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General discussion (archive)GoG - No Integrity(207 posts)(207 posts)
(207 posts)
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This is my favourite topic
Posted May 10, 2012
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wormholewizards: Lol, it's hard to detect sarcasm in pretty much very serious thread. Oh well, next time..
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Psyringe: Oh yes, I can hardly wait for the next time somebody complains about GOG games NOT having DRM. ;)

(Note: This post is conveniently provided as a test for your sarcasm detector ;) ).
Actually, that was why I was at first wondering if the OP was a troll, or even someone from the Steam forums who was just taking the piss...until I realized that indeed the OP was in fact someone who was complaining about a GOG game not having DRM. (And then going on to say that "it's not clearly stated" that a game sold by GOG doesn't have DRM.)

I really have seen everything. First people GOG give the games people want, and they complain. Then, GOG gives away free games, and they complain. Now, we have people complaining about what GOG set out to do in the first place.

What next? People complaining that GOG is Polish?
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Vestin: In this famous Greek tragedy, two sisters - Ignorantia and Entitlemenia - cause a guest from a different polis, Customeron, a great deal of grief. After he loses his temper and demands justice, the sisters blame Integria, who is eventually driven to suicide.
Wow, Euripedes was remarkably prescient when it came to writing his plays. Perhaps he was fed up with how people treated the stores they used to buy their papyrus.
Post edited May 10, 2012 by rampancy
Posted May 10, 2012
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rampancy: What next? People complaining that GOG is Polish?
Whaaaat ???!!!! Is GOG Polish ????
Posted May 10, 2012
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timppu: "WARNING! The GOG version of Alan Wake, nor any other GOG games for that matter, don't contain Steam DRM!"
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Vestin: That's like plastering "WARNING: DOES NOT CONTAIN NUTS" on a carton of milk.
I think they should post something like:
"BE CAREFUL: buying Alan Wake from GOG will result in you getting Alan Wake on GOG !"
This made me truly LOL. You've no idea how tempted I really am to post that to the Alan Wake reviews.
Posted May 10, 2012
I dont think this was a GOG hammer legion smack down, it was defending an innocent (GOG) whose character was attacked.
Posted May 10, 2012
While I appreciate the defense on GOG.com's behalf, Amerika didn't really need the personal attacks. And, of course, Amerika: please don't make a habit of calling people names. Given the overall tone of the thread, I'm not really holding that against you. Just pointing out the fact that's not how we usually operate here, in case you choose to return.

Welcome to the forums! Everyone, let's try to remember to be civil, mmmkay?
Posted May 10, 2012
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Amerika-p4l: I purchased Alan Wake yesterday. GoG had the game for 15 dollars which also came with 25% off the upcoming expansion. Naturally I was stoked to get such a great deal for a game that has been praised pretty heavily.

Well, Alan Wake is advertised everywhere as a Steamworks game. Steam has it and if you purchase from Amazon.com the game requires Steam activation so I assumed when I bought through GoG the game would also have the option for Steam support/activation.

(...)
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Firek: While I wouldn't personally think of sticking to our rules as having "no integrity", I went through your case with my superior and, upon closer review, we have decided to make an exception and grant your refund request.
We will contact you in a few minutes, to verify some payment info before we can issue the refund.

Do keep in mind, though, that no game on GOG comes with a means of Steam activation, and we don't have any immediate plans of adding such a feature.
We're all about DRM-free games with as many bonus goodies as we can get our hands on. Plus, we've got our own digital distribution infrastructure. ;)

Hope you don't have any hard feelings towards GOG after all this hassle, and in case you ever decide that Steam activations aren't that big of a deal... :)
Thank you Firek. I appreciate it.

I do believe I was justified with my thread title. Look at it from my end. I go directly to a link to a game on a site called "Good Old Games" and see Alan Wake for a good price and then a hell of a deal on the upcoming expansion. I see nothing about DRM on that page (there isn't anything) and I don't seek out the sites policy on DRM and instead just did a Google search to see if Alan Wake was a Steamworks title (it is). Thinking I could purchase it from a "good old games" site without issue like I could Amazon I hastily decided to give you guys a try without knowing that the site only sells games sans all forms of DRM...including Steam.

I then realize my error within minutes and immediately make a support ticket. And then wait a day for a response that was only a few characters long and didn't appear to take into consideration what I wrote in that ticket (or even include the ticket) or the time frame in which it was submitted. It appeared to me to be the equivalent of, "you clicked a link so your money is ours now" without even pointing out reasoning or policies. Then later after admitting you do not have use of any of the basic tools a Support team would need to rectify issues like this (I don't blame Support at all...I do blame GoG.com though). I still can't believe you do not have access to something as simple as tracking user clicks on an account, bandwidth usage through the account or even time stamps.

So yeah, you can probably understand my frustration. Especially when I was perfectly fine keeping my money here as GoG has a TON of games that I can't get anywhere else. I mean, Planescape Torment for 10 bucks? Oh hell yes.

I do appreciate you guys looking into it though. I am now glad that I didn't go ahead and download Alan Wake and after a day or two I'll realize me being mad at GoG isn't in my best interest as you guys have a hell of a catalog here and I do like the library page quite a little bit.

To all of you who took an objective look at the situation I thank you. To all of you who loyally fought for the site against all reason...well, I can at least respect that and I understand.

