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retsuseiba: lol'd
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Red_Avatar: Well true it's not the first time but it's a pretty damn big mistake considering it could cripple the company - and to be fair, all other digital sites have made mistakes as well including Steam and Steam did the exact same thing: refunded the games and removed them from people's accounts. Or they froze payment and actually locked people's accounts which is far worse if you ask me. This happened to me once - I made the payment only for my account to be locked. I contacted support and they said that I had willingly exploited a mistake.
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Aningan: If the law is so clear in the EU why don't people quote the exact law in a reply to GG and be done with. They don't have a choice in the matter if the law is clear and you show them you know the law.
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Red_Avatar: I think that people don't understand that there's a kind of hierarchy to the laws. If GG sold these games "illegally" (i.e. below cost) then all customer rights about retaining the product become null and void. Since the goods had not yet exchanged hands, GG was legally forced to refund the games.

Part of my job is price calculation and if we make a mistake in our price offer that means we'd be selling at a loss, we legally have the right to rectify the price offer and the old one becomes void. If we make a mistake that does NOT mean we sell at a loss, we have no such right. Obviously, in this case it would be selling below cost so GG is entirely within their rights (and legally it's even their duty) to cancel the orders.
I agree with you and in my country we have similar law that protects the seller getting losses at this kind of mistake, when a consumer exploits it. But is needed to look at this specific case: since the GG were (are) in promo, with games at over 90% off (such as botanicula) how the consumer could with no doubt say that, for example, the Beth pack was some promo too?
PS.: I didn´t buy anything from GG.
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Red_Avatar: If GG sold these games "illegally" (i.e. below cost)[...]
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Robette: Below cost at what time?
If that definition of "illegally" is sound, wouldn't that render all clearance sales ever or underpricing for promotion illegal?
My guess is: as long as Steam gets their profit cut (per key) the reseller can resell the keys as low as they want.

( PS: We are all not lawyers here, if some one is please step forward. And NO, playing Phoenix Wrigth - Ace Attorney does not make you a lawyer. ;D )
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dyscode: for something completely different a SALE:

LA Noire is 75% off on Steam for $3.74, Daily deal
http://store.steampowered.com/app/110800/

If there are some people left here interested in sales, that it ...
I would actually consider that deal, but it's €7.50 in Europe...
Steamprices shows $5 for the US, do you get different dollar prices in Japan?
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PenguinJim: Dungeon Siege III and $27 Bethesda pack and apparently a free Borderlands 2.
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ne_zavarj: Don't you think Steam will remove them from your account ?
They've had since August 2011 to take them off me. Strangely enough, I think I'll be OK (based on experience rather than random paranoia). Here, I think this is for you. :)
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PenguinJim: Here, I think this is for you. :)
* laughs *
XCom 50% on GreenManGaming
http://www.greenmangaming.com/s/de/de/pc/games/strategy/xcom-enemy-unknown/

I guess you can still use their 30% coupon they show on the site which means it would be 65% off -> 17.5€

Also FO:NV at 4,99€ (3,50€ if the code works)
http://www.greenmangaming.com/s/de/de/pc/games/action/fallout-new-vegas/

Supreme Commander 3€ (2,10€)
http://www.greenmangaming.com/s/de/de/pc/games/strategy/supreme-commander/
Post edited December 28, 2012 by Nelvin
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dyscode: for something completely different a SALE:

LA Noire is 75% off on Steam for $3.74, Daily deal
http://store.steampowered.com/app/110800/

If there are some people left here interested in sales, that it ...

BTW:
While I was asleep on 27th the Sleeping Dogs DLC was on -50% sale -
DAMN you Japanese Time-Zone and damn you Sleep!!!
Wait wait wait, what the hell?

...

The game is more expensive in America than it is in Mexico?! ($4.99 in the US vs $3.49 in Mexico!)
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Nelvin: XCom 50% on GreenManGaming
http://www.greenmangaming.com/s/de/de/pc/games/strategy/xcom-enemy-unknown/

I guess you can still use their 30% coupon they show on the site which means it would be 65% off -> 17.5€
Yep, the 30% code stacks here in the UK, making it £10.50.
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dyscode: for something completely different a SALE:

LA Noire is 75% off on Steam for $3.74, Daily deal
http://store.steampowered.com/app/110800/

If there are some people left here interested in sales, that it ...

BTW:
While I was asleep on 27th the Sleeping Dogs DLC was on -50% sale -
DAMN you Japanese Time-Zone and damn you Sleep!!!
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Foxhack: Wait wait wait, what the hell?

...

