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General discussion (archive)GoG - No Integrity(207 posts)(207 posts)
(207 posts)
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This is my favourite topic
Posted May 10, 2012
Actually if GOG is offering Steam keys, GOG has no integrity. At least that is my opinion. It is a matter of principle.
Posted May 10, 2012
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Amerika-p4l: What happens if GoG gets taken over and you are then forced to agree to a ToS (which you'll read in it's entirety) that then allow whichever company did it to pull your games from the library?
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Psyringe: Wait, are you seriously shooting your own argumentation in the foot that obviously now?

If GOG for some reason closes my library, then I can still use and play all my games, from my local backups, legally. That's exactly the advantage of being DRM-free, I'm independent of GOG's future. If Steam closes my library, then my games are legally gone.
I wasn't making an argument. I was stating my reasons for why I don't dislike Steam. You took what I wrote out of context. Somebody asked me to define "new" and I expressed my concerns over what could actually happen. There is risks no matter where you buy from and I am not ignorant of what would happen if Steam decided to delete my library. However, due to Valve having a pretty long history of good customer relations I'm hedging my bet on them while at the same time not putting all of my eggs in one basket by using other services too.

But after your previous post I don't expect you to be able to grasp that at all.
Posted May 10, 2012
Dude, there comes a point where you really need to just step up and accept responsibility for your own actions. If you were unsure of exactly how GOG operated the FAQ and Terms of Service are about the clearest I've encountered for any online service, and it probably takes no more than 5 minutes to read through all the FAQs plus the Terms of Service. If you were still unclear about what you were specifically getting with a game you also could have just posted a thread asking about it either in the general forum, the forum for the game, or in the release thread for the game, and the people around here tend to be pretty helpful and respond pretty quickly to these things. If you thought you might have needed to get a refund the refund policy is easy to find and very clear. Yet you did not avail yourself of any of this information.

With regards to making a custom exception to the refund policy for you, could GOG have one of their IT people dig through the logs then handle the case on a custom basis? Probably. Is it worthwhile for them to do this every time someone wants an exception made for them? No. That's why they have a return policy to begin with. A return policy that, again, was easy to find, easy to understand, and which you did not avail yourself of.

Ultimately GOG made plenty of information readily available on exactly what you were getting, then they provided you with exactly what they said they would provide you with. Then when you contacted support they followed the exact policy that they had said they were going to follow. And yet you're here throwing a fit on the forums because you wanted them to provide you with something other than what they said they'd provide you with, and because you want them to toss their stated refund policy out the window and make an exception for you because you're just that special. Seriously? Take a step back and take a good look at yourself. Then suck it up, take responsibility for your actions, and go play the game you bought and that you want to play.
Posted May 10, 2012
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Poohunter: It's like me wanting to buy a couch, I look at this chair, thinking it's a couch.
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Starmaker: Bad analogy. Chairs are scarce and tangible.
scarce and tangi... what is this I don't even...
Post edited May 10, 2012 by Poohunter
Posted May 10, 2012
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Poohunter: It's like me wanting to buy a couch, I look at this chair, thinking it's a couch.
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Starmaker: Bad analogy. Chairs are scarce and tangible.
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orcishgamer: They may be contractually obligated to pay rights holders after a certain point and unable to issue refunds, I don't know. But I do know they seem very adamant about that point of no return.
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Starmaker: This. Besides TOS, they have an agreement with the rightsholder, which undoubtedly references GOG's refund policy. E.g. "Q: When do we owe you money? A: As soon as download is initiated by the user (we use method X for monitoring downloads), or 7 days after purchase, whichever comes earlier."

And they have to stand by this policy to maintain integrity in their relations with rightsholders and users. They can't hold sob story competitions and grant refunds to winners.
Some companies believe in customer service. In your words, if somebody puts in a support ticket a few minutes after purchasing a game and they say they made a mistake then they deserve no help whatsoever. They deserve one short sentence that doesn't explain anything?

Am I right? Because that's exactly what you are saying and that's exactly what happened to me.
Posted May 10, 2012
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Psyringe: Someone who doesn't know GOG would have spent a fraction of a second to actually look at the product that he bought (in a shop he doesn't know much about), and would have discovered the info "DRM-FREE" that's slapped across the offer - several tim,es, actually, because that's a selling point for lots of people (as can be seen in the release thread).
You have to admit, GOG is pretty obscure about that DRM free thingy. You know, they hardly advertise it and anything.

And it is very obscure if at the front page, as it is only listed next to the price...

I think the OP should consider legal action. I would love to help him with that. Easy money.
Posted May 10, 2012
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DarrkPhoenix: Dude, there comes a point where you really need to just step up and accept responsibility for your own actions. If you were unsure of exactly how GOG operated the FAQ and Terms of Service are about the clearest I've encountered for any online service, and it probably takes no more than 5 minutes to read through all the FAQs plus the Terms of Service. If you were still unclear about what you were specifically getting with a game you also could have just posted a thread asking about it either in the general forum, the forum for the game, or in the release thread for the game, and the people around here tend to be pretty helpful and respond pretty quickly to these things. If you thought you might have needed to get a refund the refund policy is easy to find and very clear. Yet you did not avail yourself of any of this information.

With regards to making a custom exception to the refund policy for you, could GOG have one of their IT people dig through the logs then handle the case on a custom basis? Probably. Is it worthwhile for them to do this every time someone wants an exception made for them? No. That's why they have a return policy to begin with. A return policy that, again, was easy to find, easy to understand, and which you did not avail yourself of.

