributors in full on a first-contributed-first-refunded basis, including all processing fees, and leave me deal with the pay the few unrefunded contributors out of my own pocket.)
E.g. how it works (approximate figures):
The campaign is running, people contribute $10000, of which approx. 4% are the fees. This leaves $9600 on Indiegogo's accounts.
I say, "Sorry, I'm dead."
Indiegogo hides the page from third parties.
When the campaign ends, they take another $900, plus wiretransfer fees.
I get $8700. I need about $10417 to compensate people. Therefore, I'm $1717 in the red - the price of a cancelled project is 17% of the sum collected so far.
How it should be done on Indiegogo is they weren't so damn greedy:
The campaign is running, people contribute $10000, of which 4% are the fees. This leaves $9600 on Indiegogo's accounts.
I say, "Sorry, I'm dead."
Indiegogo hides the page from third parties.
They refund the contributions using the $9600 they have, starting from the first contributors, for a total of $9216 in refunded contributions.
They sic the unrefunded $784 on me, which means I need $817 to compensate people. That's 8% of contributions so far.
This encourages failures to STFU, take the money and skip town. Kickstarter
A pledge means you authorize Amazon to charge X bucks at some point in the future. They won't take the money right away, they won't even *block* the money right away (like car rentals do).
You can cancel your pledge any time while the project is active. You do not need to contact anyone about it, it's just "manage your pledge - cancel your pledge - confirm". Three clicks. The pledge is cancelled right away.
You can increase or decrease your pledge right away.
You cannot claim multiple reward levels unless it's explicitly stated by the creator (see e.g.
Artisan Dice: Simply use the "Manage My Pledge" button in upper portion of the right hand column, and add the corresponding amount for the dice you'd like to order.) or you contact the creator and arrange for it (
Sector Xero was nice to give me a special option of two unassembled unpainted lamps).
No money changes hands unless the project is fully funded at the declared deadline.
Projects only: there should be rewards somehow connected to the project and an estimated delivery time on those rewards. Self-entrepreneurship is quite nebulous: "I will make a series of artworks for a third party; you can get pix / updates / lessons / unrelated stuff but none of the originals"; "I have made a movie and need money to get it to a festival; give me money and get the already finished movie" - it's certainly possible to sneak a Plz Pay My Bills, as long as something gets created, and the project is advertised as "something gets created and it's awesome".
Note that e.g. Jason Scott's Sabbatical (his first KS project) was an openly Fund My Life thing (the rules were different back then), and Andrew Plotkin's Hadean Lands was a thinly disguised Fund My Life (no estimated delivery, "The more donations, the more time I can spend working on the community projects and open-source work.").
Finally: price of total failure on kickstarter: $0, the project gets cancelled and the pledges are automatically cancelled too. Kickstarter writes off the wasted bandwidth and custserv man-hours as operating expenses.
Finally (this time for real): Kickstarter is vastly more popular for the reasons listed above. If you want to donate to non-project campaigns on Indiegogo, that's cool. But if there's an Indiegogo campaign that would make a valid Kickstarter project (stuff gets done, estimated delivery, US citizen), you should ask yourself and the CO why the hell they didn't choose Kickstarter. Because it smells suspicious.