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General discussionRefund policy question(9 posts)(9 posts)
(9 posts)
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This is my favourite topic
Posted August 13, 2019
Probably a long shot, but I have a conundrum here. There's a game I'd like to play, don't meet the system requirements for, yet I'm getting conflicting reports as to how well it would run. Would it be possible to buy it just to test it out and get it refunded if it chugs too much? I know it's possible on Steam, though of course GOG's DRM policy would understandably make it less appealing.
Posted August 13, 2019
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TentacleMayor: Would it be possible to buy it just to test it out and get it refunded if it chugs too much?
No. If you ask nicely, support may offer a refund in the form of wallet funds, but there is no such obligation and no guarantee that they will.
Posted August 13, 2019
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TentacleMayor: Would it be possible to buy it just to test it out and get it refunded if it chugs too much?
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clarry: No. If you ask nicely, support may offer a refund in the form of wallet funds, but there is no such obligation and no guarantee that they will.
Thanks. A definitive answer from a blue would be welcome. Though I suppose they decide more on a per-case basis. Support has been nice to me in the past even when they were not obligated to do a refund.
Posted August 13, 2019
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TentacleMayor: Probably a long shot, but I have a conundrum here. There's a game I'd like to play, don't meet the system requirements for, yet I'm getting conflicting reports as to how well it would run. Would it be possible to buy it just to test it out and get it refunded if it chugs too much? I know it's possible on Steam, though of course GOG's DRM policy would understandably make it less appealing.
https://support.gog.com/hc/en-us/articles/115000487189-GOG-COM-Money-Back-Guarantee-Policy
13. MY SYSTEM DOESN'T MEET THE MINIMAL REQUIREMENTS SPECIFIED ON PRODUCT PAGE, CAN I GET A REFUND?

Well, there's a reason why we post the system requirements on each game's page: so you can see for yourself what you'll need to have on your rig in order to be able to run the game. If your game doesn't work because you misread our system specs, all we can really offer is that we're sorry for you. :( Please note that we also cannot provide support if you're trying to run our games through virtual machine software.
That's their policy, but they might grant you a wallet refund on a case-by-case basis.
Post edited August 13, 2019 by Grargar
Posted August 13, 2019
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TentacleMayor: Probably a long shot, but I have a conundrum here. There's a game I'd like to play, don't meet the system requirements for, yet I'm getting conflicting reports as to how well it would run. Would it be possible to buy it just to test it out and get it refunded if it chugs too much? I know it's possible on Steam, though of course GOG's DRM policy would understandably make it less appealing.
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Grargar: https://support.gog.com/hc/en-us/articles/115000487189-GOG-COM-Money-Back-Guarantee-Policy

13. MY SYSTEM DOESN'T MEET THE MINIMAL REQUIREMENTS SPECIFIED ON PRODUCT PAGE, CAN I GET A REFUND?

Well, there's a reason why we post the system requirements on each game's page: so you can see for yourself what you'll need to have on your rig in order to be able to run the game. If your game doesn't work because you misread our system specs, all we can really offer is that we're sorry for you. :( Please note that we also cannot provide support if you're trying to run our games through virtual machine software.
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Grargar: That's their policy, but they might grant you a wallet refund on a case-by-case basis.
Yeah, that's a definitive answer alright. Thanks.
Posted August 13, 2019
Well, there is an alternative, tho not everyone would like it. You could download a demo... except almost no game releases demos anymore and this game probably doesn't do it too. So you could download a pirate copy and use it as the demo. If it runs okay you buy the game, either way you delete it after the test.

It is a grey area, but this is one of those times where you might break a law while still conforming to the spirit of the law.
Posted August 13, 2019
;-;
Posted August 14, 2019
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TentacleMayor: Probably a long shot, but I have a conundrum here. There's a game I'd like to play, don't meet the system requirements for, yet I'm getting conflicting reports as to how well it would run. Would it be possible to buy it just to test it out and get it refunded if it chugs too much? I know it's possible on Steam, though of course GOG's DRM policy would understandably make it less appealing.
I think steam does it.
And in a dork forv instantly forgetting your last sentence.

Gog is better and realistically, you'll probably own pc that will run it well one day.
Post edited August 14, 2019 by Tallima
Posted August 14, 2019
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TentacleMayor: Probably a long shot, but I have a conundrum here. There's a game I'd like to play, don't meet the system requirements for, yet I'm getting conflicting reports as to how well it would run. Would it be possible to buy it just to test it out and get it refunded if it chugs too much? I know it's possible on Steam, though of course GOG's DRM policy would understandably make it less appealing.
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Tallima: I think steam does it.
Yes, Steam has unconditional refunds within 2 hours of play or 14 days of purchase. Downside of no-DRM though, is it's too easy to exploit for refunds.
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Community
General discussionRefund policy question(9 posts)(9 posts)
(9 posts)