Got email from Paypal verifying a transaction for $3.12 from Angie's List. Uh, okay? Went to the Paypal site and verified the charge. Disputed it because, well, we don't have an account with Angie's List, and it's kinda hard to make a charge on Angie's List without having an account. 'Kinda hard' = impossible. Paypal emailed back yesterday and said they denied the claim because it's a legitimate charge. Um, what part of "I do not have an account with that vendor" do you not understand?
So screw them. I'm going to make them work harder than three dollars and twelve cents in order to deal with this. Wrote to the claims center asking for the documentation of their investigation. That'll take some time, as will responding to whatever I send back.
Contacted Angie's List but haven't heard back yet. At the least, I'd like to know what my $3.12 bought for someone else. Obviously a test charge, to see if some fraudster can rob our Paypal account.
Also attempting to dispute a charge with FedEx. They failed to deliver my Next Day package on time - got there a day late after they delivered it to the wrong address - and are claiming it got there on time. Yeah, it got to the wrong address on time. I managed to catch a screenshot of the Proof-of-Delivery showing the wrong address before they had a chance to amend it to show the correct address. Now if they'd actually reply to me... only been 4 days now, with a promise to get back within 24 hours.
And another with UPS right now: late delivery. Early AM package which cost $264 got delayed, and only arrived late afternoon the same day because the intended recipient called them and raised hell after UPS had changed the delivery from last Friday to yesterday. Uh, say what? So UPS needs to issue a refund to reflect the price difference between Early AM to Standard Next Day. We'll see how that one goes.
It's pretty simple, really: do what you say you're going to do, and make immediate amends when you screw up. Mistakes happen, but you gotta fix them.