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General discussion (archive)Credit card info stolen after using GOG(80 posts)(80 posts)
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This is my favourite topic
Posted January 30, 2014
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Firek: JMich already quoted my comment from back in the day, and this hasn't changed. It's virtually impossible (as in: no one will attempt it, ever, because it's pointless to even try) to hijack a card's information while it's sent via an encrypted connection. Also, we do not store vital payment information, for security reasons.

I can't imagine a situation where credit card theft originated somewhere on our end. In such situations, card information theft is likely to happen on the customer's end - be it through some spyware (keyloggers, for instance), or having the card physically stolen, or its infomation looked up somehow.

Just to clarify - do you know if this card has been fraudulently used to buy stuff on GOG, or was it used somewhere else?


Also, guys, please don't downrep posts like these. I can understand downrepping if someone's talking smack about GOG, but Jared1138 only seems to have been concerned, while not knowing the ins and outs of our payment system. If you ask me, that's not a punisable offense. :)
I would also make mention if the card has an RFID chip in it (which most cards do now anyway), and it's possible the information could have been hijacked while the OP was out and about. In which case a simple act of lining aluminum foil in their wallet could reduce risk of credit card info being stolen via a RFID hijacking set up.
Posted January 30, 2014
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Jared1138: I finally decided to create a GOG account yesterday to partake in the current "time machine sell." After creating it I attempted to purchase Simcity 2000 with a credit card, only to be told that my payment attempt "had been declined." I then tried to use two prepaid debit cards I had lying around but was still given the same message. After contacting support I received an email which basically said to try using paypal instead.
I am gonna add one thing to what everyone said.

Notice that the payment didnt go through. Why didnt it go through? Obviously because there was some kind of a problem.

Since the problem occured before making the purchase, its not GOG's fault. That alone defeats your argument.

And on what do I base my statement that the problem has occured before making the purchase? Because the purchase didnt go through. The problem was the cause of the purchase not going through, not the other way around.

Its basic logic.
Post edited January 30, 2014 by DrYaboll
Posted January 30, 2014
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Theta_Sigma: I would also make mention if the card has an RFID chip in it (which most cards do now anyway), and it's possible the information could have been hijacked while the OP was out and about. In which case a simple act of lining aluminum foil in their wallet could reduce risk of credit card info being stolen via a RFID hijacking set up.
Just wonderful - now my WALLET needs a tinfoil helmet? =P



As to the actual topic, I can't add anything more except a recap of what others said:

- talk to your card-issuer to learn what has really happened.

- odds are super-minisucle that it was gOg's fault or doing. The merchant account providers have very strict e-commerce card-security requirements, backed by law.

- scan your PC right away: malwarebytes, ESET online scanner, and the AV package of your choice.

Note that you can pre-clear transactions like this with your card provider. Just call the number on the back and tell them you plan to make a purchase that's outside of your regular pattern. The card companies are looking out for you (and themselves, of course) and it this pattern-block can sometimes happen at the most inopportune times.

Good luck getting it resolved. Let us know how it goes.
Posted January 30, 2014
...and in closing can we please rerep the poor guy? It was a careless accusation but who here hasn't been a little panic stricken at one time or another and lashed out? A couple of years ago our garbage disposal plug vanished and before I could properly assess the situation I screamed, "One of our guest stole it!". Thirty seconds later I realized no one in their right mind would swipe a garbage disposal plug and I felt like an ass, but I don't think the incident made me a bad person.
Posted January 30, 2014
I've actually +1 repped him.

Its understandable that he's pissed off seeing that someone scammed him, and its really easy to jump to some stupid conclusions after something bad happens (it happens to everyone, I think - it's certainly happened to me on various occasions).

So why punish someone for a reaction that we're not alien to?

Some people here are too trigger happy to -1 rep someone. I've seen many downrepped posts, wondering "what the hell, why does this get so much hate?"
Post edited January 30, 2014 by DrYaboll
Posted January 30, 2014
Also note that it is not uncommon for thieves to sit on CC information for weeks/months prior to using it. They are often sold and passed around.
Post edited January 30, 2014 by 1322
Posted January 30, 2014
Jared1138, you can still buy games here... If you don't trust gog with your information, use PayPal.

Myself, I trust gog above any other company because they don't store anything. If they're hacked... well, to bad but it wouldn't concern me.
Post edited January 30, 2014 by Tpiom
Posted January 30, 2014
low rated
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Jared1138: I finally decided to create a GOG account yesterday to partake in the current "time machine sell." After creating it I attempted to purchase Simcity 2000 with a credit card, only to be told that my payment attempt "had been declined." I then tried to use two prepaid debit cards I had lying around but was still given the same message. After contacting support I received an email which basically said to try using paypal instead.

Fast forward to today, I learn that my credit card information has been stolen. GOG was the only thing I've attempted to use the card on recently so I have no doubt that it's related. I don't see myself using GOG ever again after this, but I want to pass this along to anyone else who's about to purchase a game with a credit card and potentially save someone from having to go through the same frustration.
This site is awesome.. if your card does not refund invalid transactions then use a pre-paid card from walmart or something..
Post edited January 30, 2014 by hellmonster67
Posted January 30, 2014
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Theta_Sigma: I would also make mention if the card has an RFID chip in it (which most cards do now anyway), and it's possible the information could have been hijacked while the OP was out and about. In which case a simple act of lining aluminum foil in their wallet could reduce risk of credit card info being stolen via a RFID hijacking set up.
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HereForTheBeer: Just wonderful - now my WALLET needs a tinfoil helmet? =P

As to the actual topic, I can't add anything more except a recap of what others said:

- talk to your card-issuer to learn what has really happened.

