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General discussion (archive)Customer Service... Tech Support(25 posts)(25 posts)
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This is my favourite topic
Posted May 11, 2012
Can someone tell me how to get a reply from Tech/Customer Service.

In Might and Magic.. the Circus tents don't function. In the correct location, in the right month... the Main tent opens and functions.. The side tents do not open. You don't get the message that "the circus has moved"... Wnen you click on the tent, you get the message that "there's nothing there"...

I installed my disc version of the Mandate, and the circus tents are working properly. Just not in the GOG version, and in spite of several e mails to GOG, I still haven't received a reply on how to address the issue.

When there's issues with a GOG download, can someone tell me how to get GOG to reply, hopefully giving some idea how to correct the problem.

Thanks...
Posted May 11, 2012
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Taarnah: Can someone tell me how to get a reply from Tech/Customer Service.

In Might and Magic.. the Circus tents don't function. In the correct location, in the right month... the Main tent opens and functions.. The side tents do not open. You don't get the message that "the circus has moved"... Wnen you click on the tent, you get the message that "there's nothing there"...

I installed my disc version of the Mandate, and the circus tents are working properly. Just not in the GOG version, and in spite of several e mails to GOG, I still haven't received a reply on how to address the issue.

When there's issues with a GOG download, can someone tell me how to get GOG to reply, hopefully giving some idea how to correct the problem.

Thanks...
Well, they generally get back in a day or two; have you tried asking the people on the Might & Magic subforum for help?
Posted May 11, 2012
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Taarnah: Can someone tell me how to get a reply from Tech/Customer Service.
GOG.com has the standar 5 days 8 hours workweek, and is based in Poland. Thus, with now being Friday evening, they are all (or almost all) out of the office. Assuming you send them a ticket now, you'll probably have a response by Tuesday morning, or late Monday evening for you (assuming I didn't completely mess up my timezones).
As for the Might and Magic problem, I'd suggest looking at the Might and Magic forum, and if noone else has encountered that problem, asking there as well.
Hope you fix your problem soon.

Edit: Ninja'd by The Hard Hatted One...
Post edited May 11, 2012 by JMich
Posted May 11, 2012
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Taarnah: Can someone tell me how to get a reply from Tech/Customer Service.
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JMich: GOG.com has the standar 5 days 8 hours workweek, and is based in Poland. Thus, with now being Friday evening, they are all (or almost all) out of the office. Assuming you send them a ticket now, you'll probably have a response by Tuesday morning, or late Monday evening for you (assuming I didn't completely mess up my timezones).
As for the Might and Magic problem, I'd suggest looking at the Might and Magic forum, and if noone else has encountered that problem, asking there as well.
Hope you fix your problem soon.

Edit: Ninja'd by The Hard Hatted One...
Bwahaha.

If it makes you feel any better, I'm not really working at the moment; I'm waiting for my wife to figure out how to the next episode of Dr. Who working with subtitles. :P
Posted May 11, 2012
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JMich: GOG.com has the standar 5 days 8 hours workweek, and is based in Poland. Thus, with now being Friday evening, they are all (or almost all) out of the office. Assuming you send them a ticket now, you'll probably have a response by Tuesday morning, or late Monday evening for you (assuming I didn't completely mess up my timezones).
As for the Might and Magic problem, I'd suggest looking at the Might and Magic forum, and if noone else has encountered that problem, asking there as well.
Hope you fix your problem soon.

Edit: Ninja'd by The Hard Hatted One...
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TheEnigmaticT: Bwahaha.

If it makes you feel any better, I'm not really working at the moment; I'm waiting for my wife to figure out how to the next episode of Dr. Who working with subtitles. :P
That's evil. You could help her you know. ;)
Posted May 11, 2012
my experience with gog support is a very good one. they quickly fixed my problem (they're still trying to find out how it happened though)
Posted May 11, 2012
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TheEnigmaticT: Bwahaha.

If it makes you feel any better, I'm not really working at the moment; I'm waiting for my wife to figure out how to the next episode of Dr. Who working with subtitles. :P
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Tarm: That's evil. You could help her you know. ;)
Now where the fun would be in that?
Posted May 11, 2012
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TheEnigmaticT: Bwahaha.

If it makes you feel any better, I'm not really working at the moment; I'm waiting for my wife to figure out how to the next episode of Dr. Who working with subtitles. :P
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Tarm: That's evil. You could help her you know. ;)
Not sure if that is in his best interests, will he go and help her because he cares, or because he thinks she can't do it herself? Better safe than sorry I'd say, especially since he can claim to be working ;)
P.S. Enjoy your Friday night TheEnigmaticT.
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Taarnah: Circus bug
Take a look and [url=http://www.gog.com/en/forum/might_and_magic_series/mm6_circus_problem]here, seems that best case is the Greyface Patch.
Posted May 11, 2012
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Tarm: That's evil. You could help her you know. ;)
Too many cooks spoil the soup. :P
Posted May 11, 2012
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Tarm: That's evil. You could help her you know. ;)
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TheEnigmaticT: Too many cooks spoil the soup. :P
Unless it's chef soup.
Posted May 11, 2012
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Tarm: That's evil. You could help her you know. ;)
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DCT: Now where the fun would be in that?
Maybe get a reward? *Nudge, nudge, say no more.*
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Tarm: That's evil. You could help her you know. ;)
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JMich: Not sure if that is in his best interests, will he go and help her because he cares, or because he thinks she can't do it herself? Better safe than sorry I'd say, especially since he can claim to be working ;)
P.S. Enjoy your Friday night TheEnigmaticT.
Damned if you do and damned if you don't? :P
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Tarm: That's evil. You could help her you know. ;)
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TheEnigmaticT: Too many cooks spoil the soup. :P
So you don't know how to do it either? ;)
Posted May 11, 2012
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Taarnah: In Might and Magic.. the Circus tents don't function. In the correct location, in the right month... the Main tent opens and functions.. The side tents do not open. You don't get the message that "the circus has moved"... Wnen you click on the tent, you get the message that "there's nothing there"...
There are some suggestions in this thread
Posted May 11, 2012
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TheEnigmaticT: Bwahaha.

If it makes you feel any better, I'm not really working at the moment; I'm waiting for my wife to figure out how to the next episode of Dr. Who working with subtitles. :P
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Tarm: That's evil. You could help her you know. ;)
She probably had to get the VCR to stop flashing 12:00 back in the day too, I bet :P
Posted May 11, 2012
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JudasIscariot: [She probably had to get the VCR to stop flashing 12:00 back in the day too, I bet :P
I'm not *that* old.
Posted May 11, 2012
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JudasIscariot: [She probably had to get the VCR to stop flashing 12:00 back in the day too, I bet :P
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TheEnigmaticT: I'm not *that* old.
Oops, that was me showing my age! :D
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This is my favourite topic
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General discussion (archive)Customer Service... Tech Support(25 posts)(25 posts)
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