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General discussion (archive)Is GoG support dead?(65 posts)(65 posts)
(65 posts)
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This is my favourite topic
Posted February 02, 2011
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Egotomb: You are correct but problems arise now due to Windows now enforcing permissions correctly. Unfortunately a lot of older programs would save to it's own application directory which isn't permissible anymore for application installed within program files.
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GameRager: As I said though you can edit those permissions(even by folder/subfolder) so it isn't a factor if one knows hot to edit permissions correctly.
Sure but then the onus is back on the user to solve the problem, that's fine for us old-skool boys I guess but where does that leave the facebook generation? :P
Post edited February 02, 2011 by Egotomb
Posted February 02, 2011
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USERNAME:GameRager#Q&_^Q&Q#GROUP:4#Q&_^Q&Q#LINK:38#Q&_^Q&Q#If the simpletons can't figure out how to do something as mindnumbingly easy as setting permissions rather reinstalling stuff to games/etc then that's their problems.#Q&_^Q&Q#LINK:38#Q&_^Q&Q#
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/agree
Posted February 03, 2011
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Export: A tech support ticket. I even did everything properly, detailing the issue and submitting a DirectX Diagnostic text file with it.
Yeah ... I guess they're pretty overwhelmed.

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TheEnigmaticT: I just checked. The support staff guys still have a pulse.
Good to know ... I was going to get the defibrillator :)

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TheEnigmaticT: That said, they're pretty heavily taxed (and yes, we know, and yes, we're working on fixing that). If you sent a message off and haven't heard back in a week or so, a polite follow up is probably a good idea.
That's fair enough. I can certainly understand that. I'll try sending a reminder tech ticket later.
Post edited February 03, 2011 by crazy_dave
Posted February 03, 2011
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GameRager: I just give my program files folders more permissions(write/etc) so I don't get any issues down the line.
Yeah, but how many people are going to know to do that? You've got to look at it from GOG's point of view. Which in turn means looking at it from the perspective of the average end user. In other words, someone who thinks the DVD drive tray is a cup holder.
Posted February 03, 2011
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GameRager: I just give my program files folders more permissions(write/etc) so I don't get any issues down the line.
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Navagon: Yeah, but how many people are going to know to do that? You've got to look at it from GOG's point of view. Which in turn means looking at it from the perspective of the average end user. In other words, someone who thinks the DVD drive tray is a cup holder.
But I thought that was what it was for?

Oh and this:
Attachments:
dvd_rewinder.gif (99 Kb)
Posted February 03, 2011
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TheEnigmaticT: I just checked. The support staff guys still have a pulse.

That said, they're pretty heavily taxed
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Wulfc: They must be in Britain then.

We're all heavily taxed...
Well, then come to Hungary, you'll change your view soon. The government takes away around 55% of our salary with all kinds of reasons...
Posted February 03, 2011
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Wulfc: They must be in Britain then.

We're all heavily taxed...
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gyokzoli: Well, then come to Hungary, you'll change your view soon. The government takes away around 55% of our salary with all kinds of reasons...
LOLWUT? 55%? Are you sure that wasn't a typo?!?!?!!

FUCK THAT.
Posted February 03, 2011
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gyokzoli: Well, then come to Hungary, you'll change your view soon. The government takes away around 55% of our salary with all kinds of reasons...
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Virama: LOLWUT? 55%? Are you sure that wasn't a typo?!?!?!!

FUCK THAT.
Not a typo.
Posted February 03, 2011
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Virama: LOLWUT? 55%? Are you sure that wasn't a typo?!?!?!!

FUCK THAT.
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gyokzoli: Not a typo.
It's true .
Posted February 03, 2011
two simple solutions 1) open a live public chat or irc on the site, so that the other users can help out pretty fast on the problems
2) nominate a few users here to help out with the games, i have seen a few of them offering great help to others regarding making the game work
Posted February 03, 2011
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gyokzoli: Well, then come to Hungary, you'll change your view soon. The government takes away around 55% of our salary with all kinds of reasons...
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Virama: LOLWUT? 55%? Are you sure that wasn't a typo?!?!?!!

FUCK THAT.
Is that for everybody regardless of income level?
Posted February 03, 2011
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TheEnigmaticT: I just checked. The support staff guys still have a pulse.
IT'S .... ALIVE!!!!!!!

I just got a message on one of the two tickets I sent in :) - it was a suggestion ticket for Red Baron 3D. So I'll be patient for a while longer for the support ticket for Castles II before sending a gentle reminder of its existence.

Cheers.
Posted February 04, 2011
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Navagon: Yeah, but how many people are going to know to do that? You've got to look at it from GOG's point of view. Which in turn means looking at it from the perspective of the average end user. In other words, someone who thinks the DVD drive tray is a cup holder.
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GameRager: Id' rather they put up maybe a FAQ with such info for such baseline users than dumb down everything to meet the lowest common denominator.
On the other hand, I - as a technical user - expect the games to be able to save when installed to the default location without requiring admin rights. It'd be grand if GOG devised a way to redirect the games' configs and saves to a world-writeable directory (unless the game is already user-aware and thus saves stuff in each user's own directory), maybe using C:\Games as the default install location (like many games from the early to mid 90's did).

I mean, yeah. I know how to install the game where I want it, and how to make symbolic links to another location for savegames and whatnot. I still expect such steps to not be required, and I expect non-admin users to be able to save their games.
Post edited February 04, 2011 by Miaghstir
Posted February 04, 2011
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GameRager: Id' rather they put up maybe a FAQ with such info for such baseline users than dumb down everything to meet the lowest common denominator.
Keeping the install location to one that could cause problems is dumb. Especially when it's only used because it's the default. A lot of old games save to the install directory, so it's not a smart move to keep it as it is at all. Moving it to one that doesn't cause conflicts on the other hand is a smart move.

Especially when not everyone who is going to be playing the games has admin rights.

You're only thinking of yourself here. You're not thinking of what's good for GOG or what would benefit the majority of users. If you insist on installing to Program Files, that's fine. But you'll just have to do what I do every time and change the install location.
Posted February 04, 2011
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Miaghstir: On the other hand, I - as a technical user - expect the games to be able to save when installed to the default location without requiring admin rights. It'd be grand if GOG devised a way to redirect the games' configs and saves to a world-writeable directory (unless the game is already user-aware and thus saves stuff in each user's own directory), maybe using C:\Games as the default install location (like many games from the early to mid 90's did).
Win 7 has a special Saved Games user directory, but only MS games seem to take advantage of it.

Shows how much devs care about proper integration. <- Obviously talking about games released after 7.
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This is my favourite topic
Community
General discussion (archive)Is GoG support dead?(65 posts)(65 posts)
(65 posts)