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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted November 07, 2015
Automatic updates:

How do I get GOG Galaxy to automatically update my games...

Actually my account says there are 9 game updates available, but it seems there is no updating in the Galaxy client. Do I need to start them manually? Isnt it implemeted yet? My client is running all day but my download queue isnt showing any activity. What I read from different website about the features of Galaxy seems not to work yet. Neither do I get a notification about updates, nor does it help to try to check/repair to get the client to realize there ARE updates available. I checked all the settings possible, but there is no automatic update setting.. I am confused, (maybe stupid..) but how can I get this feature working??
Posted November 07, 2015
avatar
NelsonMunz: Automatic updates:

How do I get GOG Galaxy to automatically update my games...

Actually my account says there are 9 game updates available, but it seems there is no updating in the Galaxy client. Do I need to start them manually? Isnt it implemeted yet?
Notifications that you see on the website / My account are universal for all users that own certain game and they are meant for offline (standalone) installers and other items available for manual download from My Account. Basically, these can notify about pretty much anything including an update for another OS (like the recent wave of installer updates for OSX 10.11), no matter if you have that game installed or not. These notifications have nothing to do with Galaxy.

Now, if you have installed or imported any game into Galaxy, it's always updated automatically, by default - you'd actually have to manually disable auto updating per game to make it stop working. Most likely you have simply not noticed these games being updated already or the games that website notifies you about aren't even installed in Galaxy. Either way, you can easily verify if any game is up to date in Galaxy by checking the version number of the right side of MORE button - it's actually clickable and should show you a change log together with a timestamp :)
Post edited November 07, 2015 by Destro
Posted November 07, 2015
Just started it after quite some time ago. Much to my furious had no coffee yet anger (the I'm really pissed one, not the other one) galaxy decided all by itself to detect & upgrade everything I had installed in the meantime. While the individual games have a configuration to turn to manual or automatic update together with roll back (which is great) the general galaxy setup needs that too for all games. Even more so when games like Rebel Galaxy have or at least had errors that bug the out of it when mixing it with Galaxy upgrades.

I faintly remember that this was a major reason for not using galaxy for more than what I consider barebones necessary (like DLing a singe file installer instead these part 1,2,3,4 of 6753).

edit
removed some swearing
Post edited November 07, 2015 by anothername
Posted November 07, 2015
This is starting to get silly... Wasteland 2 Director's Cut got its first patch. It's a tiny 146 MB file on the website, but Galaxy just started to download 9.5 GB to patch it -.- I know, I know, same old song again and again and again, but... gnaaaahhhh, 9.5 GB!!! The only reason why I use Galaxy is auto updates (currently 6 GOGs installed, 3 of them are new releases). But your auto "updates" are kind of a joke if I have to redownload the whole game every single time a new patch arrives! Is there any E.T.A. for a... well... normal auto patching feature?
Posted November 08, 2015
avatar
real.geizterfahr: This is starting to get silly... Wasteland 2 Director's Cut got its first patch. It's a tiny 146 MB file on the website, but Galaxy just started to download 9.5 GB to patch it -.- I know, I know, same old song again and again and again, but... gnaaaahhhh, 9.5 GB!!! The only reason why I use Galaxy is auto updates (currently 6 GOGs installed, 3 of them are new releases). But your auto "updates" are kind of a joke if I have to redownload the whole game every single time a new patch arrives! Is there any E.T.A. for a... well... normal auto patching feature?
Pillars of Eternity does that too, very annoying :(
Posted November 09, 2015
My E: games drive has been close to full for a while now so I haven't been able to update Witcher 3 beyond the 1.8.x series of patches however I did download the standalone patch installers to have backups locally. Every time I start Galaxy it attempts to do the auto-update and of course fails due to out of disk space error. I don't really want it downloading 20GB or whatever it is to update the game since the patch is a fraction of that and I already have it so it'd just be a huge waste. So today I finally freed up 38GB total on the E: drive where the game is installed, the patches themselves live on F: which has about 5GB available total. My C: drive has 1GB available. Since the game is on the E: drive with 38GB free and the patches total in at 11GB roughly I figure 38GB is enough space to update the game.

