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!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
Post edited March 27, 2017 by TheTomasz
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schmidtanu: On Windows Vista or later: C:\ProgramData\GOG.com\Galaxy\Logs

Strangely enough, I don't have a Logs folder...I don't even have a Galaxy folder. In program files I have a galaxyclient folder (with lots of stuff in it) but the Gog.com folder has NO other folders in it. Hmm...
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Johny.: Try C:\ProgramData\ as it's said. :) It could be a hidden folder.
https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
Done, thank you for your help and quick replies.
It was probably explained before, but I can't find it in the thread - how can I see if a game has been updated without clicking the 'download queue' button? The button stays grey even after a game has been patched.
There might be something wrong with the update mechanic or it could have been a one off issue. I keep updates disabled by default. I've also had Galaxy open all night and did not automatically get a blue dot for the new update for Witcher 3. It only fired one I clicked on the game page. Once some more games update I'll know if it's really an issue or not.

EDIT: Also getting a disk access problem when trying to update. :(
Post edited August 30, 2016 by BKGaming
As the wallet arrived on GOG.com nice idea would be to add the display of available cash in your wallet next to your username in the GOG Galaxy, similar to how it is displayed on the Steam.
I created a post on the wishlist https://www.gog.com/wishlist/galaxy/view_the_available_cash_in_your_wallet_next_to_your_username
Post edited August 30, 2016 by Hajczy
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BKGaming: There might be something wrong with the update mechanic or it could have been a one off issue. I keep updates disabled by default. I've also had Galaxy open all night and did not automatically get a blue dot for the new update for Witcher 3. It only fired one I clicked on the game page. Once some more games update I'll know if it's really an issue or not.

EDIT: Also getting a disk access problem when trying to update. :(
Yep, I'm getting "Installation failed: disk access problem" as well. Not just for The Witcher 3, I can't install anything. None of the fixes I found on this forum work. Guess I have to wait for an Galaxy update.
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BKGaming: There might be something wrong with the update mechanic or it could have been a one off issue. I keep updates disabled by default. I've also had Galaxy open all night and did not automatically get a blue dot for the new update for Witcher 3. It only fired one I clicked on the game page. Once some more games update I'll know if it's really an issue or not.

EDIT: Also getting a disk access problem when trying to update. :(
avatar
marcoolio_lv: Yep, I'm getting "Installation failed: disk access problem" as well. Not just for The Witcher 3, I can't install anything. None of the fixes I found on this forum work. Guess I have to wait for an Galaxy update.
Can confirm this problem! Can't update/install anything since the galaxy update. :(
yes I've the same exact problem. How can we help to debug the problem?
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marcoolio_lv: Yep, I'm getting "Installation failed: disk access problem" as well. Not just for The Witcher 3, I can't install anything. None of the fixes I found on this forum work. Guess I have to wait for an Galaxy update.
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ApollosGame: Can confirm this problem! Can't update/install anything since the galaxy update. :(
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Shadrac_ita: yes I've the same exact problem. How can we help to debug the problem?
There's a bug report for it filed on mantis.gog.com, bug id #0004544.
They've said they're hoping to have the bug fixed by the next release, you can follow the progress (or submit your own error logs or whatever) at http://mantis.gog.com/view.php?id=4544
Not sure if this will help others. I could not update the client or receive new Witcher 3 patch. For giggles. I decided to check/verify game. Only then did it update to the newest client and pulled the new patch.
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Shadrac_ita: yes I've the same exact problem. How can we help to debug the problem?
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fisk0: There's a bug report for it filed on mantis.gog.com, bug id #0004544.
They've said they're hoping to have the bug fixed by the next release, you can follow the progress (or submit your own error logs or whatever) at http://mantis.gog.com/view.php?id=4544
I searched for that issue... Wonder how I missed it.
They've acknowledged the issue and are working on it, that's why I see no reason to pester them about it.
The Witcher 3's new manual and both new DLC soundtracks fail to download in Galaxy. The manual downloads about half way then fails, as does one of the soundtracks while the one fails immediately. The failure error that pops up is "failed, connection problems".

I have no connection problems on my end, and I've not changed anything on my end. Additional info: Neither my antivirus nor firewall are preventing Galaxy from working either.

This is a problem that started happening after updating to 1.1.14. Has anyone else been able to successfully download the new Witcher 3 manual, soundtracks for the DLC or the new patches (1.24 and 1.30) using Galaxy 1.1.14?

I got tired of waiting so I uninstalled Galaxy 1.1.14 and went back to the 1.1.13 beta. That resolved some problems I was having but the Witcher 3 files still do not download properly. It downloads a random amount of some of the files requested before bailing and throwing up an error, with a stack trace in the logs. Tried to attach the log to a support request and encountered a website error refusing to accept the attachment.

Does anyone test things before making them go live? Serious question. :)

Anyhow, I solved the problem myself by just downloading the files I want directly through Firefox instead of using Galaxy. 3 out of 7 files downloaded successfully now, the rest are in progress, no problems noted as of yet.
Post edited August 31, 2016 by skeletonbow
deleted
Post edited August 31, 2016 by Fairfox
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skeletonbow: ...
Does anyone test things before making them go live? Serious question. :)
...
I'm sure they do, but they probably didn't get around to testing it on your computer yet. Or maybe you weren't home when they did drop by to do the testing?
Ok, I'm not sure where to put this so let's try here.

A while ago user fernandojhr proposed to start a community project to localize Galaxy. Due to lack of interest the thread kind of slipped into oblivion, but we've got 3 languages done so far.

Spanish translation.
Italian translation.
Portuguese translation (although I imagine Gog has their own localization now?).

Any chance this could be mentioned in the OP or something?
Carmageddon 2 still reports INSTALLATION FAILED: DISK ACCESS PROBLEM.

GalaxyClient.log:

2016-08-31 16:13:08 [Error][SubSystem installer thread (3)]: Error occurred while installing game 1207659963: Error Message: Failed performing an operation upon the file 'F:\GOG\1207659963\3DfxSpl3.dll'.
Specific Reason: Could not move to E:\Games\Carmageddon 2 Carpocalypse Now\3DfxSpl3.dll; Error code: 2

Stack Trace
15: UNK - 0x1311767
14: UNK - 0x12d0e63
13: UNK - 0x12d11f7
12: UNK - 0x12d2540
11: UNK - 0x12d20e4
10: UNK - 0x12ceabd
9: UNK - 0x12c296a
8: UNK - 0x12c5264
7: UNK - 0x12c4652
6: UNK - 0x12ff43a
5: UNK - 0x130054f
4: UNK - 0x131d1c6
3: Poco::FPEnvironmentImpl::isInfiniteImpl - 0x65c5754d
2: BaseThreadInitThunk - 0x750f339a
1: RtlInitializeExceptionChain - 0x77279ed2
0: RtlInitializeExceptionChain - 0x77279ea5
-----