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General discussionAll time low for G2A(84 posts)(84 posts)
(84 posts)
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This is my favourite topic
Posted August 01, 2017
low rated
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carnival73: I understand that unless you purchase Shield you are left at the mercy of the seller to refund

But several times now myself and some friends have had our tickets requesting refund from the sellers (for used keys)
deleted before the message even reached the seller.

The site is always begging people to offer advice and praise but then they go and
pull underhanded s**t like this.

I guess that's the benefit of running a known risky shop from from Hong Kong...none of the people you're ripping
off can afford to the plane ticket to shoot up your office and there's no sympathy for failed purchases because everyone
knows key purchasing / trading in forums or from stores is high risk.

I feel bad for those duped f***s buying $60 + games from that site.
Hi!

Yep, I'm the rep you're all talking about here - well, maybe not THE rep, as I don't remember replying on GOG forums myself, but I'm definitely A rep :)

As regards your case - there's a great difference between tickets and Resolution Center cases, and I think you are referring to the latter, since tickets reach us and us only, whereas RC cases are between you and the seller - at first. The RC cases are not closed/deleted before being delivered to the seller - it is all automated and as soon as you set up a case, the seller gets a notification about it with the content of the message. This means that even if we were to close the case outright, without even letting the seller explain anything (which we don't, we always give the sellers time for a reply), they would still have the case notification hanging in their mailbox.

Maybe, and that's a big maybe, you're referring to Customer Support tickets - such messages are sent to our specialists, which in turn can offer advice, but not resolve the situation through a ticket outright. We have set up the Resolution Center especially to deal with this kind of situations and if the case needs to be conducted through there, our consultants can only guide you exactly where you need to go.

Last thing - the Shield. The Shield is not a service that exclusively offers you the refund option - it simply acts as a VIP route, giving you reduced waiting time and more options to choose from. You can still receive the refund without it. We cannot deny you the refund for the faulty product if you have purchased it, and that is exactly the reason the Resolution Center is for - to allow you to solve the case and receive a refund, or a replacement directly from the seller. The Shield is only there for people who wish to be treated with haste - and this is only referring to the Support, the Shield has a few other benefits as well.

One last thing - this time for real - if you have any issue with the way you and your friends have been treated, please send us an e-mail at helpdesk@g2a.com with all the info necessary for us to locate and check the cases. We will see what happened there and let you know how it can be resolved as fast as possible!

Best,
Peter
G2A Team
Posted August 01, 2017
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carnival73:
avatar
G2A_Team: Hi!

Yep, I'm the rep you're all talking about here - well, maybe not THE rep, as I don't remember replying on GOG forums myself, but I'm definitely A rep :)

As regards your case - there's a great difference between tickets and Resolution Center cases, and I think you are referring to the latter, since tickets reach us and us only, whereas RC cases are between you and the seller - at first. The RC cases are not closed/deleted before being delivered to the seller - it is all automated and as soon as you set up a case, the seller gets a notification about it with the content of the message. This means that even if we were to close the case outright, without even letting the seller explain anything (which we don't, we always give the sellers time for a reply), they would still have the case notification hanging in their mailbox.

Maybe, and that's a big maybe, you're referring to Customer Support tickets - such messages are sent to our specialists, which in turn can offer advice, but not resolve the situation through a ticket outright. We have set up the Resolution Center especially to deal with this kind of situations and if the case needs to be conducted through there, our consultants can only guide you exactly where you need to go.

Last thing - the Shield. The Shield is not a service that exclusively offers you the refund option - it simply acts as a VIP route, giving you reduced waiting time and more options to choose from. You can still receive the refund without it. We cannot deny you the refund for the faulty product if you have purchased it, and that is exactly the reason the Resolution Center is for - to allow you to solve the case and receive a refund, or a replacement directly from the seller. The Shield is only there for people who wish to be treated with haste - and this is only referring to the Support, the Shield has a few other benefits as well.

One last thing - this time for real - if you have any issue with the way you and your friends have been treated, please send us an e-mail at helpdesk@g2a.com with all the info necessary for us to locate and check the cases. We will see what happened there and let you know how it can be resolved as fast as possible!

Best,
Peter
G2A Team
http://i.imgur.com/jZb73tK.gif
Post edited August 01, 2017 by tinyE
Posted August 01, 2017
I purchased 3 games from G2A a few years back to test the waters, those cheep humble bundle resell keys like rainbow six 3 and farcry 3 and such for like 2 dollars or a dollar. I had no issues at all but I noticed when my friend purchased diablo 3 expansion key and dying light for steam they both where used keys or wrong keys. and G2A did nothing even though he purchased the shield warranty shit.

