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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted December 01, 2015
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Yumminator: ...link removed...
Spreading viruses?! o_0...
Posted December 01, 2015
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skeletonbow: [...]
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Chamb: Thanks for looking into my suggestions and sharing your observations. We will keep investigating it on our end, and share any finds as soon as possible.
Thanks.
Posted December 01, 2015
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skeletonbow: I presume your suggestion #2 above is to forcibly flush the cache due to the changing URL. The problem occurs totally randomly and when it does it survives page reloads including with the cache flushed for a number of reloads and then randomly switches back to CA_USD_en at some point.
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telemetrik: Does this cookie switch happen just by sitting and refreshing frontpage? Or does it switch after you do checkout?
Either. If I keep hitting reload when the wrong US_USD_en price is showing, then after some random number of reloads the page will eventually load the correct CA_USD_en price (cookies matching in both cases), at which point it is most likely to keep the correct price for some time, but if I keep reloading it over and over again, within anywhere from minutes to a half hour or more it will eventually show the wrong price again. When it shows the wrong price, anywhere from one reload might fix it to many in a row might not fix it, and likewise if the right price is showing, one reload might show the wrong price or it might take many. In the case of the last big sale promotions it showed the right price in one place and the wrong price in another place. I don't know the state of the cookie in that case as it was prior to finding out about the cookie to know to look for it unfortunately.

On the checkout side of things, if I put the game in the cart and go to the checkout and choose paypal and attempt to complete the order it has magically changed the price to the proper price 3 out of 3 times that I was able to test, which isn't conclusive, but it has been consistent so far in that limited testing. When it did this, the cookie indicated CA_USD_en again with the correct price in the cart.

This is just anecdotal, but it seems that if I haven't viewed the website for a few hours and decide to visit that it feels like I'm more likely to get the wrong price either from the start or after a few reloads, but if I purposefully try to reproduce the issue it might take me many dozens of reloads over 10-20 minutes or more to get it to happen, then it usually shows the wrong price for a few minutes/reloads and goes back to the right price again. Whenever I've examined the cookie, it has been reflective of the price being shown.

Hope this helps.
Posted December 01, 2015
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anothername: Manual Update broken?

After starting Galaxy a few minutes ago it updated itself (which is fine) and then auto-updated "Galactic Civilizations 3" which I previously set up to manual update and actually still is set to manual only. Other games did not auto updated (correctly so, I set all listed to manual only).
Can you do the following for us:

1. Set GalCiv III to "Manual Update" if isn't already.
2. When Galaxy updates itself again, please check if "Manual Update" is still checked and if it isn't, please post all of your Galaxy logs on our mantis.

Perhaps the logs will show what happens during the Galaxy update process and GalCiv III. I am not 100% sure on this but it's a better theory than nothing :)
Posted December 02, 2015
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tomba4: Will the download speed mess ever get sorted out? I remember it's been like that from the beginning. I check every couple of months, but it's still basically broken :(

Download speed with GOG Galaxy: 0.4-0.6 MB/s
Downloading directly: 30-35 MB/s

Seriously, what the....
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Destro: Few questions:
- Do you experience such slow download speeds for multiple games or do you test this issue on on specific product? Can you tell us a bit more here so we can try to replicate it?
Multiple games. Back on weekend it was on Europa universalis 2, just now on Empire earth. Interesting to note is that extras are downloaded quickly, but not the games. Which now got me thinking, see below.

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Destro: - What is your OS, version and which Galaxy version are you running?
Windows 10 x64, GOG Galaxy 1.1.5.

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Destro: - Do you have some antivirus / firewall apps running on your OS? Can you whitelist Galaxy Client in them?
Yes, ESET Smart Security. Bingo? Disabling firewall had no effect, but disabling real time protection did: from 0.0-1.0 MB/s the speed went to 0.0-20.0 MB/s. It't still very unstable (especially visible when 1 connection is configured, goes from 0 to 3 MB/s back and forth), but much better than before.

Note: there's no app whitelist in ESET, I had to add "download" extension to the file types excluded from real time scan.
Note2: the problem is not visible in my regular download manager (IDM), with that one GOG downloads are ultra quick and stable with only 8 connections.
Note3: I just switched Galaxy's download dir from HDD to SSD and now I get stable ~30 MB/s.
Note4: maybe someone will find this information useful :)

Thanks a lot for the help.
Posted December 02, 2015
Destro,

I think you said before that the client checks for game updates every 15 min, could you also force the client to check once right after startup? I got on Galaxy for a min to look at something, and almost forgot that Door Kickers updated today and the blue dot never fired until I clicked on the game because I assume 15 min hadn't past.