Ultimately GOG made plenty of information readily available on exactly what you were getting, then they provided you with exactly what they said they would provide you with. Then when you contacted support they followed the exact policy that they had said they were going to follow. And yet you're here throwing a fit on the forums because you wanted them to provide you with something other than what they said they'd provide you with, and because you want them to toss their stated refund policy out the window and make an exception for you because you're just that special. Seriously? Take a step back and take a good look at yourself. Then suck it up, take responsibility for your actions, and go play the game you bought and that you want to play.
I didn't even ask for or want a refund when I put in my ticket. But people like you can't be bothered to read other posts while they are busy typing up long posts about how people can't be bothered to read ToS's which aren't even relevant to the actual problem which has been mentioned several times.

I'm done with this community. The people who understood and helped I thank you and for those of you who simply want to defense GoG to your dying breath...GL with that. And GL with your 50 character support emails in the future that do nothing to help you while somebody else mentions "ToS" to you every two sentences when you're trying to find a solution.
Posted May 10, 2012
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Psyringe: If GOG for some reason closes my library, then I can still use and play all my games, from my local backups, legally. That's exactly the advantage of being DRM-free, I'm independent of GOG's future. If Steam closes my library, then my games are legally gone.
Actually, no. The license is the same. You're games would be illegally gone. Not that it makes much of a difference in the end ;-)
Posted May 10, 2012
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Psyringe: Someone who doesn't know GOG would have spent a fraction of a second to actually look at the product that he bought (in a shop he doesn't know much about), and would have discovered the info "DRM-FREE" that's slapped across the offer - several tim,es, actually, because that's a selling point for lots of people (as can be seen in the release thread).
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SimonG: You have to admit, GOG is pretty obscure about that DRM free thingy. You know, they hardly advertise it and anything.

And it is very obscure if at the front page, as it is only listed next to the price...

I think the OP should consider legal action. I would love to help him with that. Easy money.
It's only listed in one place on the site. It's not listed in the ToS or the site policy. And the one place it's listed I wasn't even at since I was directly linked to the game I purchased which also does not mention anything about DRM.

So many idiots...
Posted May 10, 2012
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Amerika-p4l: Upon reading this I sent in a support ticket no less than a few minutes after purchasing the game asking if I could have a refund due to me wanting Steam support.
But earlier you'd posted....

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Amerika-p4l: I didn't even ask for or want a refund when I put in my ticket.
Nice little contradiction - are you also going to blame GOG for this ?

Or has it been taken out of context as well ?

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Amerika-p4l: So many idiots...
Coming from you I take that as a compliment
Post edited May 10, 2012 by Kezardin
Posted May 10, 2012
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Amerika-p4l: I'm done with this community.
Suit yourself. Ass... door... way out... you get the picture. Toodles.
Posted May 10, 2012
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Amerika-p4l: Yet another internet tough guy. I'm being unreasonable yet there is a lot of very unbiased and reasonable people here who appear to understand.
You've done a pretty good job alienating them by now. It's also quite telling that you label people who disagree with you as "trolls" (to your thread) and "devoted fans" (to GOG), while you label people who don't totally disagree with you (I didn't see any actual agreement to speak of) as "reasonable" and "unbiased". That's exactly the thing I addressed in my previous post. You readily assume that people are just blind GOG fanboys instead of questioning your position. You readily assume that GOG has no integrity instead of questioning your position. And so on. That's the pattern that caught my attention.

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Amerika-p4l: You simply want to badger somebody because you perceive them as attacking something you believe in. It's a natural human reaction even if it is irrational, emotionally insipid and illogical. Your response has nothing to do with "reality" and everything to do with your bias.
And again. :) You readily assume that I just want to "badger" you. You readily assume that I can't stand attacks on GOG (as if being a satisfied customer made me blind to the shortcomings that their service of course has). It's a convenient assumption for you to make, but that doesn't make it true.

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Amerika-p4l: Exactly what did I assume?
Re-read your own posts, you used the word "assumed" continually throughout. I also gave a couple of other examples.

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Amerika-p4l: Others get it here...why don't you? Oh wait, that's because you are a sheep who has little going for their intellect outside of mob mentality.
I'll let that stand, these insults speak well for themselves. I don't see how much good your throwing animal names at me is doing for any argument you might have had, though.

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Amerika-p4l: Other rational people have easily outlined and paraphrased my issue and for the most part agreed that they were indeed issues.
At this point I can only suggest to re-read the thread.
Posted May 10, 2012
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Psyringe: Someone who doesn't know GOG would have spent a fraction of a second to actually look at the product that he bought (in a shop he doesn't know much about), and would have discovered the info "DRM-FREE" that's slapped across the offer - several tim,es, actually, because that's a selling point for lots of people (as can be seen in the release thread).
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SimonG: You have to admit, GOG is pretty obscure about that DRM free thingy. You know, they hardly advertise it and anything.

And it is very obscure if at the front page, as it is only listed next to the price...

I think the OP should consider legal action. I would love to help him with that. Easy money.
No, the home page is quite clear. Take a look at my screen capture.

If only OP spent little time navigate through the site, at least the front page.. none of this would happen.

Edit: No idea why the pic won't appear. Maybe different format.
Attachments:
capture.jpg (179 Kb)
Post edited May 10, 2012 by wormholewizards
Posted May 10, 2012
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Amerika-p4l: Everything I said ever.
Shut up Sig-ma.
Posted May 10, 2012
Amerika, bear in mind you can still play your game, without Steamworks or GFWL harassing you. Without having to log in anywhere. You download it, burn it to 2 DVDs, go to your hut in the mountains with your laptop, start the executable, install the game, and play it, no questions asked.

Well, you may not actually play it as b the time you finish the installation your laptop will be running out of battery, but you get my point.
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This is my favourite topic
Community
General discussion (archive)GoG - No Integrity(207 posts)(207 posts)
(207 posts)