No. I'm sorry, but no. If you had been interested in any solution, you would not have created a thread titled "GOG no integrity", but would have asked for counsel (and you would have received it). You also wouldn't have spewed so much bile (and no, mixing some sugar cubes into it by saying some friendly things doesn't change that, sugar cubes swimming in a soup of bile still aren't much of an offer).

You made your decision way before you opened this thread. Either this, or you have - for the second time in very short succession - an incredibly ... non-intelligent ... and self-defeating way to go about the things you want.

That's actually the reason why I chose not to believe your story, because that's really the best possible interpretation of your posts that I can find. I simply cannot believe that someone honestly would "assume" all these things you found "natural" to assume, buy something at a shop he doesn't know without properly checking the offer, agree to terms of service without reading them, complain to support without having read them, start a rant thread in the forum while still not having read them, present ridiculous suggestions like "give me a Steam key" as desired solutions, "assume" that you know the technical details of GOG's service, continue to blame GOG repeatedly for the result of your own mistake, and label all people who dare to disagree as "trolls". Sorry, i don't. Given all this, I choose to assume that your story isn't true, because it's really the most positive possible perspective of seeing the way you behave here.

Well, we could just go in circles here.

The problem is you started downloading something, so that was it, apparently; the threshold has been crossed and there's no going back. I'm sorry it worked out like that, and I'm also sorry that you continue to try to justify your point (which you have a right to do) when others have explained things over and over, and that you feel GoG isn't worth it, because, let's face it, it all comes down to you not really being sure what was going on here in the first place.

Nothing is perfect. We experience, we learn, we adapt and keep moving forward. That's not trolling; it's trying to be objective.

You took a sentence from my post out of it's context and expect me to take your post as anything but a troll? Seriously?

I do it for a living too, I build the apps for the users, and no, the apps don't look directly at the /var/logs files. Metrics are collected by pre-canned products and shunted off to another data store. It's probably not a requirement given their policy, you see the actually built their support application's use cases around their policies... makes sense, right?

Also GOG is wholly owned, they don't have investors (not in the sense you suggest, anyway, they have a parent holding company meant to deal with the legalities of their relationship with CDPropjekt Red).

Constantly berating me about not knowing about the site and not even mentioning the heart of why I created this thread (the fact that I tried to fix the issue within minutes) isn't being objective.

Dude.... You bought a game from a DD site. WHY ----- WHY!!!! would you click on random files to download? How do you expect a refund after that?

It's like you buying from GG or Amazon, "mistakenly" glancing at the CD-Key, and begging for a refund because you "only clicked it -- I didn't read it or use it".

If there's no way for the seller to verify what you've done -- whether you believe what they say or not -- there's no way they can be certain not to take a loss from possible fraud. Even if you didn't download any game files, how do they know you're not stealing bonus content? The bonus content is part of your purchase, too, and without any DRM, there's no way they can spy on you to see if you're making copies of them or not.

I don't see how you can play the negligence blame-game in this situation. It's all you as far as I can tell, from not researching a DD site unfamiliar to you, assuming Alan Wake to be inherently Steamworks, and clicking on random files to download. But according to your logic, it's all GOG's fault because they "should keep track of whether I complete my downloads or not". I really can't agree on you any step along the way. Sorry.

Someone here is a tad juvenile...

You said it yourself. Pre-canned products (or in house developed ones like I worked on) do provide metrics. You know where they get those metrics from? Logs that record information that we want. We were a digital distribution company (the company is mostly gone now) and we used the very tools I figured GoG had to help out our support team when they ran into problems. We also used the same application for metrics for reporting that allowed us to secure investor funding. Sadly a bad call on expanding our application/downloads to Europe/java based phones sunk the ship.

I don't think it's out of line for me to expect a company that does digital distribution to be able to track that type of information unless they specifically do not want to...which is a bad call in regards to support issues.
I honestly don't know. I've never needed to request one before outside of the one I mentioned in a previous post which I full well expected not to be refunded on . And surprisingly they did...apparently somebody at Steam support has a heart and I will love them forever for it. But that was nothing like this situation.
Because I thought it was a Steamworks game. For example, if you buy from Amazon they give you the key to register on Steam or GFWL etc. They allow you to download via their own server OR you can use the other service. I was also curious about their download page and why it had a ton of files rather than one large download or a download program. I initially thought the first small .exe was the downloader for the game...so I clicked it.

I canceled it and I read the forum that stated the game did not have Steam support and immediately made a ticket. I didn't click any of the large game files at all. I really thought this would be a non-issue and all would be happy. I was pretty wrong about that though :(

Punished ? You paid for a game *which you received*.

Maybe the games not quite what you expected, but you've hardy been 'punished'

That's the crux of the entire thread - you think that everybody has to make an accommodation because of your mistake
You wrote 'or they are hiding behind a policy to ensure they don't lose a sale', in a thread questioning GOGs integrity, so how can it be taken out of context ?

The refund information, whether you like it or not, was available if you'd taken the time to read it

Did you download anything involving the game before Steam gave you your refund? Since it was a preorder I don't believe you did. If you had I think they wouldn't have given you a refund. Of course if you believe different and you want to find out you could always purchase a game from them, start to download it, and ask them for a refund.

Just out of curiosity, why did you buy the game from here and not from Steam since you seem to really want it from Steam?

Well, thanks for being honest at least. Most DD services are super stingy about refunds if they think you might have used the product in any way, and some don't care at all if they think they have your money. Steam goes so far as to ban your account if you ever use a Visa charge back.

I have gotten an against policy refund once at GOG from my own screwup. They made it very clear to me that they were only refunding me because the keys hadn't been used (I had purchased keys as gifts). They may be contractually obligated to pay rights holders after a certain point and unable to issue refunds, I don't know. But I do know they seem very adamant about that point of no return. Still, I've had largely good experiences here and own over 250 GOG titles, so all in all I'm giving them an A, even with the occasional "wish it had gone better."
He said a link from the Steam forums, it probably mentioned the American Nightmare discount.

Re-read what I actually typed. Here, I'll paste it for you and I"m sure you can figure out why I said it was out of context.

"However, they either chose not to include the extremely easy to implement ability for support staff to check that themselves via the mentioned tool or they are hiding behind a policy to ensure that they don't lose a sale. I will go with the former even though it makes almost no sense because i hate the sounds of the latter since I am not a fan of conspiracy theories. "

Yeah, I read your posts. As a fellow consumer, I sympathize with how you feel. However, I really don't think you can blame GOG for anything here. I mean, if everything went perfectly and you did get the refund despite some huge blunders, hey, great, everyone's satisfied. But just because GOG isn't tracking precisely what you do..... I don't think you should keep hating them for it. It's just not their fault.

Of course, the best solution here would be if you were able to forget about Steam for a minute and enjoy the game for what it is here on GOG, DRM-free, with all the bonuses that I assume would have come with the game.