Sorry to have caused trouble. I am a pretty mild person IRL but I can be stubborn when it comes to certain principles and it can get me into trouble.

Take care all.
Post edited May 10, 2012 by Amerika-p4l
Posted May 10, 2012
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Fred_DM: can't you see what's going on? GOG is starting to offer newer and brand-new games in order to bring in new customers. people read and hear about Alan Wake for $15 on GOG, people who AREN'T GOG members already. the exact same people GOG is after now.

Alan Wake was a SteamWorks title up until it appeared on GOG. every other digital distributor and physical retailer only offers the SteamWorks edition. it is entirely reasonable that a customer new to GOG would expect to be able to activate the game on Steam, even if it was only an optional activation next to a DRM-free download.

this issue was bound to come up. like it or not, many gamers want their games on Steam. now GOG is the only place selling the game WITHOUT the ability to activate it on Steam. since the average gamer doesn't care about DRM, they won't know or care that GOG is all about being DRM-free.
I do understand and see this point, a "not redeemable on steamworks" or "standalone" or "DRMfree" tag would be ideal on the gamercard, possibly a line stating "as always this title is DRM free"... comparing the gamercard to other info pages from all other distributors gog never once mentions steam in any form while all the others mention it... its a 2 fault issue... maybe gog's for not stating they dont support steam... maybe the buyer for not reading the documentation...

regardless it is a valid point...
Post edited May 10, 2012 by Starkrun
Posted May 10, 2012
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Amerika-p4l: I do believe I was justified with my thread title.
No you really weren't you admitted to starting the download you admitted to buying with out reading the details, you admitted everything on your part was an assumption but somehow it's all GOG's fault? SERIOUSLY?
Posted May 10, 2012
If you decide to buy Planescape Torment (or any other game) make sure to check the sub forum first for mods and fixes. So you'll know what you'll get in advance. This is an old game, probably not gonna work 100% out of the box on every modern system.
Posted May 10, 2012
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Amerika-p4l: I don't seek out the sites policy on DRM and instead just did a Google search to see if Alan Wake was a Steamworks title (it is).
No, actually, according to a Google search, it is an Xbox 360 title with no PC release. It's true, I did a google search and found an old article. :p
Posted May 10, 2012
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Amerika-p4l: I hastily decided to give you guys a try without knowing that the site only sells games sans all forms of DRM...including Steam.
Where I come from, when we make a mistake, we feel ashamed and slightly embarrassed. Not angry and entitled.

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Amerika-p4l: I then realize my error within minutes and immediately make a support ticket. And then wait a day for a response that was only a few characters long and didn't appear to take into consideration what I wrote in that ticket
Your first post in this thread is from 4-5AM today. Some people like their beauty sleep, you know.

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Amerika-p4l: Then later admitting you do not have use of any of the basic tools a Support team would need to rectify issues like this (I don't blame Support at all...I do blame GoG.com though).
How many people would be... absent-minded enough to buy something expecting a code and click a link to download a file before contacting support or even searching for information, asking a question...?
Their tools are fine and only failed in this case, because you behavior was particularly erratic.

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Amerika-p4l: To all of you who took an objective look at the situation I thank you.
I love how you take "objective" to mean "biased in my favor". You did weird things, started making demands and hurled insults at a company first and individuals second. That's how some people behave IRL when they've had too much to drink.

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Amerika-p4l: Sorry to have caused trouble. I am a pretty mild person IRL
And this is a nice thing to hear and a very pleasant surprise at that. As long as you don't continue to blame others for your misfortune, I think you'll find not only the deals on this site nice but also the community helpful and generous. So - a good day to you.
Post edited May 10, 2012 by Vestin
Posted May 10, 2012
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Amerika-p4l: I don't seek out the sites policy on DRM and instead just did a Google search to see if Alan Wake was a Steamworks title (it is).
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Adzeth: No, actually, according to a Google search, it is an Xbox 360 title with no PC release. It's true, I did a google search and found an old article. :p
Haha, fair enough. Google is always right!

wodmarach....sigh. I clicked a link that was around 10 megs and canceled it (it's not like I started a full download of a single file...there is around 15 or more on the page with half being 2gb size files). Yes, I do have issues with GoG not allowing their support team the use of basic tools to resolve an issue that was brought to their attention WITHIN MINUTES AFTER PURCHASE. But you appear to not care about that portion of what happened.

Other people could see my point. GoG could see my point. Maybe you and others will eventually see it.
Posted May 10, 2012
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TheEnigmaticT: While I appreciate the defense on GOG.com's behalf, Amerika didn't really need the personal attacks. And, of course, Amerika: please don't make a habit of calling people names. Given the overall tone of the thread, I'm not really holding that against you. Just pointing out the fact that's not how we usually operate here, in case you choose to return.

Welcome to the forums! Everyone, let's try to remember to be civil, mmmkay?
I thought people were surprisingly civil...
Posted May 10, 2012
high rated
I would like to draw a line under the whole situation:

------------------------------------------------------------------------------
(see there's the line)

Also for someone who doesn't mind Alan Wake without Steamworks:

L25X-RGPR-XT66-8NUV
Posted May 10, 2012
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kazmar: Also for someone who doesn't mind Alan Wake without Steamworks:
Wow, that's very generous! Got it, thank you very much!
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This is my favourite topic
Community
General discussion (archive)GoG - No Integrity(207 posts)(207 posts)
(207 posts)