So I fire up Galaxy and it tries to update the game itself which I cancel, then go in and configure the game to not auto-update, then exit that. Seconds later Galaxy says an update is available and starts downloading it. So much for auto-update being disabled stopping auto-updates... So I abort the update with the "abort update" button and it stops. I exit Galaxy completely then restart the application. Now I wait and it just says "Update Available" in blue but does not seem to do anything, which is correct. When I had it running before that and went and configured it to not auto-update it still went ahead and attempted to update anyway. It would make sense that wherever variable says "don't update" gets checked right before it attempts to update so that when you tell it "no" it honours it immediately. Just a thought anyway.

So I exit Galaxy completely again to do the update manually with 38GB of free disk space on the drive the game is on. Within seconds it tells me in red "There is not enough system disk space for this update". Now by using the term "system disk space", that implies to me that it wants space on my C: drive, the drive that the game is not installed on which only has 1GB free. That drive is not going to ever have any more than 1GB free for some time now and there's no reason that it should ever need it because the game, the patch for the game should not be touching my C: drive at all for any reason. I've not had any problems updating The Witcher 3 to new versions with every single patch released to date up to 1.8.4, so I'm curious why all of a sudden it needs space on my C: drive?

If someone from GOG has a solution/hack, commandline switch for the patch executable, or other secret sauce I'd really appreciate that. Please stop making things default to C: for any reason whatsoever with no way to change it. I may need to find out what directory it is trying to store stuff in and set up a junction point there to point to my E: drive where the space actually is. That's pretty horrible from a usability perspective.

I can go through support proper if this isn't considered a Galaxy issue (by GOG), and I can file a bug in mantis if desired, but I'd like to install this game patch without having to format my C: SSD drive or buy a new one. Hell, I have another hard disk in the system with 400GB available, why not scan all drives if the patch process needs temporary space and use one that has ample available like Microsoft Windows update does. Windows update will even store update temp files on attached USB sticks, camera memory, a network file share, or even on a clay tablet in the closet if it had a way to talk to it.

If I have to uninstall 20-40GB of stuff off my SSD drive to install a patch that is actually going onto a game on my E: drive I'm going to be rather upset and probably just uninstall my favourite game completely. Kind of ridiculous.
Posted November 09, 2015
avatar
NelsonMunz: Automatic updates:

How do I get GOG Galaxy to automatically update my games...

Actually my account says there are 9 game updates available, but it seems there is no updating in the Galaxy client. Do I need to start them manually? Isnt it implemeted yet?
avatar
Destro: Notifications that you see on the website / My account are universal for all users that own certain game and they are meant for offline (standalone) installers and other items available for manual download from My Account. Basically, these can notify about pretty much anything including an update for another OS (like the recent wave of installer updates for OSX 10.11), no matter if you have that game installed or not. These notifications have nothing to do with Galaxy.

Now, if you have installed or imported any game into Galaxy, it's always updated automatically, by default - you'd actually have to manually disable auto updating per game to make it stop working. Most likely you have simply not noticed these games being updated already or the games that website notifies you about aren't even installed in Galaxy. Either way, you can easily verify if any game is up to date in Galaxy by checking the version number of the right side of MORE button - it's actually clickable and should show you a change log together with a timestamp :)
Is there a way to see what games have updated aside from manually checking?
Steam for example has a downloads page.
Posted November 09, 2015
avatar
omega64: Is there a way to see what games have updated aside from manually checking?
Steam for example has a downloads page.
Currently you can click the download icon in the bottom-left corner - it will list every download, both manual and automatic since you last restarted Galaxy.
Posted November 09, 2015
avatar
omega64: Is there a way to see what games have updated aside from manually checking?
Steam for example has a downloads page.
avatar
Destro: Currently you can click the download icon in the bottom-left corner - it will list every download, both manual and automatic since you last restarted Galaxy.
Alright thank you. :)
Posted November 09, 2015
avatar
real.geizterfahr: This is starting to get silly... Wasteland 2 Director's Cut got its first patch. It's a tiny 146 MB file on the website, but Galaxy just started to download 9.5 GB to patch it -.- I know, I know, same old song again and again and again, but... gnaaaahhhh, 9.5 GB!!! The only reason why I use Galaxy is auto updates (currently 6 GOGs installed, 3 of them are new releases). But your auto "updates" are kind of a joke if I have to redownload the whole game every single time a new patch arrives! Is there any E.T.A. for a... well... normal auto patching feature?
Yep and this will continue to make Galaxy a less than desired client until this improves. Frankly delta patching and compressed patching should have been one of the first things Galaxy received in my view since Galaxy is suppose to be the better option compared to downloading the standalone installers. Right now it's not even close.

