Cyraxpt: Whoever is the community manager (if even there's one). As for the reports being useless, i meant in Tinye case (tauto), you can ask for the ban of one account but the another account will appear and the harassment will continue.
As for the games, sure, apparently it got nes gog games storage account (gog8) banned but then again, he already has another one for that, so...
GOG have some policies, but they fail to apply some -_-
What's the point of those policies ? GOG is either too lazy or don't really care at all , or again doesn't have the proper tools to track down the culprits, but in any case .... some of those policies serve no purpose.
Even wtih proofs & directions , it takes AGE before they do something, and even if they did something, as you said , it takes less one minute to create a new account...
I must say , they have a large issue at hand here... and who got the brilliant idea to put caps for users in the chat o_o