bobo797: Yeah doesn't seem like the refunds are exactly legal to me, but who's going to waste all that time and money on a couple of games?
It's not a lot of work. The biggest problem in normal cases is to proof stuff. Here everything is documented. The whole mess boils down to two questions for the consumer:
1. Is the contract still valid or can it be voided due to the mistake?
- This can go either way. I don't know current rulings on issues like this.
2. If the contracts are being voided, what kind of damages has GG to pay?
- This can go as high as the current retail price of the package. (Effectively meaning GG has to buy the game for you).
GG dropped the ball on this one, so much is clear. When you use automated software to form these contracts, you are responsible that they work. And this wasn't an isolated incident for GG. These issues are well known.