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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted September 07, 2016
Ok, an update on the problem. I tinkered a bit and ended up deleting galaxy.db and starting the client. It came up this time, re-established the database, automatically detected all of the games I had installed and seems to work. Not only that but it did it all rather amazingly fast too which was nice. It seems to start up ok now, so if anyone has a crash similar to what I reported above, just blow away galaxy.db and restart and it seems that fixes it.

I'm now downloading various files that wouldn't download properly before so I can confirm the new build fixes the download issues at least for me so far.

Two thumbs up and a round of virtual fantasy pizza. :)
Posted September 07, 2016
Hey,

we have just released new version of Galaxy, 1.1.16. Most notably, we've added support for H.264 encoded videos (this should fix problems with YT videos not playing) and improved flow with paying using third party processors (like PayPal or paysafecard).

We're very sorry, but unfortunately we've encountered troubles with keeping Windows XP and Vista support for Galaxy and with this release, we must announce that Galaxy will no longer work on these systems. We want to keep moving forward and to offer you guys modern and best solutions available.

1.1.17 update:

We have just pushed quick hotfix (1.1.17) for Galaxy. Hotfix corrects the problem which occurred after Galaxy was updated from 1.1.12 to 1.1.16 (skipped few versions).
The bug caused crashes or Disk Access Problem on installation/update of the game.
Post edited October 19, 2016 by TheTomasz
Posted September 07, 2016
avatar
TomaszGOG: Hey,

We have just released 1.1.15 for everyone. It's an improved version of Galaxy, which was available on preview.
It contains fixes for broken database (galaxy.db) as well as fix for downloading backup & goodies:)

And among the fixes, we squeezed in adding the button for recently released Wallet feature:)

There unfortunately is one known bug to us, which we will handle within the next release (probably next week).
It's related to directory permissions in Program Files folder. For now, as a workaround we can suggest installing to
a non-protected location, for example to C:\GOG Games\.
This update broke my database (failed to load message). However using skeletenbow'S way I deleted the datavase file, stopped galaxyclient service and started again. Now it works.
Posted September 07, 2016
Where can I see the patchnotes of the preview build? I think I'll stick with the stable version, but I'd like to see where the client is headed to.
Posted September 07, 2016
Why does Galaxy always seem to tell me that updates are available for installed games despite the installed game version definitely being the latest? Is this a known bug? I have attached an example screenshot where I have v1.4 of Wolfenstein 3D installed, which is the latest, and yet Galaxy tells me there is an update available.

I end up setting all of my installed games to only install updates Manually to bypass this problem.
Attachments:
galaxyupdateexam.png (341 Kb)
Post edited September 07, 2016 by ikrananka
Posted September 07, 2016
avatar
ikrananka: Why does Galaxy always seem to tell me that updates are available for installed games despite the installed game version definitely being the latest? Is this a known bug? I have attached an example screenshot where I have v1.4 of Wolfenstein 3D installed, which is the latest, and yet Galaxy tells me there is an update available.

I end up setting all of my installed games to only install updates Manually to bypass this problem.
For me this sounds as if you have installed the game using backup installers. Unfortunateley even by using the latest version of these Galaxy have to download additional data before considering it up to date. This additional data should not be much (can vary between a few MB or a few hundred MB) however sometimes GAlaxy simply does not recognize the installed game at all and want to redownload it completeley. THIS is bnot normal behaviour and should be repported to mantis.
Post edited September 07, 2016 by MarkoH01
Posted September 08, 2016
avatar
ikrananka: Why does Galaxy always seem to tell me that updates are available for installed games despite the installed game version definitely being the latest? Is this a known bug? I have attached an example screenshot where I have v1.4 of Wolfenstein 3D installed, which is the latest, and yet Galaxy tells me there is an update available.

I end up setting all of my installed games to only install updates Manually to bypass this problem.
avatar
MarkoH01: For me this sounds as if you have installed the game using backup installers. Unfortunateley even by using the latest version of these Galaxy have to download additional data before considering it up to date. This additional data should not be much (can vary between a few MB or a few hundred MB) however sometimes GAlaxy simply does not recognize the installed game at all and want to redownload it completeley. THIS is bnot normal behaviour and should be repported to mantis.
I have indeed installed these games using the "backup" installers. I was so expecting logic in this situation that the "backup" installer I was downloading would be identical to any other copy of that game's installer for the same version of the game. So, are you saying that the normal and accepted behaviour is that when a game is installed using the "backup" installer Galaxy will not accept this as up to date and will always download additional data of a few MB to a few hundred MB? If this is the case then that is a ridiculous design and I'll just stop using Galaxy other than for downloading the backup files.