The game is more expensive in America than it is in Mexico?! ($4.99 in the US vs $3.49 in Mexico!)
Yes. It's been cheaper here than in the North forever, which is why I have helped some people to save a couple of bucks since the summer sale. For once Mexico has a price advantage.
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dyscode: for something completely different a SALE:

LA Noire is 75% off on Steam for $3.74, Daily deal
http://store.steampowered.com/app/110800/

If there are some people left here interested in sales, that it ...
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etna87: I would actually consider that deal, but it's €7.50 in Europe...
Steamprices shows $5 for the US, do you get different dollar prices in Japan?
Obviously Japan isn't getting the short stick for once. :) yes it's 3.74 here and $12.49 for the complete Edition. I can make a screen shot if you like.

GMG:
X-Com is 50% OFF, voucher apply €25
http://www.greenmangaming.com/s/jp/en/pc/games/strategy/xcom-enemy-unknown/
Post edited December 28, 2012 by dyscode
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dyscode: for something completely different a SALE:

LA Noire is 75% off on Steam for $3.74, Daily deal
http://store.steampowered.com/app/110800/

If there are some people left here interested in sales, that it ...

BTW:
While I was asleep on 27th the Sleeping Dogs DLC was on -50% sale -
DAMN you Japanese Time-Zone and damn you Sleep!!!
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Foxhack: Wait wait wait, what the hell?

...

The game is more expensive in America than it is in Mexico?! ($4.99 in the US vs $3.49 in Mexico!)
Not in Europe... :( its 7,5€
Sry, didnt see, it was right above me.
Post edited December 28, 2012 by merow
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abolat: ... (For the sake of analogy assumptions: you know the houses of the people that buy from you.)
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mgarnett: I don't think that's a good analogy. You're basically asking if it's alright to commit a criminal offense to rectify a pricing mistake on M&Ms, well of course it's not right to condone break and enter to rectify a pricing mistake for chocolate.

The T&Cs at Gamersgate have two sections which could apply in this case with respect to pricing errors:

11. Indemnification

12. Termination


So your analogy should be, if I go into a shop and buy something and agree with the shop owner that I agree that they can do anything at all with respect to the goods they have sold me, including entering my house and taking them back, then I can't complain when they actually do come int my house and take the good because, well, I gave them permission to do so when I signed up to the T&Cs.
OK.... See I made my analogy based on physical goods because software is, more or less, considered to have the same properties as physical goods and hence why piracy is classified as theft. Or at least that is my understanding of it. Perhaps M&M's was not a good example (teaches me for listening to my cravings I suppose).

However, your example of the tv is not a good analogy either. The right analogy would be you agree to some terms when entering the stire (includibg the ones you mention above) the sale has been completed and they (for whatever reason) accepted your payment. They then made an announcement saying that they made a mistake but you could keep the TV and people that ordered it but had not received it yet should expect delayed shipments for 2 months. Then, they cancelled the orders not yet delivered, in-delivery orders ancanaries into your house to take back the TV and left the mOney you paid or in some cases didn't even do that. Of course it cannot be a perfect analogy but I think this is as close as it gets.

Now in the real world when compared to physical goods, if such a price mistake were to happen, I am sure the law would pretty much say that if the transaction has occurred, the seller does not have the right to take back the item and force a refund in the customer via tracking him/her down to the address and so on.

Ps: I so wish there was a separate thread dedicated to this so the deals thread wouldn't be polluted by my posting :(
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etna87: No no no, this cannot be. We have had several people already who reported that the law was very clear on this. I think the projected outome varied, though...
It would be nice to read an actual, professional view on such issues. But maybe this forum is not the right place to look for such a thing :)
Link to those opinions please. I'd like to see the precedents and statutes they refer to. Also, keep in mind that laws and outcomes vary a lot from country to country.

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mgarnett: The T&Cs at Gamersgate have two sections which could apply in this case with respect to pricing errors
The T&Cs are subject to the laws of each country. One cannot contract out of their statutory rights. Therefore, if the T&Cs are contrary to the scope of, say the Sale of Goods Act in England then they are void. And this is very, very commonly the case.

e.g. see UCTA
http://en.wikipedia.org/wiki/Unfair_Contract_Terms_Act_1977

e: IIRC a large part of the debate here is regarding whether the Sale of Goods Act applies to digital goods. I think that the last time I checked it didn't, but as far as I know, the debate is still open.
Post edited December 28, 2012 by FraterPerdurabo
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dyscode: While I was asleep on 27th the Sleeping Dogs DLC was on -50% sale -
DAMN you Japanese Time-Zone and damn you Sleep!!!
Isn't half the DLC missing for us? And for that matter I wonder if it's even compatible with "import" copies as the version they supply here on Steam is JPN/ENG only.
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PenguinJim: $27 Bethesda pack and apparently a free Borderlands 2. Looks like Gamersgate have been quite good at honoring their price mistakes.
Don't be surprised if you lose those, even if you've added them to Steam already. They can, if they so wished, contact Valve and have those keys revoked.
Post edited December 28, 2012 by bansama
Dead Island GOTY is 75% off at GG today.