- odds are super-minisucle that it was gOg's fault or doing. The merchant account providers have very strict e-commerce card-security requirements, backed by law.

- scan your PC right away: malwarebytes, ESET online scanner, and the AV package of your choice.

Note that you can pre-clear transactions like this with your card provider. Just call the number on the back and tell them you plan to make a purchase that's outside of your regular pattern. The card companies are looking out for you (and themselves, of course) and it this pattern-block can sometimes happen at the most inopportune times.

Good luck getting it resolved. Let us know how it goes.
Yes, yes it does. :P It stops the signals from being available to hijackers...and the aliens maaan.

As for your suggestions, you brought up some good points.
Posted January 30, 2014
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HereForTheBeer: Just wonderful - now my WALLET needs a tinfoil helmet? =P
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Theta_Sigma: Yes, yes it does. :P It stops the signals from being available to hijackers...and the aliens maaan.

As for your suggestions, you brought up some good points.
Well, dang, that just bumped up my tinfoil helmet budget.

As to the suggestions, that really just echoes what you and the others said previous. But I did feel it important to put in the bit about the tough security requirements of the merchant account providers (these are the middle men dealing with the nuts-and-bolts of getting the money from you to the (r)etailer), if only to help put some folks at ease. They take this stuff VERY seriously, and make sure their customers (gOg, Amazon, Steam, your local grocery store) also take this seriously.
Posted January 30, 2014
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Jared1138: Didn't say they did. Doesn't mean there isn't a possibility of a security breach.
im sure there is. On your computer.
Posted January 30, 2014
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Theta_Sigma: Yes, yes it does. :P It stops the signals from being available to hijackers...and the aliens maaan.

As for your suggestions, you brought up some good points.
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HereForTheBeer: Well, dang, that just bumped up my tinfoil helmet budget.

As to the suggestions, that really just echoes what you and the others said previous. But I did feel it important to put in the bit about the tough security requirements of the merchant account providers (these are the middle men dealing with the nuts-and-bolts of getting the money from you to the (r)etailer), if only to help put some folks at ease. They take this stuff VERY seriously, and make sure their customers (gOg, Amazon, Steam, your local grocery store) also take this seriously.
Hats? My good man Tin Foil body suits are the way to go. Plus on a hot day it's a wonderful way to make popcorn on the go.

Yeah true, but things like that can never be repeated enough, especially when it comes to something serious like credit card theft, identity theft and fraud of any sort. Those things can really screw someone's life up sadly, and it's always good to cover your proverbial bases.
Posted January 30, 2014
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HereForTheBeer: Well, dang, that just bumped up my tinfoil helmet budget.
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Theta_Sigma: Hats? My good man Tin Foil body suits are the way to go. Plus on a hot day it's a wonderful way to make popcorn on the go.
Woah, woah, WOAH! Are you talking something like a Jiffy-Pop suit? Hot popcorn and a massage at the same time?!? Mind = blown!

If you haven't patented that sucker already...
Posted January 30, 2014
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Theta_Sigma: Hats? My good man Tin Foil body suits are the way to go. Plus on a hot day it's a wonderful way to make popcorn on the go.
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HereForTheBeer: Woah, woah, WOAH! Are you talking something like a Jiffy-Pop suit? Hot popcorn and a massage at the same time?!? Mind = blown!

If you haven't patented that sucker already...
To the patent office, ahoy!!!
Posted January 30, 2014
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Jared1138: I finally decided to create a GOG account yesterday to partake in the current "time machine sell." After creating it I attempted to purchase Simcity 2000 with a credit card, only to be told that my payment attempt "had been declined." I then tried to use two prepaid debit cards I had lying around but was still given the same message. After contacting support I received an email which basically said to try using paypal instead.

Fast forward to today, I learn that my credit card information has been stolen. GOG was the only thing I've attempted to use the card on recently so I have no doubt that it's related. I don't see myself using GOG ever again after this, but I want to pass this along to anyone else who's about to purchase a game with a credit card and potentially save someone from having to go through the same frustration.
Thanks for the warning. I understand your reaction but GOG is extremely trustworthy in this regard and, even if they were to be hacked, they don't store credit card numbers so there's no way for anyone to get your card details from them. (GOG is much safer than Sony - for example - in this regard)

1) My guess is that your card is not compromised at all, and your bank mistook your attempt at buying from GOG as someone else trying to use your card. US banks seem to operate on the peculiar assumption that their clients don't need to buy things from foreign countries, and GOG is a European company.

2) As suggested, it could be that your card was already compromised before you tried to shop here. I have a feeling that this isn't the case.

Either way, it's a good idea contact your bank (or whoever provides you with your credit card) and find out why they believe your card was stolen. If they cite your two attempts to purchase from GOG (in Cyprus, I believe) then it's a false alarm.
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This is my favourite topic
Community
General discussion (archive)Credit card info stolen after using GOG(80 posts)(80 posts)
(80 posts)