Posted February 12, 2019
high rated
So today I recieved an unexpected package that was signed for my girlfriend. When I got home I was stunned to find the collectors edition I pre-ordered and subsiquently cancelled was sitting in my room. Conflicted I sent them an email that read.
Hi,
My name is ------ ------- and I pre-ordered the Spartan Edition on the 10/01/2019 Order Reference -------- and with a heavy heart cancelled the order on 29/01/2019 due to the decisions made by the publisher to include Denuvo which meant I couldn't eventually purchase the game on GOG which was where my other metro games were located and the sudden exclusivity deal done with Epic games store barely 2 weeks before release. I received an email that the refund was accepted and have received a full refund on 04/02/2019.
Today 12/02/2019 I have received a package and (thinking it was another item I ordered) my girlfriend accepted it and I only realized when i got home that you have sent me the Spartan Collector's edition after I had already cancelled it and received the refund. Like Artyom I was now facing a moral dilemma and being an honest person I wanted to inform you of the mistake. I may have cancelled the order because I don't agree with the publishers decisions but you deserve to be compensated for your hard work. Please let me know how you wish me to procceed I have attached pictures of the box and the postage slip to help.
Kind Regards,
------ -------
Later today I recieved a reply from Metrocollectors that read:
Hi -----,
Unfortunately this was a processing error at our warehouse where the order has still slipped through. As it's a bulky item and would probably cost quite a lot of money to get back to us, please accept the Collector's Edition from us.
Hopefully when Metro Exodus reappears on the Steam store in 2020 you can enjoy the game and marvel at the Artyom statue at the same time.
Thanks for being a moral bloke!
All the best
Dan
Sometimes it pays to be honest!
Hi,
My name is ------ ------- and I pre-ordered the Spartan Edition on the 10/01/2019 Order Reference -------- and with a heavy heart cancelled the order on 29/01/2019 due to the decisions made by the publisher to include Denuvo which meant I couldn't eventually purchase the game on GOG which was where my other metro games were located and the sudden exclusivity deal done with Epic games store barely 2 weeks before release. I received an email that the refund was accepted and have received a full refund on 04/02/2019.
Today 12/02/2019 I have received a package and (thinking it was another item I ordered) my girlfriend accepted it and I only realized when i got home that you have sent me the Spartan Collector's edition after I had already cancelled it and received the refund. Like Artyom I was now facing a moral dilemma and being an honest person I wanted to inform you of the mistake. I may have cancelled the order because I don't agree with the publishers decisions but you deserve to be compensated for your hard work. Please let me know how you wish me to procceed I have attached pictures of the box and the postage slip to help.
Kind Regards,
------ -------
Later today I recieved a reply from Metrocollectors that read:
Hi -----,
Unfortunately this was a processing error at our warehouse where the order has still slipped through. As it's a bulky item and would probably cost quite a lot of money to get back to us, please accept the Collector's Edition from us.
Hopefully when Metro Exodus reappears on the Steam store in 2020 you can enjoy the game and marvel at the Artyom statue at the same time.
Thanks for being a moral bloke!
All the best
Dan
Sometimes it pays to be honest!
Post edited February 12, 2019 by W4RCHYLD