BTW - what is this additional data that Galaxy downloads?
Post edited September 08, 2016 by ikrananka
Posted September 08, 2016
Does anyone know if I can install a game through the client without an internet connection?
Posted September 08, 2016
avatar
ikrananka: I have indeed installed these games using the "backup" installers. I was so expecting logic in this situation that the "backup" installer I was downloading would be identical to any other copy of that game's installer for the same version of the game. So, are you saying that the normal and accepted behaviour is that when a game is installed using the "backup" installer Galaxy will not accept this as up to date and will always download additional data of a few MB to a few hundred MB? If this is the case then that is a ridiculous design and I'll just stop using Galaxy other than for downloading the backup files.

BTW - what is this additional data that Galaxy downloads?
Galaxy downloads updated copies of the goggame*.info file and a number of other related Galaxy support files that may be present so that the versions of things are compatible with the actual version of Galaxy you're running. The initial files present allow it to detect the game and identify it more or less. It also downloads redistributables such as needed versions of DirectX, PhysX or other files that you may or may not have and caches them in case they're needed. It downloads some other metadata as well that may be related to the icons shown in Galaxy or other things to make it show up right within the client etc. Some of these things might be duplicates of things it already downloaded for some other game perhaps and I think they're working on optimizing that. It also has to compare the files on your hard disk with those on the Galaxy server to determine if the game is the current version or not to know if an update is available or if the game is corrupted in some way. If it finds missing or modified files it may assume the game is corrupt and redownload additional data to ensure it is uncorrupted.


avatar
ralphunreal: Does anyone know if I can install a game through the client without an internet connection?
No, not directly. You can download the game installer through the client and install it manually later without an Internet connection but you can't do it directly within the Galaxy client itself.
Posted September 08, 2016
avatar
ikrananka: I have indeed installed these games using the "backup" installers. I was so expecting logic in this situation that the "backup" installer I was downloading would be identical to any other copy of that game's installer for the same version of the game. So, are you saying that the normal and accepted behaviour is that when a game is installed using the "backup" installer Galaxy will not accept this as up to date and will always download additional data of a few MB to a few hundred MB? If this is the case then that is a ridiculous design and I'll just stop using Galaxy other than for downloading the backup files.

BTW - what is this additional data that Galaxy downloads?
It is like skeletenbow said and yes, I do agree that the design of Galaxy in this point is as stupid as it gets. What is the most obvious reason for a backup installer? To spare me the download. But if I use the backup Installer and would also want to use additional Galaxy features I will still have to download additional data - which makes the whole idea of an offline installer obsolete every time I also want to use Galaxy features. Obviously, however - it seems to be the only way GOG got this working and to be fair we don't know if other platforms (i.e.. Steam) would use the same mechanism because they offer no real backup installer (apart of the backup function which works not good) at all.
Post edited September 08, 2016 by MarkoH01
Posted September 08, 2016
avatar
TomaszGOG: Hey,

We have just released 1.1.15 for everyone. It's an improved version of Galaxy, which was available on preview.
It contains fixes for broken database (galaxy.db) as well as fix for downloading backup & goodies:)

And among the fixes, we squeezed in adding the button for recently released Wallet feature:)

There unfortunately is one known bug to us, which we will handle within the next release (probably next week).
It's related to directory permissions in Program Files folder. For now, as a workaround we can suggest installing to
a non-protected location, for example to C:\GOG Games\.
is next week update the 1.2?
Posted September 08, 2016
We've updated the changelog for 1.1.15 (added things that were not there previously).
Posted September 08, 2016
avatar
ikrananka: I have indeed installed these games using the "backup" installers. I was so expecting logic in this situation that the "backup" installer I was downloading would be identical to any other copy of that game's installer for the same version of the game. So, are you saying that the normal and accepted behaviour is that when a game is installed using the "backup" installer Galaxy will not accept this as up to date and will always download additional data of a few MB to a few hundred MB? If this is the case then that is a ridiculous design and I'll just stop using Galaxy other than for downloading the backup files.

BTW - what is this additional data that Galaxy downloads?
avatar
MarkoH01: It is like skeletenbow said and yes, I do agree that the design of Galaxy in this point is as stupid as it gets. What is the most obvious reason for a backup installer? To spare me the download. But if I use the backup Installer and would also want to use additional Galaxy features I will still have to download additional data - which makes the whole idea of an offline installer obsolete every time I also want to use Galaxy features. Obviously, however - it seems to be the only way GOG got this working and to be fair we don't know if other platforms (i.e.. Steam) would use the same mechanism because they offer no real backup installer (apart of the backup function which works not good) at all.
So what happens when I select "Manual" updates thereby preventing Galaxy from downloading (and installing?) the additional data? Do I lose the additional Galaxy features for that game?