If Galaxy is really replacing only changed files when patching, then I can't see them compressing those same changed files down to 146MB via standalone installer but Galaxy have a 9.5 GB download. Something is not adding up, either Galaxy is downloading way more than it needs to or something doesn't make sense.
Posted November 10, 2015
Why would "Galaxyclient Helper Application" (GalaxyClient Helper.exe) maintain 5% CPU use with the client doing nothing except sitting idle minimzed to the system tray?

There is zero reason for it to use any CPU whatsoever if it's just sitting there idle isn't there? (It's not downloading, it's not updating, it's not set to send info, it's not in preview mode, etc.)
Posted November 10, 2015
Sorry guys, but it's a looong time that galaxy doesn't count the hours in game, nor the unlocked achievements.
I tried just everything, even doing a clean installation of galaxy. Any tips?
Posted November 10, 2015
avatar
andry18: Sorry guys, but it's a looong time that galaxy doesn't count the hours in game, nor the unlocked achievements.
I tried just everything, even doing a clean installation of galaxy. Any tips?
Could you perhaps tell us what game you're having problems with?

If game is using its own launcher, time may be not count properly. In that case you may try making some changes in .info file (you may find it in the game folder). Also The Witcher 2 achievements aren't live yet as far as I know..

The Witcher 2 goggame-1207658930.info example:
{
"isPrimary" : true,
"type" : "FileTask",
"path" : "launcher.exe",
"workingDir" : ""
},
change to:
{
"isPrimary" : true,
"type" : "FileTask",
"path" : "bin\\witcher2.exe",
"workingDir" : "bin"
},
Posted November 10, 2015
avatar
andry18: Sorry guys, but it's a looong time that galaxy doesn't count the hours in game, nor the unlocked achievements.
I tried just everything, even doing a clean installation of galaxy. Any tips?
avatar
mike_cesara: Could you perhaps tell us what game you're having problems with?

If game is using its own launcher, time may be not count properly. In that case you may try making some changes in .info file (you may find it in the game folder). Also The Witcher 2 achievements aren't live yet as far as I know..

The Witcher 2 goggame-1207658930.info example:

{
"isPrimary" : true,
"type" : "FileTask",
"path" : "launcher.exe",
"workingDir" : ""
},
avatar
mike_cesara: change to:

{
"isPrimary" : true,
"type" : "FileTask",
"path" : "bin\\witcher2.exe",
"workingDir" : "bin"
},
avatar
mike_cesara:
Thanks for the reply but...just everyone. That's why I think it's a gog galaxy problem
Posted November 10, 2015
avatar
andry18: Thanks for the reply but...just everyone. That's why I think it's a gog galaxy problem
In that case make sure all Galaxy executables aren't blocked with firewall/antivirus software.

%PROGRAMFILES(x86)%\GalaxyClient\GalaxyClient.exe
%PROGRAMFILES(x86)%\GalaxyClient\GalaxyClientService.exe
%PROGRAMFILES(x86)%\GalaxyClient\GalaxyClient Helper.exe
%ALLUSERSPROFILE%\GOG.com\Galaxy\redists\GalaxyCommunication.exe

Also please, upload your logs at mantis
Post edited November 10, 2015 by mike_cesara
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This is my favourite topic
Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)