EDIT: Well damn, the game fails to update anyway. Galaxy says "GAME NOT SUPPORTED" when I try to update it. Sigh, and Galaxy was doing so well recently. But I'm getting errors much more often now.
Post edited December 02, 2015 by BKGaming
Posted December 02, 2015
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anothername: Manual Update broken?

After starting Galaxy a few minutes ago it updated itself (which is fine) and then auto-updated "Galactic Civilizations 3" which I previously set up to manual update and actually still is set to manual only. Other games did not auto updated (correctly so, I set all listed to manual only).
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JudasIscariot: Can you do the following for us:

1. Set GalCiv III to "Manual Update" if isn't already.
2. When Galaxy updates itself again, please check if "Manual Update" is still checked and if it isn't, please post all of your Galaxy logs on our mantis.

Perhaps the logs will show what happens during the Galaxy update process and GalCiv III. I am not 100% sure on this but it's a better theory than nothing :)
Ok, will do.

The weird part was that the game did not set it self to "automatic". It just updated itself; I was even looking at the configuration set to manual while it updated.

I still ask for a "manual update per default" feature in the general options. Since Galaxy automatically adds games that have not installed with it and there have been games that are problematic when updated with galaxy (http://www.gog.com/forum/rebel_galaxy/note_regarding_updating_to_version_103) its not just a luxury feature.
Post edited December 02, 2015 by anothername
Posted December 02, 2015
Rogue Squadron 3D crashes before the intro when launched from Galaxy on Windows 10 and nvdia 750ti
Posted December 02, 2015
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BKGaming: Destro,

I think you said before that the client checks for game updates every 15 min, could you also force the client to check once right after startup? I got on Galaxy for a min to look at something, and almost forgot that Door Kickers updated today and the blue dot never fired until I clicked on the game because I assume 15 min hadn't past.

EDIT: Well damn, the game fails to update anyway. Galaxy says "GAME NOT SUPPORTED" when I try to update it. Sigh, and Galaxy was doing so well recently. But I'm getting errors much more often now.
Door Kickers has been fixed since your post :)
Posted December 02, 2015
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BKGaming: Destro,

I think you said before that the client checks for game updates every 15 min, could you also force the client to check once right after startup? I got on Galaxy for a min to look at something, and almost forgot that Door Kickers updated today and the blue dot never fired until I clicked on the game because I assume 15 min hadn't past.

EDIT: Well damn, the game fails to update anyway. Galaxy says "GAME NOT SUPPORTED" when I try to update it. Sigh, and Galaxy was doing so well recently. But I'm getting errors much more often now.
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JudasIscariot: Door Kickers has been fixed since your post :)
Thanks. Will try again soon then. :)
Posted December 03, 2015
This GOG Galaxy is awesome, I haven't checked my GOG games for months because I only have older games on GOG and everything new on steam. I didn't know there was a client available, I'm looking forward to what you guys make of it because if it is easy to use as steam then I would likely buy games over here if its cheaper. I know GOG games can be cheaper then Steam even now but I continue with Steam because it's got an easy to use client.

I hope this client ends up becoming something just as good.
Posted December 03, 2015
It is super slow on downloading!

I have a 50 meg DL/UL business circuit and this downloads like a snail.


Can anything be done to fix that?
Posted December 03, 2015
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soultree: It is super slow on downloading!

I have a 50 meg DL/UL business circuit and this downloads like a snail.

Can anything be done to fix that?
Check this post please: http://www.gog.com/forum/general/gog_galaxy_beta_2/post3093
Posted December 04, 2015
Are there any plans to improve game version detection? Since downloading patches separatly is generally faster than updating games through Galaxy I usually go that route instead of using the update function. But there's a problem: most of the time Galaxy fails to notice that the game has been updated, even if you go through import/verify.
Posted December 04, 2015
I apologize if this has been answered already, but I couldn't think of a relevant search string that would find the answer for me.

Symptoms: GOG Galaxy opens and loads a list of my installed games. Clicking on an installed game shows the background image and the buttons "Play" and "More", with a spinner underneath. Clicking on any game in my library that's not installed shows a spinning icon over the left button, the "More" button, a "NOT COMPATIBLE" text and a spinning icon underneath. Shortcut icons next to installed games show only sporadically (two of 20 installed games). Browser works fine. Trying to install a game from the drop-down menu in the library instead of the game page shows a pop-up with a spinning icon, the Cancel button and a disabled Continue button. After a while the pop-up disappears with a "Server problem" message.

As a result, I cannot install any games or view any game info/stats for installed games. Importing games works; afterwards games are automatically updated.

System info: I'm running Windows 8.1 with all important updates (selectively blocking all updates pertaining to Win 10). Avast antivirus only. Windows Firewall enabled, programs GalaxyClient and GalaxyClientService whitelisted. ISP is UPC Ireland. I uninstalled and reinstalled GOG Galaxy.

Can't think of doing anything else; any ideas?
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Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)