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General discussion (archive)Credit card info stolen after using GOG(80 posts)(80 posts)
(80 posts)
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This is my favourite topic
Posted January 29, 2014
high rated
I finally decided to create a GOG account yesterday to partake in the current "time machine sell." After creating it I attempted to purchase Simcity 2000 with a credit card, only to be told that my payment attempt "had been declined." I then tried to use two prepaid debit cards I had lying around but was still given the same message. After contacting support I received an email which basically said to try using paypal instead.

Fast forward to today, I learn that my credit card information has been stolen. GOG was the only thing I've attempted to use the card on recently so I have no doubt that it's related. I don't see myself using GOG ever again after this, but I want to pass this along to anyone else who's about to purchase a game with a credit card and potentially save someone from having to go through the same frustration.
Posted January 29, 2014
I highly doubt anything from gog stole your damn CC info.
Posted January 29, 2014
Impossible. GOG doesn't store information.

Even if someone working there wanted to they couldn't do it; they have no access to your info.
Post edited January 29, 2014 by tinyE
Posted January 29, 2014
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tinyE: Impossible. GOG doesn't store information.
My trolldar is going off.
Posted January 29, 2014
high rated
I would hazard a guess that IF your credit card was stolen it likely wasn't on GOG's end. I would recommend scanning your computer for Malware including Key Loggers, Trojans and other malicious software that could relay your information to a questionable third party. As tinyE has stated GOG doesn't store CC info so it is unlikely this site is the problem. Sorry for your frustration but as I have stated check your computer for those issues (I am sure another GOG member could post some reliable links for scanning for such issues) and I hope everything gets sorted for you.
Posted January 29, 2014
Well, it certainly wasn't GOG that stole your credit card info. They have millions of customers and have been in business since 2008. Have you scanned your computer for malware? It's possible that you have a trojan, keylogger or something similar on your system.
Posted January 29, 2014
high rated
I would like to note that in most (if not all) internet transactions if the card was declined (as the OP mentioned), then the site has no information (even though GOG doesn't store information, in this case it wouldn't have it anyway).

One reason cards are declined is because the bank put a hold on it due to potential security threats (I.E, the number was already compromised).

The other option is what happened to me before, your bank flagged your transaction with GOG because it is an international transaction that is unlike anything you made before, so your bank stopped it and sent you a security warning.

You should be more worried if the transaction actually went through and then your card was compromised, but in this case it looks like your bank stopped the transaction beforehand anyway, which can't possibly be GOG's fault.
Posted January 29, 2014
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pimpmonkey2382: I highly doubt anything from gog stole your damn CC info.
Didn't say they did. Doesn't mean there isn't a possibility of a security breach.
Posted January 29, 2014
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pimpmonkey2382: I highly doubt anything from gog stole your damn CC info.
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Jared1138: Didn't say they did. Doesn't mean there isn't a possibility of a security breach.
Not on gogs end, they don't store any information.
Posted January 29, 2014
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Jared1138: Didn't say they did. Doesn't mean there isn't a possibility of a security breach.
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pimpmonkey2382: Not on gogs end, they don't store any information.
While hijacking a number during a purchase is TECHNICALLY possible, it is highly unlikely as to the fact breaking the encryption is difficult to do (while I believe nothing is impossible, the probability is pretty damn close to impossible), and as you've stated the information isn't stored which is pretty much what credit card thieves go for since it's much easier to steal numbers that way. So what other users have stated (as well as myself) that the OP should do a system scan for key loggers, trojans, and other malware that could be the culprit.
Post edited January 29, 2014 by Theta_Sigma
Posted January 29, 2014
It's far more likely your computer is compromised, so yes, entering it in GOG (or anywhere else for that matter) would then mean your CC info gets stolen.
Posted January 29, 2014
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pimpmonkey2382: Not on gogs end, they don't store any information.
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Theta_Sigma: While hijacking a number during a purchase is TECHNICALLY possible, it is highly unlikely as to the fact breaking the encryption is difficult to do (while I believe nothing is impossible, the probability is pretty damn close to impossible), and as you've stated the information isn't stored which is pretty much what credit card thieves go for since it's much easier to steal numbers that way. So what other users have stated (as well as myself) that the OP should do a system scan for key loggers, trojans, and other malware that could be the culprit.
Exactly, or see if the transaction was stopped because of bank suspicion.
Posted January 29, 2014
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PWFredricksonIII: I would like to note that in most (if not all) internet transactions if the card was declined (as the OP mentioned), then the site has no information (even though GOG doesn't store information, in this case it wouldn't have it anyway).

One reason cards are declined is because the bank put a hold on it due to potential security threats (I.E, the number was already compromised).

The other option is what happened to me before, your bank flagged your transaction with GOG because it is an international transaction that is unlike anything you made before, so your bank stopped it and sent you a security warning.

You should be more worried if the transaction actually went through and then your card was compromised, but in this case it looks like your bank stopped the transaction beforehand anyway, which can't possibly be GOG's fault.
This scenario is possible the reason. I think Jared you should talk with the CC company about your CC's transaction history and the reason they deciding your account being stolen. If there's no other transaction attempts after your attempt of buying from GOG, then I don't think your account is really stolen.
Post edited January 29, 2014 by PandaLiang
Posted January 29, 2014
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Theta_Sigma: While hijacking a number during a purchase is TECHNICALLY possible, it is highly unlikely as to the fact breaking the encryption is difficult to do (while I believe nothing is impossible, the probability is pretty damn close to impossible), and as you've stated the information isn't stored which is pretty much what credit card thieves go for since it's much easier to steal numbers that way. So what other users have stated (as well as myself) that the OP should do a system scan for key loggers, trojans, and other malware that could be the culprit.
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pimpmonkey2382: Exactly, or see if the transaction was stopped because of bank suspicion.
Indeed, I hazard a guess either the bank was sending out a warning just in case of credit card fraud, or the OPs computer is the security breach. I would say to the OP the likelihood of what he is saying is like pouring a glass of water off the top of the CN Tower (or any tall structure) and getting every last drop into a glass sitting on the ground below; while this is in theory possible there are about a billion plus factors that would likely occur to make this task the next thing to impossible.
Posted January 29, 2014
Ever been to Target in the last year? Heh.
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This is my favourite topic
Community
General discussion (archive)Credit card info stolen after using GOG(80 posts)(80 posts)
(80 posts)