Pretty bad if you ask me but oddly enough for 1 or 2 dollar humble bundle keys they always seem to work..? beats me all I know is G2A can Fuck off with stealing peoples money and should monitor the shit that goes through there own store/market place...
Post edited August 01, 2017 by UnrealQuakie
Posted August 01, 2017
Where is G2A based out of? Anyone know?

Given the legality of their practices, I'm guessing the whole thing is run from a yacht sailing back and forth in international waters. :P
Post edited August 01, 2017 by tinyE
Posted August 01, 2017
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tinyE: Where is G2A based out of? Anyone know?
Poland
Post edited August 01, 2017 by UnrealQuakie
Posted August 01, 2017
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bhrigu: I think perhaps many don't realize what is shady and what is not.
The OP does. He's made a few threads about G2A before and has been repeatedly informed about them.
Posted August 01, 2017
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UnrealQuakie: Poland
G2A.COM – G2A.COM LIMITED with its registered office in Hong Kong, 36/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong; OR the company G2A LLC with its registered office at 8275 South Eastern Avenue 200 Las Vegas, NV 89123, USA, depending on which of them is a party to the agreement in accordance with further provisions of this Terms and Conditions.
Posted August 01, 2017
avatar
UnrealQuakie: I purchased 3 games from G2A a few years back to test the waters, those cheep humble bundle resell keys like rainbow six 3 and farcry 3 and such for like 2 dollars or a dollar. I had no issues at all but I noticed when my friend purchased diablo 3 expansion key and dying light for steam they both where used keys or wrong keys. and G2A did nothing even though he purchased the shield warranty shit.
That's likely because the bundles were legitimately purchased, and they were just dumping off their extra keys for a small profit. Whereas your buddy bought something more high-demand (a hugely popular or new and more in-demand game) that was bought fraudulently with a stolen credit card.
Posted August 01, 2017

G2A.COM – G2A.COM LIMITED with its registered office in Hong Kong, 36/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong; OR the company G2A LLC with its registered office at 8275 South Eastern Avenue 200 Las Vegas, NV 89123, USA, depending on which of them is a party to the agreement in accordance with further provisions of this Terms and Conditions.
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Painted_Doll:
I went on the Founder of the companies linked in and shows it started in poland? so I am lost now. was it a hong kong man? show me some actual info cause I will link what I found so far.

https://pl.linkedin.com/in/bartosz-skwarczek-37183015

so they moved to hong kong? cause I know fact it started in poland from what reddit was bitching about a few years back with some money laundering G2A did.
Post edited August 01, 2017 by UnrealQuakie
Posted August 01, 2017
avatar
UnrealQuakie: I went on the Founder of the companies linked in and shows it started in poland? so I am lost now. was it a hong kong man? show me some actual info cause I will link what I found so far.

https://pl.linkedin.com/in/bartosz-skwarczek-37183015

so they moved to hong kong? cause I know fact it started in poland from what reddit was bitching about a few years back with some money laundering G2A did.
https://www.g2a.com/terms-and-conditions
Posted August 01, 2017
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Painted_Doll: 8275 South Eastern Avenue 200 Las Vegas, NV 89123, USA
There's at least 1 (maybe more) remailers at that address. You mail something, they receive it, put all of that days mail into an envelope and send it to another address. I do something similar with my trusts as they're based out of Vermont and I live in North Carolina now. Some forwarders will also scan the mail and email it to you.
Posted August 01, 2017
low rated
no matter how low they get, they'll never reach gog
Posted August 01, 2017
avatar
G2A_Team: Best,
Peter
G2A Team
.
.
It took a good eight minutes to take, format and send in all the proper screenshots for a bogus used key
So when I go into my account why can I no longer find the ticket I created no matter who received the information?

Be it G2A or the seller I should have something in place where either of us can comment back and forth during the process of the refund.

In one week's time I bought three keys; two were bad - one I didn't bother jumping hoops over because it was $3 key.
Post edited August 01, 2017 by carnival73
Posted August 01, 2017
avatar
carnival73: It took a good eight minutes to take, format and send in all the proper screenshots for a bogus used key
So when I go into my account why can I no longer find the ticket I created no matter who received the information?

Be it G2A or the seller I should have something in place where either of us can comment back and forth during the process of the refund.

In one week's time I bought three keys; two were bad - one I didn't bother jumping hoops over because it was $3 key.
Seriously, why are you buying from them?
Posted August 01, 2017
avatar
KneeTheCap: Seriously, why are you buying from them?
Because, cheep keyzzz...
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This is my favourite topic
Community
General discussionAll time low for G2A(84 posts)(84 posts)
(84 posts)