nmillar: Persistance. :-)
I have commissioned a statue in honour of this great occasion, so you can all come and bask in my glory. :P
SirPrimalform: On what grounds did you request one? Presumably it was a 'game not working at all' situation. Still, I'm betting they granted the refund rather than you demanding one through paypal, right?
I made a gift purchase on 6th July, which was apparently reported by PayPal as a failed transaction. Steam Support told me to wait 3-5 business days for the money to re-appear in my PayPal account, and to try my purchase again. I purchased the gift from elsewhere, which was then activated on Steam. A week later and no money returned to my PayPal account, so I raised a dispute through PayPal. A couple of hours later, the original gift transaction goes through, which is obviously now useless. I contact Steam Support again and explain the situation and they agree to a refund.
Several more communications backwards and forwards with Steam Support (mostly them making excuses), but a couple of days ago I finally get the 'credit' message in my Steam transaction history, so I should have the funds back in my PayPal account shortly! :D