What would be nice, at least, is for Galaxy to show you how much additional data will be downloaded and giving you the option of approving the download or not, i.e. add an option to the automatic updater that you can select to be prompted to confirm the download rather than doing it silently in the background.


avatar
Venom: Changelog 1.1.15 (September 7th, 2016):
Bugfixes:
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
Working for me now - thanks for the speedy fix to this problem.
Post edited September 08, 2016 by ikrananka
Posted September 08, 2016
avatar
MarkoH01: It is like skeletenbow said and yes, I do agree that the design of Galaxy in this point is as stupid as it gets. What is the most obvious reason for a backup installer? To spare me the download. But if I use the backup Installer and would also want to use additional Galaxy features I will still have to download additional data - which makes the whole idea of an offline installer obsolete every time I also want to use Galaxy features. Obviously, however - it seems to be the only way GOG got this working and to be fair we don't know if other platforms (i.e.. Steam) would use the same mechanism because they offer no real backup installer (apart of the backup function which works not good) at all.
avatar
ikrananka: So what happens when I select "Manual" updates thereby preventing Galaxy from downloading (and installing?) the additional data? Do I lose the additional Galaxy features for that game?

What would be nice, at least, is for Galaxy to show you how much additional data will be downloaded and giving you the option of approving the download or not, i.e. add an option to the automatic updater that you can select to be prompted to confirm the download rather than doing it silently in the background.
I cannot tell you exactly and I managed to start games which - according to Galaxy - were corruptly installed anyway. Don't know what the downside of this would be.

You can see how many additional data Galaxy is about do download in the doownload cue to the left (one value is the total amount of download and the other is the actual). Galaxy will start the download automatically but if you are seeiong that the download will be too big for you you can always and without problems abort it since Galaxa is first downloading into a temp folder which won't affect your installation before it has been moved to the real directory.
Post edited September 08, 2016 by MarkoH01
Posted September 08, 2016
avatar
MarkoH01: It is like skeletenbow said and yes, I do agree that the design of Galaxy in this point is as stupid as it gets. What is the most obvious reason for a backup installer? To spare me the download. But if I use the backup Installer and would also want to use additional Galaxy features I will still have to download additional data - which makes the whole idea of an offline installer obsolete every time I also want to use Galaxy features. Obviously, however - it seems to be the only way GOG got this working and to be fair we don't know if other platforms (i.e.. Steam) would use the same mechanism because they offer no real backup installer (apart of the backup function which works not good) at all.
I don't think the design of Galaxy is stupid, but rather it is currently incomplete both in terms of features and optimization due to the beta status. Some of these things will naturally get better over time. For example, there are only a handful of 3rd party redistributables that are commonly used with multitudes of games. It's anyone's guess as to how many, but there are only N versions of DirectX for example, maybe a few of PhysX, and various other things. I think Galaxy may end up downloading some or all of these per-game now, but in the future when it is all sorted out it would make sense for Galaxy to cache these things globally and recognize if it has already downloaded a version of DirectX that some other game now has as a dependency as well. In this case the post-install sync for that game would amount to talking to the server to find out DX8 is needed, checking the local cache to find out DX8 is already there and not downloading it again. The same could be done with other things Galaxy handles perhaps too. It might even do some of that already, not sure as it's kind of opaque unless GOG devs tell us about this stuff or one of us pokes under the hood and observes behaviour closely.

I'm sure GOG is committed to improving the efficiency of this stuff over time and that the current client isn't indicative of their master vision. We just need to patiently wait for it to smooth out over time. If we look through the changelogs we can see evidence that these sorts of improvements are being made over time too. One example:

Changelog 1.1.13 (August 24th, 2016 update):
Improvements / Changes:
• Redistributables (eg. directX) for games will be now installed only once. Verify/Repair will also install/reinstall them as part of repairing procedure

Not sure if that means it will only be downloaded and cached centrally once too or not, but it is an improvement at least. :)

If we specifically see Galaxy doing something seemingly dumb and inefficient for sure, we can always file a mantis report to highlight it and potentially raise the likelihood of it being addressed sooner. I know people have brought up a few inefficiencies here or in mantis already and the recent version changelogs show some improvements, such as the amount of CPU used on idle for example. That's still a problem for some, but they did make improvement to it so things are moving in the right direction at least. :)
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This is my favourite topic
Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)